Quality Assurance Administrative Assistant

L AVERNE ALSTON-CARTER M BA

*** * ******* ***.

Glendale Heights, I l. 60139

abn7w0@r.postjobfree.com

abn7w0@r.postjobfree.com

404-***-**** (C)

Experienced and dedicated professional with comprehensive expertise in office

administration, quality assurance and procurement. Possess a proven ability to

effectively manage people and processes. Comfortable interacting with all levels of any

organizations and the public. Able to negotiate and problem solve quickly, accurately

and efficiently. Adept at multitasking, commit ted to quality and excellence.

Demonstrated ability to successfully negotiate and resolve conflicts in a fast paces

environment.

Core Knowledge & Skills

A dministrative Assistance, Patient Services, Quality Assurance & Response, Articulate

Communicator, Problem Solving, and Management.

P ROFESSIONAL E XPER I E NCE

L I FE SOUT H- McDonough, Georgia

Health Care – Donor Service Specialist, 02/2012 to present

Promotes good donor care during the collection of safe units of blood in accordance

w ith the Code of Federal Regulations (CFR)

Demonstrates excellence in customer services/public relations promoting a positive,

p rofessional image of the Life South Biomedical Services

Complies with safety policies and procedures in the work area and uses applicable

p rotective equipment at all times to prevent exposure to potentially infectious blood

and body f luids

Spherion Personel Staffing- Atlanta, Georgia

Administrative Assistant, 10/2011 to present

Responsible for Design and implement office policies

Establish standards and procedures

Organize office operations and procedures

Monitor and record long distance phone calls

Prepare time sheets,

Control correspondences,

Review and approve supply requisitions,

Liaise with other agencies, organizations and groups

Update organizational memberships

M ETRO ATLANTA RAP I D TRANSIT AUTHOR I TY (MARTA) – A tlanta, Georgia

B us T ransportation – Quality Assurance Representative/Transportation

O perator/Supervisor, 10/2007 to 09/2011

Provide oversight of 20 active procurement actions for facility equipment

Reviewed procurement strategies, procurement plan, quality assurance surveillance

p lans, for supervisor approval

Conducted and coordinated procurement site visits and procurement conferences

Responsible for supervising up to 16 workers, assigning routes, covering shifts

and inputting employee t ime

Responsible for proper submit tal of daily t r ip reports with a record of t r ips,

significant schedule delays, and mechanical problem

Responsible for the safe t ransportation of passengers to and from posted pickup

destinations.

Assists patrons with fare collection issues; answer questions about schedules,

routes, and t ransfer points; and sometimes announce stops

LUT HERAN GENERAL HOSP ITAL – Park Ridge, I l linois

L ead Nursing Assistant/Phlebotomist, 01/2005 to 09/2007

Provided support for up to 20 patients daily including phlebotomy, EKG,

telemetry, taking vitals and maintaining charts. Requested by colleagues for

skillful technique and knowledge

Provided phlebotomy services in response to requisitions for up to 40 patients

daily. Conferred with patients to obtain information for laboratory records,

explained procedure and address patient concerns

Report all unusual circumstances that may involve the safety and well being of

t he residents and co-workers, directly to the nurse on the unit, Clinical

Coordinator, Nurse Supervisor

AIRBORNE EXPRESS – Chicago, I l linois

Courier/ QA I nspector -Hazardous Materials, 01/2000 to 07/2005

Pick up, t ransport, and deliver various i tems and materials to and from

various locations

Prepare and maintain accurate t ransportation logs, vehicle fuel consumption

logs, and other data as required

Administered the working of the inspection system and checked for effectiveness,

recommended changes to make it more effective

Prepared all inspection records carried and the maintained logs to ensure that

t hey are in compliance with the regulations

CULL IGAN WATER CO. /US F ILTER – Northbrook, I llinois

H uman Resources – Receptionist/Office Assistant, 4/1998 to 01/2000

Provided all clerical support to include payment log update, copying and

faxing of all contractual documents

Performing general office work to include duties as telephone usage, filing, typing,

handling customers' questions or complaints, data entry, computer usage, and/or

bookkeeping/accounting

Responsible for handling invoices, computer knowledge, preparing events,

scheduling seminars, setting appointments and handling paperwork

Responsible for greeting personnel in a professional matter, answering all

general questions and conducting interviews

Typed requests for proposals, quotations, amendments and modification for

contracts and purchase requests

E D UCAT ION

M asters of Health Care Administration,

Current GPA 3.8, projected Graduation December 2012

South University, Atlanta, Georgia

Bachelor Degree, General Studies

W ith minors in Psychology and Sociology

Western I llinois University, Moline, I llinois

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