Manager Management

Resume of Qualifications

FRANK A. REUTER

Healthcare Management

**** ****** ****, # ****

Lake Charles, LA 70605

Cell Phone 361-***-****

Email address: ********@*****.***

PERSONAL OBJECTIVE

My entire healthcare career has centered on the repair of health care

organizations or startup operations. That is why companies hire me. My

focus has always centered on regulatory compliance, high quality patient

care, staff leadership and company profitability. My desire is to continue

to use my skills, knowledge and experience to assist organizations reach

their full potential in all areas of operations, ensuring long term

financial success, while providing great patient care.

EDUCATIONAL EXPERIENCE

Ongoing monthly and semi-annual regulatory and managerial training through

Odyssey Healthcare, Vista Care Hospice and various developmental programs.

Hospice Administrator Certification Course

Certified Hospice Administrator Diploma, 2000

GOLDEN GATE BAPTIST THEOLOGICAL SEMINARY

Mill Valley, CA

Master of Divinity, 1981

TRINITY COLLEGE

Deerfield, IL

Bachelor of Arts, 1978

QUALIFICATIONS SUMMARY

A highly creative, goal- oriented professional with solid healthcare

management experience. Highly organized with the ability to manage multiple

projects and meet deadlines. A strong work ethic combined with a commitment

to excellence in all projects undertaken. A team player, working

effectively with all levels of management in accomplishing objectives.

Offering more than 27 years of successful experience in the following

areas:

Administration/ Management-Experience includes office administration and

management... Coordinating and directing office functions... Recruiting,

screening, hiring, training and disciplining employees... Budget

administration, monitoring expenditures, inventory control, purchasing

equipment and supplies... Preparing, reviewing and maintaining

administrative correspondence and pertinent records... Assessing needs and

establishing priorities... Assuring compliance with regulations and

established guidelines...

Human Relations Skills- Experience includes counseling, consoling,

advising, guiding/ directing, and assisting personnel in adjusting to life

in sometimes stressful environments; helping people identify their

problems, needs and solutions... Planning, organizing, and conducting one

on one, family and group therapy counseling regarding marital, divorce,

financial issues, domestic, sexual, and physical abuse, spiritual direction

and death (coping with the loss of a loved one Ability to create an

atmosphere of acceptance... Perceptive in identifying the potential of

others...

Human Resource Management- Development, planning and conducting training

programs... Writing performance objectives... Pre/post testing of

personnel... Assessing skill levels... Selecting prepared materials and

planning methods for evaluation in relation to general training

objectives... Developing effective training curricula...

Public Relations- Skilled at conducting public affairs programs, community

relations programs, and internal/ external information programs... Writing

and editing various programs, newsletters, promotional materials, etc...

Capable of effectively researching, preparing, presenting, and

disseminating information to the public to create a positive image...

PROFESSIONAL EXPERIENCE

HOME HEALTH CARE 2000 PERSONAL CARE SERVICES/ HOSPICE CARE- Lake Charles,

LA

Director (May 2011 to September 2012)

. Revamp and lead the hospice team through a successful JCAHO survey

. Revamp and return the personal care program to regulatory compliance.

. Ensure that all clients receive quality care.

. Census growth through marketing and development of a positive

reputation in the service area.

CHRISTUS HOMECARE and HOSPICE - Lake Charles, LA

Administrator (February 2010 to May 2011)

. Oversee a home health agency consisting of over 200 patients daily

including a branch office in Jennings, LA.

. Oversee a hospice program that grew from an ADC of 15 to an ADC of 40

patients.

. Returned all operations to profitability the last 6 months of my

tenure.

. Revamped and grew the Jennings office census by increasing admissions

from 4 to 16 per month.

AMERICAN HOSPICE - Conroe, Texas

Administrator (October 2009 to January 2010)

. Increased admissions from six to fifteen per month.

. The position was eliminated when the company restructured management

of the agency to the Houston office. (original model)

HOME CARE OF EAST TEXAS - Cleveland, Kingwood and Livingston, Texas

Administrator (October 2008 to October 2009)

. Responsible for the restructuring of three agency offices.

. Prepared the agency for CHAP accreditation. The program passed the

initial CHAP survey.

COSMOS HOSPICE OF CORPUS CHRISTI-Corpus Christi, TX

Executive Director (June 2008 to October 2008)

. Responsible for the development of a JCAHO accredited hospice program.

. Initial JCAHO survey was deficiency free.

. Responsible for the hiring and training of the hospice team.

TRINITY HOSPICE-Arizona

Regional Senior Leadership (March 2008 to June 2008)

. Temporary position to assist the company with the relocation of three

hospice programs and to identify new employees to fill staff positions

required for compliance and growth.

. The Phoenix program passed a state survey with no deficiencies.

. Returned the agencies to profitability.

VISTACARE HOSPICE/ODYSSEY HEALTHCARE - Corpus Christi, TX

Executive Director (June 2007 to February 2008)

. Responsible for the redevelopment of a hospice program with an ADC of

250 patients.

. Provided leadership to 120 hospice professionals.

. Responsible for the oversight of a 14-bed inpatient unit including

initial Medicare certification with no deficiencies.

. Managed an annual budget of $12 million, ensuring the site was

profitable.

. Increased the EBITDA margin from 5% to an average monthly EBITDA

margin of over 22%.

PALLIATIVE CARE HOSPICE - Sherman, TX

General Manager/Consultant (February 2007 -June 2007)

. Hired as a short term consultant to develop the hospice education

curriculum and train hospice na ve staff to Medicare and state

regulations. The company had four locations in two states.

HEART TO HEART HOSPICE OF LA, LLC - Gonzales, LA

Executive Director (June 2005 - February 2007)

. Responsible for the development of a new Medicare and state licensed

hospice. The program was awaiting survey when Hurricane Katrina struck

the New Orleans area destroying the hospice office. The hospice was

relocated to Gonzales, LA and certified with no deficiencies on

September 29, 2005.

COMMUNITY HOSPICE, LLC - New Orleans, LA

General Manager/Consultant (October 2003 - May 2005)

. Responsible for all phases of development of a new hospice program.

. Obtained state licensure with zero deficiencies in 59 days after

submission of the license application. Medicare/Medicaid certified

with no deficiencies on March 15th, 2004.

. Also served as hospice chaplain and marketer.

ODYSSEY HEALTHCARE, INC. - New Orleans, LA

General Manager (September 2001 to October 2003)

. Responsible for operations, financial viability and census growth of

the largest hospice program in Louisiana with an average daily census

of 220 - 240 patients.

. Management of 95 - 100 highly qualified and dynamic hospice

professionals.

. Managed an annual budget of over $10,000,000.

. Low staff turnover (less than 3%).

. Grew the census from 160 to over 220 per day.

. Dramatically increased the EBITDA margin.

LION HOSPICE - Hurst, TX

Administrator (May 1998 to September 2001)

. Responsible for all aspects of hospice operations in a highly

regulated and competitive environment.

. Responsible for census growth resulting from quality patient care and

responsiveness to referral source needs.

. Guided the organization to CHAP accreditation.

. Served as a hospice chaplain and part of the hospice care team when

needed.

. Grew the census from 60 to over 120 ADC and returned the agency to

profitability.

COMMUNITY HOSPICE OF LOUISIANA- Baton Rouge, LA

Director (February 1996 to May 1998)

. Responsible for the development of a new hospice program.

. Developed plans to achieve business operational status within 90 days.

. Responsible for all hospice operations after initial certification.

. Served as a hospice chaplain and as an initial member of the hospice

care team.

. Provided significant assistance and expertise in the development of a

new hospice program in Biloxi, MS.

AMERICAN HOSPICE OF LOUISIANA- New Orleans, LA

General Manager (August 1994 to February 1996)

. Spearheaded the development of a new hospice operation.

. Designed plans to ensure Medicare certification and state licensing

under projected cost and within four months of initiation.

. Recruited, organized and managed an interdisciplinary team of

professional staff in implementing a quality, caring service.

. Responsible for all aspects of operations including marketing and

rapid census growth.

. Census growth from 0 to 60 within a year after initial survey

CHAPLAIN CORPS, UNITED STATES NAVY (Retired, December 2000)

Active duty-December 1985 to March 1993. Reserve duty March 1993 to Dec

2000

. Commissioned as a naval officer in December 1984.

. Six overseas deployments including three tours to the Persian Gulf.

. Stationed in Northern Saudi Arabia during Operation Desert Storm.

. Second Class Petty Officer from 1969 to 1973. Served in Vietnam.

. Recipient of 17 personal and unit awards.

Ordained as a Chaplain/Minister September, 1981

References and Additional Information Furnished Upon Request

Contact this candidate