Customer Service Management
Resume:
WILLIAM T. GONZALES SANTOS
Auburn, WA 98092
abn7ra@r.postjobfree.com
EDUCATION
Ohio University, Athens Ohio June 2007 June 2012
Bachelors Degree Recreation Management & Sport Sciences Pedagogy
MAIN COURSEWORK
Management of Facilities Human Resource
Recreation Leadership Management
Recreation Management Programming
Programming Management of Recreation Sport
COMPUTER EXPERIENCE
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
EMPLOYMENT
Costco Wholesale Hardline Department July 2012 Present
Assisted Front end and foods, candy, seasonal, and liquor departments
PigSkin Sports Bar & Grill Athens Ohio 2010 2011
Greeted customers who were dinning
Took phones calls and food orders
Delivered food orders
ACHIEVEMENTS
Ohio University June, 2007 2012
Accepted to be a full time student
Full Ride Scholarship
Earned an athletic scholarship
Football
Continued my football career to a division one level
Graduated
Bachelor of science degree
Employee of the Month
Costco/Stocker
COMMUNITY SERVICE
Ohio University Youth Football Camp May, 2008
Responsible for chaperoning children
Demonstrated a variety of football techniques such as how to catch a
football, route running, and how to hold the football after catching it
Weight Lifting Demonstration for Ohio University Recruits April, 2009
Demonstrated the correct way to lift for benching and squatting
Taught recruits ways to position their bodies to lift heavier and safer at the
same time
Ohio Bobcat's Annual Womens Football Clinic May, 2009
Responsible to teach a group of mothers how to experience the defensive
back drills
Demonstrated the correct ways to back pedal and break off to a different
direction at full speed
Good Works Inc February, 2010
Took food orders from the homeless
Socialized and ate with the homeless and played games with the younger
children
Regional Ohio Food Bank December, 2010
Packaged food for the shelters that were taken down from weather
situations
Loaded boxes of food onto the semi truck to be delivered for the less
fortunate
Childrens Hospital New Orleans (New Orleans' R&L Bowl game) December
2010
Surprised young children that were in the hospital and socialized with
them and parents
Gave away silly bands, autographed t shirts, footballs, and autographed
posters
INTERNSHIP
Golf and Tennis Center: Event Planner
Brainstormed potential events for tennis facility
Planned International food contest
Provided customer service
Operated concession stand
PRACTICUM
Assisted Sarah Shore, Director of Fitness Athens, Ohio April, 2010
Responsible for planning training sessions for people of different ages
Volunteered to rearrange the weight room to make more space and more
comfortable for females to come in
Required to take down data of number of males and females that
participated in the weight rooms
Responsible for maintaining the facility in regards of recording data for
facility change requests and attendance, using Microsoft word and excel
REFERENCES
David Brown, Head football coach of Missouri Science & Technology
Brian Nardo, Linebacker coach of Missouri Science & Technology
Sarah Shore, Director of fitness at Ping Center of Ohio University
Jason Grooms, Director of Football Operations at Ohio University
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