Customer Service Human Resources

Deborah McCoy

Detroit, MI

abn836@r.postjobfree.com 313-***-****

CAREER OBJECTIVE:

Seeking employment that allows me to grow professionally, while being able to utilize my

skills for the betterment of the organization with the best use of my dedication,

determination and resourcefulness.

Work Experience

Customer Service Somerset Cleaner

June 2008 to October 2012

Provide quality customer service on every call. Communicate clearly and effectively with

participants. Promote good listening skills. Manage length of calls. Recognizing and

managing assertive customer calls. Promote teamwork and call center success. Moderate

computer skills, PC & Internet Knowledge of Microsoft Windows Knowledge of Microsoft

Word Excellent Customer Service Skills Professional Phone Manner Excellent written

communication and documentations skills maintain basic knowledge of Employee Benefits

Machine Operator Somerset Cleaners

June 2008 to October 2012

Trained new operators and implemented new division operator training program to

improve retention rates and increase production. Measured and adjusted chemical feed

rates. Maintained proper chemical inventories. I performed minor mechanical work and

routine equipment maintenance. I made sound and logical judgments regarding process

changes. I also implemented process changes and closely inspected equipment for safety

problems, leaks and wear and tear. I also procured materials and supplies to complete

daily tasks.

Shirt Presser Somerset Cleaners

June 2008 to October 2012

Operate steam, hydraulic, or other pressing machines to remove wrinkles from garments

and flat work items, or to shape, form, or patch articles. I position materials such as cloth

garments and felt or on tables, and dies, or feeding mechanisms of pressing machines

and or on ironing boards or work tables. Activate and adjust machine controls to regulate

temperature and pressure of rollers, ironing shoes, or plates, according to specifications.

Test Driver CSI Services

April 2000 to December 2001

Test developments on the car by monitoring brake temperatures, pressure on the brakes,

tire degradation, speed, fuel consumption and spring settings for overall performance.

Zip (Press Operator)

December 1995 to October 1997

Operates controls to set and adjust the speed, temperature, ink flow, and pressure

tolerances of presses. Selects and installs printing plates, rollers, screens, type, dies, and

cylinders in machines. Loads, positions, and adjusts unprinted materials on a holding

fixture or in a feeding mechanism. I monitored the feeding, printing, and racking processes

to maintain the proper operating levels. Reviews work orders to determine the ink, stock,

and equipment needed for production.

Expertise

The skills I will bring to any company are that I am multi faceted, efficient & reliable

professional with 10+ years of experience supporting sales and managers to improve

internal operations a business. Proficient in all of the standard office desktop software, I

also have diversified skill sets covering administrative support, client relations, writing,

human resources & recruiting, and project management and excellent inter personal,

phone and digital communication skills. Customer oriented, focused on increasing

production, minimizing equipment downtime and costs and maximizing overall efficiency.

Education

GED in General Studies

Highland Park College

Highland Park, MI

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