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Manager Customer Service

Location:
Kolhapur, MH, 416003, India
Posted:
January 31, 2013

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Resume:

Shantanu G Bendre

***/ * ****** ****.****** Park Cell : +91

985*******

Kolhapur (MS) India mail

:abn7a0@r.postjobfree.com

Senior Sales and Marketing Manager

Commercializing and Differentiating Technology to Meet the Customer's Needs

Profile

$ Skilled at combining business experience, plant operations

and technical

expertise to initiate growth strategies and penetrate new

global markets.

$ Skilled in new business development, strategic planning,

risk analysis,

Business process reengineering, product innovation,

contract negotiation

and budget administration.

$ Proven track record of always meeting strict deadlines,

ensuring full

Customer satisfaction, greatly increasing profit margins

and reducing operating costs.

$ Well versed in intercultural business communication;

consistently develop

solid business contacts and relationships.

$ Advise fellow executives on the business implications of

technologies to

achieve goals; Effectively monitor emerging technologies.

Direct high-

performance teams through critical startup and

restructuring.

Employment

Shetkari Sahakari Sangh 1985-89

Started my career as Pharmacist and upgraded within period of

one

year,as given constant rise in sale, maintain stock at border

level.

Raja Medical 1989-2003

From the start worked as manager gaining 20% of rise in sale

every year.

Successfully reduced internal conflicts by counselling

personally with the staff.

Trio 2003 till 2012

Being the company in Photocopier business achieved new

customers

managed sales, marketing and customer relations with clients in

the

channel extension product line.Personally responsible for the

valued accounts

Positioned this firm giving it greater market share.Assisted

getting and fulfilling the public

support. Nurtured additional partnerships with other sales

forces.

Workmethod (USA) 2001-till 2011

As an software developer accomplished with strong experience in

exposure across diverse culture. Combines expert qualification

in Pharmaceutical software development and customer relationship

with equally strong operating unit exposure with fundamentally

strong business units. Solid vision and proven skills at

achieving ambitious goals. Aspire to excellence in every

endeavour.

BK workMETHOD (Pune) branch of Workmethod (USA) 2012 June till date

As Operational Manager just joined in june 2012.

Core Competencies

- Customer Focused Strategies - Goal and Profit Oriented

- Unique problem solving abilities - Team Building

- Building Key Software - Generates Revenue

Professional Strength

Dedicated to exceptional customer service; able to cultivate positive

rapport and nurture

relationship by offering service beyond expectations.

Solid management skills with effective combination of assuming

multiple responsibilities and innovations to consistency meet the

objectives.

Career Highlights

Boosted sales 26 years, at achieving consistent gains of 15 % and more

on yearly basis.

Excellent knowledge of Microsoft Word, Microsoft Excel, Microsoft

Power point

Professionally developed 15 software's as per customer's requirements.

Serving 100% result oriented homeopathic medicine for kidney stone

(till 9 mm)

Computer Literacy

Can easily handle Microsoft Word, Excel, Power point,Adobe Photoshop as

being a software developer

Education & Professional Development

Diploma in Pharmacy ( 1984 )

On the Job Learning - Customer behaviour, Set new Marketing Initiative,

People Management

Languages Known: English, Hindi and Marathi.

Proficient knowledge of electronic repairing.Can repair any machine if

observed once

Hobbies

Read books which provide knowledge to me.

Listen to old hindi songs

Playing chess

View movies of 60's which are milestones in the history of english

Counselling persons on personal as well as on official level

Conduct personal development courses

Connecting with people

Travel in spare time

Yours Faithful,

S G Bendre



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