Sales Customer Service

Elaine Conradi

P.O. Box G

Benham, KY *****

606-***-****

********@*********.***

PROFESSIONAL EXPERIENCE

Proprietor, Fired Up January 2008 - present

NOVEMBER 1998 – 2005 THOMSON LEARNING, INDEPENDENCE, KY

Custom Editor August 2004 – June 2005

Seek out and publish custom manuscripts

Coordinate the efforts of sales, production, and consultants to produce materials

Assist with all aspects of manuscript development

Manage authors and develop effective working rapport

Regional Sales Manager July 2002 – August 2004

Distance Sales Division

Hiring and developing outstanding people, and building high performance teams

Established performance goals to increase efficiency and monitor progress

Conducted annual performance reviews for 13 member team

Trained sales team in the use of technologies, sales strategies, territory and time management

Hardside Distance Sales Lead January 2001 – July 2002

• Provide training for newly hired colleagues and continual support for team veterans

• Foster a congenial atmosphere enabling colleagues to comfortably confide in the Team Lead regarding professional concerns

• Continuously augmenting product and market knowledge to increase team sales and productiveness

• Significantly and consistently increased Thomson’s market share and revenue within personal sales territory

Distance Sales Representative August 1999 – January 2001 & January 2006 to June 2007

• Prospecting and qualifying potential sales

• Submit accurate, timely sales reports

• Utilize market consultant, managers, and editors efficiently and provide crucial market feedback

• Sales forecasting and master planning market territory to increase Thomson’s market share

• Workflow and time management

• Monitor account activity by maintaining accurate records

• Superceded annual sales goal by 12 percent

Academic Resource Center

Representative November 1998 – August 1999

• Provided customer service regarding selection and shipment of appropriate course materials

• Designed MS Access database to track the accounts and dissemination of materials

AUGUST 1984- JULY 1998 NORTHERN KENTUCKY UNIVERSITY

Program Specialist,

Master of Public Administration August 1997 – July 1998

• Supervised, trained, and coordinated the activities of four graduate assistants

• Advisor and counselor to Master of Public Administration students and undergraduates

• Created databases and spreadsheets for tracking and analyzing program information and statistics

• Recruitment of prospective students and community resources for MPA internships

• Maintained student and program records, files and correspondence

• Provided all technical support for MPA faculty and computer lab

• Developed recruitment presentation utilizing PowerPoint

• Organized all MPA Program events

• Designed the MPA Program brochure and other in-house publications utilizing MS Publisher and PhotoShop

• Editor of MPA newsletter circulated to faculty, students, alumni and a targeted community

• Liaison for Community Outreach, MPA Alumni and the University

Library Specialist, Government Documents

Steely Library August 1984 – January 1997

• Research assistant for faculty, students and the university community

• Administrative and clerical support

• Maintained account ledgers

• Cataloged all state documents and federal depository materials

• Analyzed collection materials and user statistics for accreditation

• Provided technical support for computer applications such as internet use, database and spreadsheet design, as well as other software applications

• Developed all educational, promotional and publicity materials

• Editorial assistant for department newsletter

EDUCATION

Northern Kentucky University – Highland Heights, Kentucky

Bachelor of Arts: History, May 1988 – 3.62; Social Studies, May 1990 – 3.8; Secondary Education, December 1997 – 3.8

REFERENCES

Upon request

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