**** ****** ** *** *, Louisville, KY *****(***-***-

8459(abn6q7@r.postjobfree.com

Nina Mansfield

Objective

A gifted Customer Service Representative with huge experience in

performing office support duties which involve providing information

to the public, receiving payments, addressing customer complaints,

preparing and maintaining records within the Finance Department, and

performing other duties as required.

Experience

April

2012-Present Convergys(DIRECTV) Cincinnati, OH

Work From Home/Customer service

Agent

Answered incoming calls

Help with minor technical issues

Assist customers in understanding

there monthly bills and payments

Upsell

Dec 2011-April Family

2012 Dollar Louisville, KY

Cashier/Stocker

Greet customers

Took cash and Credit card

transactions

Restocked store

Organized store items

Sept 2011-Nov Halloween City Louisville, KY

2011

Cashier/Clerk/Seasonal

Greet customers and ascertain what each customer wants or needs.

Open and close cash registers, performing tasks such as counting

money, separating charge slips, coupons, and vouchers, balancing cash

drawers, and making deposits.

Compute sales prices, total purchases and receive and process cash or

credit payment.

Aug 2011-Nov 2011 Century Link Altamonte

Springs, FL

Customer Service/Billing/Temporary

Assisted existing customers with billing inquiries

Responsible for promoting and up selling products with each call

June 2003-May Turner Courier Service Austell, GA

2009

Customer Service/Sales/Receptionist

Answer questions regarding status of various accounts and attend to

problems or complaints from customers in person, on the telephone or

by written correspondence.

Explain policies, regulations and rate structures.

Open and close accounts.

July 2000-Feb MCI WorldCom Atlanta, GA

2003

Technical Support/Sales

Assisted with hardware troubleshooting and local system upgrades

Assisted in troubleshooting user problems relating to phone, internet

and cable

Answered the telephone and transferred calls to the appropriate

individuals and department.

Education

Aug 2012-Present Glendale Community College Glendale, AZ

Aug 2011-May 2012 Jefferson Community College Louisville, KY

Aug 1997-May 2000 Therrall High School

Atlanta, GA

References

References are available on request.

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