Customer Service Technician

DURON T. BALL

**** ******* **. ****** *****, MD 21220 443-***-**** abn6hy@r.postjobfree.com

Objective:

To become employed where I can apply my excellent driving ability in

conjunction with my phenomenal interpersonal skills. My knowledge as a

driver, my tenacity to please customers, and my professional demeanor will

undoubtedly help secure your companies customer retention rate.

Experience:

Delivery Technician Recovercare

8/2010 - Present

. Deliver, install, specialized medical equipment to various health

facilities.

. Also servicing equipment such as bariatric bed frames, wheel chairs,

mattresses.

. Compliance with HIPPA/OSHA/MDOT standards.

Delivery Technician The Scooter Store

7/10 - 2/2011

. This is a part time position

. Deliver and service power wheelchairs and mobile scooters

. Service area Maryland, D.C., West Virginia, Pennsylvania, Delaware

. Compliance with HIPPA/OSHA/ MDOT standards

Delivery Technician Eastern Food

Services

6/2009 - 2/2010

. Deliver foods to public schools in the Baltimore and Greater Baltimore

area.

. Making multiple stops during the day for pickups, including private

establishments

. Regularly operated a 26' box truck and hand truck

. Compliance with OSHA/MDOT standards

Delivery Technician JB Hunt -

Whirlpool

6/2009 - 2/2010

. Delivering and installing appliances appliances for residential and

commercial customers

. Heavy lifting (95-400 lbs)

. Instruct customers on proper usage, and daily functionalities of the

equipment

. Ensure timely, and damage free delivers

IP Support Technician/Sales Comcast Cable

8/2007 - 6/2009

. Trouble shooting telephone and internet services

. Notify and offer customers of the new products and services

. Handling inbound calls

Medical Waste Truck Driver Stericycle

Inc.

3/2006 - 8/2007

. Retrieving and properly disposing of medical waste

. Lifting and staking boxed waste products

. Delivering supplies to facilities to ensure their compliance with

waste disposal practices

. Compliance with MDOT/OSHA standards

Package Car Delivery Driver UPS

4/2005 - 3/2006

. Make timely deliveries

. Lifting packages (20-75 lbs)

. Customer service with excellent service rating

Bus Operator MTA (Maryland Transit

Administration)

5/2000 - 3/2005

. Operating transit vehicles to service the public while maintaining

time efficiencies according to the stated routes

. Operated transit vehicles safely in accordance with MDOT regulations

. Notify public of upcoming scheduling changes to all transportation

methods (light rail, shuttles, and other bus line)

EDUCATION High School

Diploma

Randallstown High School 1992

SKILLS

Commercial Drivers License

Class B w/P endorsement & Air Brakes

Tanker endorsement

Microsoft Office (Word / Power Point)

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