Nafeesa Tahira

New Delhi **

abn74u@r.postjobfree.com

+918*********

SUMMARY

• 5+ years of experience in quality field, largely as Quality Assurance professional. Having rich

experience in process definition, project management, metrics analysis, project reviews and

audits and other aspects of quality assurance.

• Equipped with the knowledge of latest quality assurance and quality control tools, acquired under

the guidance of well known quality professionals.

• Master’s degree in Total Quality Management, a 2 year full time program from Lucknow

University.

• Experienced in Software Quality Review and audits, Project Plan Reviews, Baseline Audits,

Phase End Meetings & Audits, Delivery Audit, Internal Quality Audit & Work Product Audits

• Training on Quality management system, Process Reviews,Six Sigma,ISO 9001:2000

implementation, ISO Documentation,CMM, Cost of Quality,Taguchi’s Experiment,SPC tools e.g.

Control charts, Pareto etc

• Experience in both aspects of CMMi framework process definition and process implementation

• Experience in establish performance standards, procedures, and audit controls in order to meet

business requirements, as well as identify and implement process improvements to increase the

efficiency, effectiveness, and quality of company operations.

• Proficient to develop, review, and maintain metrics and perform quality audits.

• Equipped with well defined sense of diplomacy, including solid negotiation, conflict resolution, and

people management skills.

• Highly motivated and self directed capable of multi tasking, and able to work with minimal

supervision.

• Facilitate project managers on project management aspects

• Excellent communication skills for liaising and communicating with vendors, customers, and

internal departments.

• Strong problem identification and problem resolution skills.

• Strong work ethic and positive team attitude.

• Working knowledge of Clear Case

• High level of proficiency with Microsoft Office productivity suite.

EDUCATION

• Masters of Total Quality Management from Lucknow University Year 2002

• Bachelor of Science from Lucknow University. –Year 2000

ACHIEVEMENT

• Attended 2 days workshop on leadership at Ramakrishna Mission, Lucknow.

• Attended a 1 day training programme on ISO 9000:2000 at LML

Scooter’s Ltd.

EXPERIENCE

Hawthorn 6Sigma Quality Solutions

October 2012 Till date

Quality Trainer

• Developing and conducting specialized training courses on quality management system

• Conducting specialized training on Six Sigma

• Establishing performance standards, procedures in order to meet business requirements, as well

as identify and implement process improvements to increase the efficiency, effectiveness, and

quality of company operations.

Institute of Applied Statistics and Quality Management

August 2008 May 2012

Quality Analyst and Trainer

• Development and implementation of Quality Management systems ISO 9001:2000

• Performing gap analysis between applicable and current ISO standards; establish and

implement a quality plan to bring the company into ISO compliance.

• Performing internal QA audits that are compliant with corporate policies, practices, and

procedures.

• Acting as liaison with QCI auditors and assume responsibility for ensuring corrective

actions with QCI specifications.

• Imparting training on Six Sigma techniques and Lean Manufacturing and ISO

90001:2008

• Creating and maintaining QA control documentation.

• Developing and conducting specialized training courses on quality management system

• Teaching subjects :CMMi,Six Sigma, Software Quality Assurance (SQA),Project

Management,TQM, Tools and Techniques of Quality Management and ISO 90001:2008

• Management and administration of the Institute

Interra Information Technolgies

July2007 February2008

Executive (QA)

• Ensure that the Support function processes needed for Quality Management Systems are

established and maintained .

• A periodic review of the QMS is conducted to ensure that it is consistent with changing needs of

the organization.

• Ensure that the QMS is implemented effectively across the organization.

• Support the project teams on day to day basis on quality related issues.

• Act as Management Representative to report on the performance of Quality Management System

and any need for improve.

• Plan, organize and schedule Internal Quality Audits.

• Analyze data including: Internal Quality Audit, corrective actions, preventive actions and quality

objectives.

• Promote awareness of customer requirements throughout the organization.

• Follow up for closure of audit findings and verification of corrective and preventive actions.

• Maintain internal quality audit database.

• Prepare status reports .

• Co ordinate meetings related to quality

Nucleus Software Exports Ltd., Noida

March 2006 June 2007

Software Engineer (QA)

• Conducting project reviews and Audits.

• Participating and contributing in preparation of metrics and there Analysis.

• Participating in project Phase end and Reviews of Software Projects.

• Facilitation and Guidance to Project Teams towards better Project Management.

• Tracking and Monitoring of Projects deliverables throughout Project Lifecycle.

• Participating in the development of project plan along with project manager.

• Cost schedule and effort tracking in project life cycle.

• Facilitation for usage of Configuration management Tool –Clear Case

Projects Undertaken in On Job Training (Educational):

• Reduced the rejection from 30% to 5% for the thickness of crank Pin bore of Flywheel by

Implementing Taguchi's orthogonal array experiment L 8. at LML Scooter's Ltd.

• Internal Quality Audit of LML Scooter's Ltd.

• Implementation of 7 steps of quality improvement for document management system.

Glaxosmithkline DLF Plaza Tower Gurgoun

• Drafted Quality manual as per ISO 9001:2000 in Glaxosmithkline DLF Plaza Tower Gurgoun

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