Quality Assurance Manager

JAMES L. DICKINSON

abn7l8@r.postjobfree.com 870-***-****

*** *********** ******, *********, **, 72443

OPERATIONS SUPERVISOR

D EPARTMENT M ANAGEMENT P ROCESS I MPROVEMENT R EGIONAL O VERSIGHT

Seasoned Quality Assurance and Operations Manager combining 15+ years’ experience at the helm of complex manufacturing and

construction projects in energy production and other sectors with an unmatched record of innovative logistics control and process

improvements. Rich history of promotions and increasing responsibilities at market-leading companies, earned through outstanding

customer service and workforce management. Hold MBA from American Intercontinental University.

Areas of expertise:

PROCESS REDESIGN & IMPROVEMENT – ACCOUNT & TERRITORY MANAGEMENT – QUALITY CONTROL & ASSURANCE –ORACLE APPLICATIONS

TEAM LEADERSHIP & MOTIVATION – RESOURCE MANAGEMENT – LOGISTICS – PREVENTATIVE MAINTENANCE –STAFF TRAINING & DEVELOPMENT

P RO FE S S I O NA L E X PE RI E NC E

BARNHART CRANE & RIGGING – Knoxville, Tennessee 2012 to 2013

Leading heavy lift and transport company catering to America’s largest and most productive builders and manufacturers,

QUALITY ASSURANCE MANAGER

Inspect wind turbine generators and other key infrastructure for compliance with manufacturer’s installation specifications to ensure safe

and efficient operation of complex energy producing systems. Schedule and track crew progress in inspecting goods and components

during all facets of turbine erection to effectively leverage assets against project demands. Manage all documentation processes in

accordance with manufacturer, owner and regulatory demands. Set and maintain project schedules in accordance with contractual

milestones to promote client satisfaction and retention.

Selected by upper management to serve as Project Site Manager for the Community Wind South project, a green energy

initiative requiring the construction of 15 new MM9.2 wind turbine generators.

Maintained safe and productive construction environment by directly supervising operations of five heavy cranes and 52

engineers, technicians and other specialists divided among seven crews.

NORDEX USA, INC. – Jonesboro, Arkansas 2009 to 2011

Global wind turbine manufacturer installing some of the world’s largest turbine generators in more than 30 countries.

PROJECT & SERVICES SUPPORT MANAGER (2010 - 2011)

Controlled spending associated with work centers and large-scale turbine construction projects to ensure budget compliance and overall

project profitability. Aggressively manipulated inventory levels according to fluctuating demand to provide maximum turbine availability

for customers while eliminating waste. Prepared resource loading schedules to coordinate planned & unplanned maintenance and

commissioning activities for skilled team of 24 technicians over three construction projects and four service sites.

Streamlined warehousing and shipment procedures for spare parts and maintenance materials by developing new interface

processes with production warehouse personnel. New system significantly reduced generator downtime by expediting service

process.

FIELD OPERATIONS MANAGER (2009 - 2010)

Administered all service contracts and P&L across entire US turbine market to boost customer service, client retention, and profitability.

Drafted initial policies regarding payment, travel, and expenses for large team of service technicians to promote smooth maintenance and

repair experiences for both internal and external stakeholders. Reported directly to company VPs and CEO, producing monthly customer

availability and items of interest reports.

Maximized worker safety and efficiency by establishing new safety program for US operations.

GENERAL ELECTRIC WIND ENERGY, LLC – Sweetwater, Texas/Various Locations 2003 to 2008

Division of GE deploying and maintaining more wind turbines (16K+) across the globe than any other company.

ENTERPRISE RESOURCE PLANNING MANAGER (2007 - 2008)

Recruited to manage update of business’ inventory and financial management system to an Oracle-based enterprise resource planning

system. Led cross-functional team to determine requirements and redefine processes to fit the new platform. Made …

Continued …

JAMES L. DICKINSON

abn7l8@r.postjobfree.com 870-***-****

From previous page …

weekly presentations on project status to steering committee and other project stakeholders to improve coordination and project

outcomes.

Completed project on-time and on-budget through aggressive and innovative leadership techniques, including the

implementation of 6-Sigma principles.

SITE SUPERVISOR (2006 - 2007)

Managed contractual obligations for operating and maintaining 100 GE 1.5MW wind turbine generators representing $3M+ in P&L and

over $150M in assets. Maintained access roads, operations/maintenance buildings, and other grounds in accordance with plant contracts.

Produced various customer reports on a weekly and monthly basis for distribution to facility owner. Directly supervised nine technicians,

one administrative assistant, and a varying number of contractors depending on demand.

Grew contract contribution margins from 3% to 35% and improved contractual availability from 93% to 97% through

innovative maintenance procedures and dexterous workforce/resource management.

SYSTEM ADMINISTRATOR (2005 - 2006)

Conducted continuous system improvements with Oracle 11i application to expedite wind service and parts usage reporting. Identified

gaps in existing processes and worked with various parties to define, document and implement necessary Oracle and reporting updates.

Drafted business requirements documents for use by development team for additional enhancements.

Slashed repair and maintenance times for turbine generators by implementing improved e-reporting practices.

PROJECT LEADER (2004 - 2005)

Led enterprise resource planning (ERP) project to eliminate manual reporting processes for tracking wind turbine maintenance. Utilized

various non-interfaced electronic databases and spreadsheets to create a global repository for material control, installed based

configuration, labor allocation, and report creation. Conducted user acceptance testing for various aspects of project in US, Spain and

Germany. Implemented 6-Sigma principles throughout project development and launch.

WIND TECHNICIAN III/LEAD TECHNICIAN (2003-2004)

Performed scheduled and unscheduled emergency maintenance on 1.5MW GE wind turbines. Analyzed turbine fault codes and

occurrences to troubleshoot system to component level. Replaced faulty components and conducted regular component testing to meet

availability guarantees of 98%. Reported on repairs to upper management and maintained regulatory compliance.

A D DI TI O NA L E X PE RI E NC E

Performed site surveys and determined equipment, material and labor costs for various electronic product installations as Senior

Technician for Sierra Communications. Generated work orders for equipment repairs and tracked progress. Supervised manufacturing

of various wallboard products while conducting quality and safety assurance initiatives as Production Team Member for Georgia

Pacific Sweetwater Gypsum Wallboard Plant. Served as key member on plant’s Safety and Quality Control Board. Served as work

center supervisor, division supervisor, and Quality Assurance Inspector as Electronics Technician during 14 years of service in United

States Navy before honorable discharge. Further work details available on request.

E DU CAT I ON & C E RT I FIC AT I ON

Masters of Business Administration (MBA) – American Intercontinental University

Bachelor of Business Administration (BA) in Project Management – American Intercontinental University

6-Sigma Green Belt – via General Electric Wind Energy, LLC

Contact this candidate