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Customer Service Manager

Location:
Tacoma, WA, 98354
Posted:
January 31, 2013

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Resume:

Scott Carpenter

*** *** ******, *-***, Milton, Washington 98354 • 253-***-**** • abn6ut@r.postjobfree.com

SUM MARY

Production Manager with extensive experience in the pressure sensitive label and flexible packaging industries

EXPER I ENCE

10/10 - PRESENT R EL M WEST LABELS & PACKAG I NG, I NC.

L A KEWOOD, WA

P roduction Manager

Direct all manufacturing operations and personnel (40+) for rapidly growing pressure sensitive label and flexible

packaging facility

Develop, implement, and train on quality and process SOP's

Investigate internal and external quality complaints, develop and implement corrective action plans

Achieved 11 out of 13 months of record sales (July 2011 – August 2012)

Implemented 5S theory and practice to eliminate waste and improve production efficiency

Revived Environmental Health & Safety Program to comply with federal and Washington State law

Member of team responsible for implementing AIB (American Institute of Bakers) standards for food contact

packaging

Coordinate and conduct all OSHA required safety training (PPE, Emergency Action Plan, Bloodborne Pathogens,

Lockout/Tagout, general safety)

Research and implement enhancements in packaging design and production

Production equipment includes Mark Andy (10” – 20”), Comco Pro-glide (18”, 22”), Nilpeter FA6 22” flexographic

presses and Rotoflex, Arpeco, Stanford, and Scantech inspection and film slitting equipment

Relm West Labels & Packaging, Inc. is a manufacturer of pressure sensitive labels & flexible packaging for the food &

beverage markets

5/06 – 10/10 H UB LABELS, I NC.

H AGERSTOWN, MD

Continuous I mprovement Manager

Use Lean Manufacturing methodology (5S, Value Stream Mapping, Kaizen, Theory of Constraints)

to facilitate enterprise-wide continuous improvement activities focused on process improvement

and elimination of both physical and time waste – resulting in 30% reductions in both make-ready

t ime and downtime

Design and implement improvement systems through collaboration with process experts

Savings in excess of $500,000 have been realized since program inception (May 2006)

Ensure compliance with all OSHA health, safety and environmental regulations, resulting in a

75% reduction in OSHA recordable incident ratio since I assumed the responsibilit ies of Safety

M anager (December 2007)

Establish and facilitate the activities of enterprise-wide Safety Commit tee

Conduct ergonomic studies and implement improvements

Coordinate and conduct all OSHA required safety t raining (PPE, Emergency Action Plan,

B loodborne Pathogens, Lockout/Tagout, general safety)

Responsible for pressroom operations in the absence of pressroom supervisors

Additional Training Received: Leadership Skills & Style Development, Lean Manufacturing (Toyota Production System),

Value Stream Mapping, Theory of Constraints, Six Sigma and EEOC regulations and compliance

1/06 – 5/06

2N D S H I F T PROD UCT ION SUPERV ISOR

Supervised all pressroom operations to ensure maximum productivity and quality

Ensured compliance with all company-mandated health/safety practices and standard operating

p rocedures

Production equipment included Aquaflex (10” – 18”), Gallus EM 410/510, Gallus RCS 330 and Rotoflex and Arpeco

inspection and slitting equipment

Hub Labels, Inc. is a manufacturer of pressure sensitive labels for the food and beverage and direct mail industries

3/05 – 12/05 G A MSE L I T H OGRAP HY

B ALTIMORE, MD

2 n d S H I F T P R O D U C T I O N M A NAG E R

Managed off-shift operations of pressroom and finishing departments to ensure maximum

p roductivity & quality

Responsibili ties included assuring compliance with all company-mandated standard operating

p rocedures

Production equipment included Heidelberg offset and Comco Pro-glide presses, Stanford slitting and shrink sleeve sealers

and Polar cut & stack equipment

Gamse Lithography is a manufacturer of cut & stack labels for the food & beverage and shrink sleeves for the nutritional

supplement and beverage industries

2/02 – 2/05 A MER I-L I F E & H EALT H SERV ICES

SEBRING/OCALA/DELAND, FL

I n depende n t Sales Agen t/B r a nch L e a de r/B r a nch M a n age r

Managed independent agent activities to maintain required sales levels

Presented and sold investment and insurance products in both group and individual settings

Achieved 2nd h ighest 1st year sales figure for 2002 Presidents Club status

Promoted to Branch Leader (staff leader, t rainer) within 6 months of obtaining insurance license

based on achievement in sales and leadership

Promoted to Branch Manager within 1 year of licensing based on achievement in sales and

leadership

Ameri-Life & Health Services is an independent insurance and financial services broker concentrating on the senior

market

10/00 – 12/01 S ANCOA I N T E R NA T I O N A L M t.

L a u r e l, N J

P r e-P r ess Supe r v iso r

Supervised all pre-press activities to ensure maximum productivity & quality

Ensured compliance with all company-mandated health/safety practices and standard

operating procedures

9/98 - 10/00

Order Engineer

Developed product specifications based on customer requirements in consultation with

manufacturing departments

Worked with customer service department to ensure repeat order quality

Purchased production materials based on order requirements

Production equipment included Gallus letterpress, Nilpeter M3300 Combination Offset, Nilpeter

f lexographic presses and Arpeco inspection equipment

Sancoa International is a manufacturer of pressure sensitive labels for the food & beverage, cosmetics, pharmaceutical,

and health and beauty markets

3/91 – 9/98 C CL LABEL, I NC.

H IGHTSTOWN, NJ

PROD UCT ION SUPERV ISOR

Supervised all pressroom operations to ensure maximum productivity & quality

Developed underperforming off-shift pressroom personnel into a productive, goal-oriented team

Responsible for ensuring compliance with all company-mandated health/safety practices and

s tandard operating procedures

Production equipment included Webtron, Nilpeter letterpress, Nilpeter flexographic, Mark Andy,

Kopack, Taiyo and Arpeco inspection and slitting equipment

CCL Label, Inc. (Hightstown, NJ) is a manufacturer of pressure sensitive labels for the pharmaceutical, health and

beauty, and food & beverage markets

3/90 – 3/91 H .S CROCKER COMPANY

L IONVIL LE, PA

P rod uc t io n Coo r d i n a to r

Maintained production schedule for maximum efficiency

Ordered all production materials (dies, label stock, ink, graphics and plates) to ensure production

schedule was met

Ensured compliance with all company-mandated standard operating procedure

Production equipment includes Gallus and Kopack letterpress presses and Arpeco inspection and slitting equipment

H.S. Crocker Company (Lionville, PA) is a manufacturer of pressure sensitive labels for the pharmaceutical market

1/87 – 3/90 L EX I NGTON LABEL CO MPANY

T RENTON, NJ

P roduction Artist

Customer Service Representative

P roduction Coordinator

Production equipment includes Webtron 650 flexographic presses and Arpeco inspection and slitting equipment

Lexington Label Company was a manufacturer of pressure sensitive labels for the pharmaceutical, health and beauty and

food & beverage markets

E DUCAT IO N

8/81 – 12/85 K EN T STATE U N I VERS I TY

K ENT, OHIO

Bachelor of Arts, In terior Design



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