Sales Manager

CH A R L ES M AZZA

** ********* ******* ** ********, NH 03848 603-***-**** abn77z@r.postjobfree.com

PROFILE

Highly motivated, detail oriented manager with extensive experience providing technical and engineering sales support;

project management; and account management in an international marketplace. A flexible, self-starter with a solid track

record for providing value, increasing operational efficiency, generating cost savings and contributing to company profits.

1. Build relationships with major accounts (TSA, DoS, Siemens) in the US and Canada

2. Worked closely with vendors on corrective actions and quality improvements

3. Managed depot and field technicians in day to day; increasing MTBF while decreasing MTTR

4. Strong knowledge of Kaizan & 5S; member of the PPI and Internal Audit Team

Problem Solving Crisis Resolution Contract Management Relationship Building

Technical Support Customer Training Depot Repair Management Contingency Planning

TECHNICAL MANAGEMENT EXPERIENCE

Sr. Manager – Americas Trace Customer Support

Morpho Detection, Inc. Wilmington, MA 2009-2011

Responsible for the financial and operational performance of all customer support activities for explosives trace detection

(ETD) and X-ray products in the Americas region. Consistently met customer requirements, generated revenue growth

and optimized profit while providing an environment of teamwork and acceptability to my employees. Worked closely with

cross-functional departments in support of driving service revenue growth.

• Supported and negotiated with senior level government (TSA, DoS, etc.) and commercial sectors in contract

management and fulfillment. Managing customer issues to resolution

• Generated weekly/monthly metric reports for customer contract fulfillment

• Monitored product/service performance to identify gaps in reliability/serviceability and manage to close gaps

• Managed Service Center Repair Depot with 100+ customer units monthly to improved contractual TATs

• Managed Regional Service Account Managers providing customer service, training, customer conflict resolution

and service contract sales

National Service Account Manager

Kern International, Inc. Grove City, OH 2007-2009

Kern International provides high speed electro-mechanical Mail Document Finishing and Insertion machines. Responsible

for a large customer region encompassing the Northeast USA and all of Canada. Served several major customers, (Bank

of America, Verizon, Intria, M&T Bank, Citizens Bank, etc.) providing complete customer account services including 24/7

on-call/on-site technical support.

• Managed several site supervisors and over 30 field technicians throughout the eastern coast and Canada

• Managed large scale hardware/software installations and implementation projects

• Provided project leadership, third party telephone support, while improving SLA metrics

• Interacted with customers in both pre and post-sales support of NPI, service updates and support, resolution of

customer technical issues, and planning and establishing processes and procedures

• Managed $2 million budget in meeting and exceeding customer SLAs while increasing sales of SLAs

General Manager

Metacom Global, Inc. N. Providence, RI 2002-2007

An IT computer and networking equipment reseller (routers/switches, servers, and storage arrays), Metacom Global

bought, sold, and serviced an international customer base of resellers and end users. Responsible for day-to-day

operations and employee management.

• Managed a sales team, daily operations, an administrative assistant and warehouse workers

• Grew business from $3K to $100K per month, via contributing sales tools (the internet), sales training, and

customer relationship building, and project installs and service

• Negotiated sales and service presentations / proposals using a consultative approach aimed at C-level managers

• Managed the operations of the IT recycling division. At Metacom Global we were very active in computer monitor

and networking equipment recycling, turning a profit in equipment that was no longer useful

CH A R L ES M AZZA

38 Pillsbury Pasture Rd Kingston, NH 03848 603-***-**** abn77z@r.postjobfree.com

Engineering Lab Manager

Beacon Power Corp. Wilmington, MA 2001-2002

Beacon Power designs and develops advanced products and services to support stable, reliable and efficient electricity

grid operation. Sustainable energy storage technology has been approved for use in providing frequency regulation

services in three of the largest open-bid electricity markets in the U.S.

• Managed Lab ISO 9000 Project to rebuild engineering lab to current OSHA and ISO standards

• Provided manufacturing and procurement support, NCRs, ECOs and QA for backup generator for the CATV

and RBOC vertical markets

• Managed a team of 7 test technicians and assemblers while establishing special processes and guidelines to

achieve ISO 9000 certification

Customer Technical Support Engineer

AT&T/Lucent Technologies N. Andover, MA 1989-2001

• Managed a team of engineers throughout the DACS II Retrofit project. ROI was in excess of $150 Million dollars

• Account Manager for Bell South, Bell Canada, Telus and SBC, responsible for product specific support, technical

support and project management

• Experience working with complex electronic test equipment in a Lab environment

• Provided system software verification testing on the DACS II, and DND Network Directors System

MILITARY

United States Air Force (Honorable Discharge)

Crew Chief on USAF KC-135 Refueling Tanker of the 509 Bomb Wing

• Responsible for all maintenance, refueling and cargo loading, and pre-flight and post-flight inspections

• Work with other maintenance support teams when necessary, as well as 3 rd party support groups, to minimize any

and all downtime of aircraft flight schedules

Technical / Tactical Training: 3ABR43131E – Aircraft Maintenance Specialist Course – Jet over 2 Engines

EDUCATION

Currently enrolled in AS-Network Administration and Information Security

American College of Technology, St. Joseph, MO

Network Administration and Information Security

Bachelor of Science

Southern New Hampshire University, Manchester, NH

Technical Business Management

Associate of Science

Northern Essex Community College, Haverhill, MA

Computer Technology

PMP, Certificate in Project Management

New Horizons Learning Center, Nashua, NH

Multiple seminars and training courses in Customer Service, Technical Support, Account Management, Sandler Sales

Training, Miller-Heimen Strategic Sales Training, Project Management and Product Management

Contact this candidate