Project Manager Management
Resume:
Janice Bishop
**** ***** ******* ****, ****, NC *7502
abn709@r.postjobfree.com
SUMMARY:
Certified Project Management Professional (PMP) specializing in Information Technology with 25 years
experience in application development, software implementation, and technical infrastructure projects;
managing projects with project teams ranging from 2 to 20 direct reports and budgets from $10,000 to
over $2,000,000. Well versed in standard project management methodology and practices and
successfully utilized these concepts to manage a variety of solutions to a diversified client base with
extensive experience managing multiple client projects simultaneously.
PROFESSIONAL EXPERIENCE:
Construction, Program Manager, The Select Group 05/09/11 - Present
Rex Healthcare
As Program Manager, Prime for all phases of project delivery for infrastructure construction
implementations within the Rex enterprise; responsible for the planning, budgeting, deploying and
shutdown of multiple successful implementations which include:
• Successfully managed the IT implementation of a new Heart and Vascular practice, including
sleep lab, in Garner, a new Wellness Center in Knightdale, and a new Ear, Nose and Throat
Practice in Cary all on schedule and within budget.
• Successfully implemented numerous relocations within the Rex enterprise to include the senior
executives, Emergency Reaction Team, IT co-workers to a new facility, Rex Vascular Surgical
Specialist, Rex Heart and Vascular and the relocation and expansion of the Electrophysiology
Lab, the CT Replacement, Home Health Relocation, Three West Renovation all within the Rex
main facility as well as satellite locations to name a few.
• Successfully managed the implementation of workstation on wheels (WOW) carts that involved
procuring, configuring, deploying and documenting the ongoing support processes of the
equipment. These units provide the nurse team with mobile PC’s that are used for patient care.
• Successfully managed the IT implementation of a new medical facility in Holly Springs that
provides Express Care, Radiology, Lab, and Pediatrics to the community. I worked closely with
the teams to ensure all supporting applications (patient scheduling to billing) where ready for the
12/3 go live.
Project Manager, Computer Science Corporation (CSC) 02/23/11 – 3/31/11
Environmental Protection Agency
Managed a site evacuation and transitioned the workload and hardware to another EPA facility. CSC was
not awarded the EPA contract which ended my employment.
Project Manager, Dell Services (formerly Perot Systems) 10/01/05- 11/30/10
Owens&Minor Inc.
As Project Manager, responsible for managing all phases of the project and the successful delivery of
various implementations; responsible for planning, staffing, executing and providing teammate
recognition for projects at Owens&Minor, a Fortune 500 healthcare distribution company, which
included:
• Successfully managed over 15 distribution center moves, startups, expansions and shutdowns
under budget and on schedule that resulted in high customer satisfaction ratings.
• Successfully implemented new software development (SharePoint -Supplier Master File ) to
manage suppliers’ change management process that was integrated with an external vendor
application and other core internal systems while realizing significant savings in teammate value-
added work focus and improved supplier profitability. This implementation was a critical first
step in supporting O&M’s $12B by 2012 strategic goal.
• Upgraded the time tracking and expense reporting system (Extensity) that automated the entire
expense reporting process from beginning to end and reduced the effort of all the support
resources involved and improved the overall teammate experience.
• Implemented an enterprise wide online report repository system (OnDemand) to reduce the client
SG&A by 15% while reducing client and Dell resource efforts.
• Implemented enterprise wide VOIP, upgraded Radio Frequency handheld devices in the
distribution centers and upgraded non Ethernet hardware such as SNA based Token Ring and
Coaxial connectivity to align with the O&M’s strategic goal of technical modernization.
Project Manager, Perot Systems 9/15/02 – 9/30/05
• Global Healthcare Exchange: Managed the transition of the GHX services into Perot Systems.
This included the Help Desk, Service Management, Automation, Database Administration,
Network Services, Messaging (WinNT), Storage, Security and Unix Systems. Responsible for all
aspects of the project, including: project scheduling, budget tracking, weekly status reports and
executive briefings, and daily team meetings.
• Thrivent Financials for Lutherans: Managed the consolidation of multiple service desks into
one centralized call center to decrease costs and improve customer service.
Team Leader, Perot Systems 12/10/99 – 09/14/02
Nortel
Supported a multi-billion dollar telecommunications manufacturing business that provided various IT
infrastructure services which included system management, technical support and system integration,
production scheduling, production control, print distribution, system security, backup and recovery, disk
management, and automation. Utilized Project Management Methodologies to successfully deliver over
sixty client projects. This involved priority, resource, issue, and vendor management; all aspects of PMM
tracking and reporting. Managed a diverse team of 15 associates located across North American and
Europe.
Manager, Nortel Networks 07/12/85 – 12/09/99
Provided various IT infrastructure services which included print distribution, system security, automation,
backup and recovery, capacity planning, source code management, batch scheduling and site change
control. Managed a team from 12 – 20 associates located across North American and Europe.
EDUCATION:
• Programming Certification, Raleigh School of Data Processing
• Business Management, NC Wesleyan College
• Dell Perot Services Project Management Training Certified
• Certified Project Management Professional (PMP)
AFFILIATIONS:
• Project Management Institute (PMI)
• PMI – North Carolina Chapter
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