Sales Customer Service
Resume:
Leonard M. Mendoza
Glendale, CA 91205
abn7x3@r.postjobfree.com
OVERVIEW
• AN ACCOMPLISHED CAREER IN B2B AND B2C BUSINESS DEVELOPMENT, SALES AND DETAILED
CUSTOMER SERVICE
• SUCCESSFUL MARKETING IN VIDEO CONFERENCING FIELD / ENGINEERING
• "BEST PRACTICE" CUSTOMER SERVICE, SALES & MARKETING AND SOLUTION MANAGER
• SEEMLESS TRANSITION OF INDUSTRY FOR CUSTOMER SERVICE, SALES & MARKETING
• GOLD RECORD AWARDED FOR SALES IN THE RECORDING INDUSTRY ASSOCIATION OF AMERICA
• MARKETING MANAGER FOR HIGH DEFINITION COMMUNICATIONS AND VIDEO CONFERENCING
• PRODUCTIVE MARKETING EXPERIENCE IN MULTIPLE FIELDS OF INDUSTRY
• INCREASED SALES 40% IN THE FIRST SIX MONTHS
• POSITIVE IMPACT FOR SALES TEAM AND INDIVIDUAL GOALS
• CREATING PROGRESSIVE OPPORTUNITIES FOR OUTSIDE / INSIDE SALES
• OUTSTANDING RELATIONSHIPS FOR ALL LEVELS OF ACCOUNT BASE
• GENERATING NEW SALES AND LASTING CUSTOMER / BUSINESS RELATIONSHIPS
• PROLIFIC COLD CALLING FOR NEW AND DORMENT BUSINESS DEVELOPMENT
• WAREHOUSE EXPERIENCE WITH SHIPPING, RECEIVING AND INVENTORY
ACCOMPLISHMENTS
• Generating major sales opportunities in fast paced customer service environment.
• Raised commissions for engineering department along with outside sales.
• Increased sales by 40% in the first 6 months.
• Developed company’s largest account base with continuous growth of $1 million within a year and $2 million from January
to April the next quarter.
• Recognized in the form of Gold Records, Awarded for Top Performance by major labels for outstanding promotion and sales
of new artists.
• Acknowledged for writing award winning strategies with articles regarding the music industry.
• Outstanding maintenance regarding company account base
StarKart / The NALA Encino, CA
Inside Sales / Webinars
2012 Present
• Webinar presentations for online advertising
• Closing inside sales
• Manage new account opportunities
• Creating sales pipeline
• Generating nationwide leads
• Training new employees
• Cold call sales and appointment setting
One Source Facilities / Westwood, CA
Video Conferencing Store 2011/2012
Business Development / Marketing Mgr / Inside Sales
• Contracted to create new sales opportunities and company awareness
• Self motivated with extreme discipline
• Produced a high profile pipeline paving future projects
• Arranging video conferencing demonstrations for all fields and industry
• Working mainly with CEO, COO’s and all decision makers
• Cold calling and working with dormant accounts
• Creating spread sheets detailing all accounts
• Keep updated records for all progress and business activity
• Qualifying major companies for HD video conferencing
• Successful lead generation through persistence
• Unblemished reputation / Professional
Hoffman Video Systems Pasadena, CA
Business Development / Marketing / Sales 2008 2010
• Developed marketing department generating profitable leads that closed
• Creating video conferencing and audio visual integration opportunities
• Leads consist of audio visual integration for all industry
• Raised commissions for engineering department along with outside sales
• Experience with government programs including GSA, FedBid and BidSync
• Proficient cold calling resulting in major projects
• Arranged VC demonstrations, walk through and meet and greet with major industry
• Navision friendly for sales history
• Major Corporation including: NBC, Universal, Parsons, JPL, Law Offices, Private & public schools, City of Inglewood,
Long Beach Courthouse and more...
• Major contributor in making ROOM IN ACTION event over the top success
• Created new account base and sales opportunities
• Experienced in Best Practices techniques in business and education
GBH Communications, Inc Burbank, CA
Business Development / Sales 2006 2008
• Raised commissions for outside sales reps
• Generating sales leads for company sales representatives
• Training phone skills to telemarketing dept.
• Arranging audio visual demonstrations regarding Video Conferencing along with headsets
• Provided company with first opportunity for major Telepresence demonstration
• Documenting sales history through Navision
• Number one in lead generation leading to closed sales
• Marketing fresh ideas to create interest in demonstrations
• Coordinate meetings between potential clients and the company management team.
• Liaison for Field Sales Representatives and Branch Management.
I CA ENTERPRISES, INC. Van Nuys, CA
2001 2003
Product Manager / Sales & Marketing
• Increased natural stone tile sales by 40% in the first 6 months.
• Coordinate meetings between potential clients and the company management team.
• Submit marketing and business plans and yearly budget estimates for associated companies.
• Liaison for Field Sales Representatives and Branch Management.
• Conduct demographic marketing research to produce higher sales results.
SONY MUSIC ENTERTAINMENT, INC. Santa Monica, CA
1999 2001
Assistant to Branch Sales Manager / Columbia Records
• Responsible for daily sales reports consisting of quotas and performance percentages for all
Regional Sales Representatives.
• Coordinated media advertising for all major marketing promotions.
• Submitted marketing plans for corporate consideration (approval) regarding major new releases.
• Prepared monthly expense reports for Branch Manager.
• Tracked sales on new releases and various sales promotions.
• Liaison for Field Sales Representatives and Branch Management.
• Coordinated label assemblies and functions inside and outside office for promotional purposes.
• Scheduling Branch Manager’s weekly agenda.
• SKILLS / Microsoft Word / Microsoft Excel / Excellent Creative Writing Skills / Data Entry
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