Manager Customer Service

Objective Experience and dependable candidate seeking to obtain a

challenging position in a growth oriented organization.

Experience 07/30/10 to 5/4/12

Property Manager - The Tides Apartment Apt.

Mgmt. Consultants, LLC CA

01/05 to 11/07/07 Fairfield Properties L.P., CA

Property Manager - The Tides Apartment

Managed a 200-unit class 'A' luxury apartment homes, 186-unit

garden style residential community, and a mixed-use property

comprising of 135 residential and 6 commercial offices.

Manage, direct and coordinate efforts of staff, hire, schedule,

train, evaluate, promote, counsel, and discipline associates.

Prepare monthly financial reports, weekly reports, develop yearly

operating budgets, and develop operational and financial data for

analysis with Regional Manager.

Develop and implement marketing plan and leasing plan for

community.

Shop competition and have knowledge of the demographics of the

community's market area.

Conduct market survey and prepare Market Rent Pricing report for

Regional Manager.

Update internet advertising weekly and review other sources of

advertising.

Lease apartments by showing the models, and/or available units and

monitor follow up.

Review and approve or deny rental applications and lease renewals

as set forth in approval/renewal guidelines.

Train, direct and supervise on-site associates in all leasing

paperwork and techniques, resident move-in and move-out

activities. Monitor key control.

Conduct weekly staff meetings, coordinate Community Resident

operations and participate in Community Manager Meetings and

training classes as required.

Responsible for collection/bank deposits of rent. Send out late

notices and coordinate legal processes for none payment.

Responsible for petty cash.

Oversee the day-to-day financial, marketing, maintenance, and

administrative operations.

Manage and ensure the timely and accurate processing of all

renewals and deposit accounting, monitor daily income and

expenses, capital expenditures, manage purchasing and expense

budget control daily, maintenance expenses and utility allocation

programs.

Oversee upkeep of physical aspects of the community; visually

inspect grounds, buildings and apartment units on a regular basis.

Ensure that all physical aspects of the community are fully

functional, safe and attractive and that all vacant units are kept

ready to rent per company standard.

Approve vendors, landscapers, work of contractors, etc.

Oversee renovation/rehabilitation project of the community.

Process account payables, tax credit and bond programs, and manage

associates' time daily through online time keeping system.

05/03 to 09/04

Community Manager - Wynfield Park Metric

Property Management, MD

Managed a 300-unit class "A" luxury apartment community.

Manage, direct and coordinate efforts of staff, hire, schedule,

train, evaluate, promote, counsel, and discipline associates.

Prepare monthly financial reports, weekly reports, develop yearly

operating budgets, and develop operational and financial data for

analysis with Regional Manager.

Develop and implement quarterly marketing plan and leasing plan

for community.

Shop competition and have knowledge of the demographics of the

community's market area. Conduct market surveys and outreach

marketing.

Update internet advertising weekly and review other sources of

advertising.

Lease apartments by showing the models, and/or available units and

monitor follow up on a daily basis. Implement creative marketing

strategy.

Review and approve or deny rental applications.

Conduct weekly staff meeting, train, direct and supervise on-site

associates, maintain positive tenant relations, coordinate

resident functions, develop creative strategies for lease renewal

activities, ensure renewals are done in a timely manner.

Oversee the day-to-day financial, marketing, maintenance, and

administrative operations of the community.

Responsible for petty cash.

Ensure that all physical aspects of the community are fully

functional, safe and attractive, visually inspect grounds,

buildings, common areas and ensure all vacant units are kept ready

to rent per company standard.

Process account payables, and manage associates' time daily

through online time keeping system.

Approve vendor, work of contracts, landscape, monitor expense

control, purchasing, daily income and expenses.

06/02 to 12/02.

Community Manager

Sawyer Realty Holdings, MD

Managed a 350-unit garden style residential community.

Manage, direct and coordinate efforts of staff, hire, schedule,

train, evaluate, promote, counsel, and discipline associates.

Prepare monthly financial reports, weekly reports, develop yearly

operating budgets, and develop operational and financial data for

analysis with Regional Manager.

Conduct weekly staff meeting, maintain positive tenant relations,

coordinate resident functions, develop creative strategies for

lease renewal activities, and ensure renewals and deposit

accounting are done in a timely manner.

Oversee the day-to-day financial, marketing, maintenance, and

administrative operations of the community. Responsible for petty

cash.

Lease apartments and monitor follow up daily. Develop and

implement quarterly marketing and leasing plan. Conduct market

surveys and outreach marketing.

Ensure that all physical aspects of the community are fully

functional, safe and attractive; visually inspect grounds,

buildings, and common areas.

Process account payables, approve vendors, review and approve

timecards.

10/01 to 04/02 Van Ness East Condominiums.

Washington, DC

Managerial Office/Building Operations Assistant

Prepare monthly package for Board meetings, respond to e mails.

Prepare resale packages for Owners, and complete questionnaire for

mortgage companies.

Inspect buildings, grounds, ensure common areas are functioning

and clean.

Develop employee schedule and supervise staff.

Follow up with maintenance requests, contract work and vendors.

Prepare payroll, process account payables and assist manager in

daily operations of the property.

02/98 to 08/01 Gates, Hudson and Associates

Fairfax, VA

Property Director

Managed a 99-unit and 155-unit garden style residential

communities.

Lease apartments by showing the models, and/or available units.

and perform follow up.

Prepare weekly reports and implement marketing strategies, monitor

Education advertisements.

Review and approve or deny rental applications and lease renewals

as set forth in approval/renewal guidelines.

Skills Responsible for collection/bank deposits of rent. Send out late

notices and coordinate legal processes for none payment.

Oversee the day-to-day financial, marketing, maintenance, and

administrative operations. Perform visual inspection of buildings,

grounds, and ensure vacant units are rent ready.

Conduct weekly staff meeting, maintain positive tenant relations,

coordinate resident functions, develop creative strategies for

lease renewal activities, and ensure renewals and deposit

accounting are done in a timely manner.

B.A. English Language. Diploma in Journalism.

Grace Hill Property Management Certifications.

Real Estate Salespersons Certificate.

Working knowledge of Eviction Law, Inclusionary/Bond Programs/Fair

Housing mandates and other issues affecting Property Management,

Advance computer skills, Microsoft Words, Excel, Yardi Voyager,

Outlook, AIM, Management skills/Leadership skills/Good

organizational and time management skills/Interpersonal

communication skills/Strong customer service skills/Strong

administrative acumen/Professional image/Team player.

Reference Available upon request.

Contact this candidate