R ESUME

Emad S. Odeh

Address:

San Diego, Ca 92127

USA.

Cell: +1-312-***-****

Skype ID: emad.odeh67

Email: abn6hb@r.postjobfree.com

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R OFESSIONAL PROF I L E:

Multi disciplined professional with national background in the Hospitality Industry (24 years), Hotels

Management experience. Highly effective in developing, implementing, Integrating and maintaining

customer service. Highly skilled in staff managed and support; able to anticipate needs and communicate

effectively at all levels. Skills in market analysis and research, highly skilled in hotel renovation and

Preopening Projects.

CAREER OBJECT I VE:

To secure a top-level management position in a Hospitality Industry that will afford an opportunity to utilize

my Education, Experience & Skills throughout my career to lead and motivate team towards a successful

operation through direct, promote, and coordinate the operations of the cooperative in a manner that will

optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the

cooperative’s mission and goals, and result in outstanding customer service, team members and owner.

PROFESSIONAL SK I L LS SUM MARY & GLOBAL EXPOSURE:

T EAM MANAGEMENT SALES & MARKET ING PROMOT IONS

S KILLS

CULTURAL SENSITIVITY

TEAM PLAYER NEW BUSINESS DEVELOPMENT

NEGOTIATION SKILLS

RELAT IONSH IP BU ILD ING COMMUN ICAT ION SKILLS

EMPLOYEE DEVELOPMENT

BUDGET I NG & FORCASTING MARKET ING STRATEGIST

TIME MANAGEMENT

PUBL IC SPEAKING I N TERPERSONAL SKILLS

DEVELOPING

COMPUTER SKILLS (I.C.D.L) BASIC ACCOUNT ING SKILLS

PRESENTATION

LABOR LAW/ BARGAINING

CONT INGENCY PLANN I NG SERV ICE LEADERSH IP

U NIONS

PRE OPENING TASK FORCE

CRIS IS COMMUN ICAT ION DEVELOP/MA INTAIN POL IC IES

P LANS & P ROCEDURES

REFURB ISH MENT PLANS PRE OPEN ING PROJECTS COMPL IANCE WIT H SAFETY

R EGULAT IONS

Active Listening - Giving full attention to what other people are saying, taking time to understand the points

being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination-

Adjusting actions in relation to others' actions. Speaking - Talking to others to convey information

effectively. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of

alternative solutions, conclusions or approaches to problems. Management of Personnel Resources -

Motivating, developing, and directing people as they work, identifying the best people for the job.

E DUCAT IO N:

Master Certificate of Management in Hospitality (MMH), Cornell

U niversity - the School of Hotel Administration at - I thaca, New York. USA

Bachelor Degree in Business Administration. Al Zaytounah Private University of

Jordan. Jorda

n

Academic Award : (The First Student Grade in “University Qualification Exam”

w ith rate of 99%).

General Managers Program (GMP), Cornell University - the School of Hotel

A dministration at - I thaca, New York. USA

Financial Management Program, Cornell University - the School of Hotel USA

A dministration at - I thaca, New York.

Diploma Degree in Banking and Finance Science- Iben Khaldoun College Jorda

n

CAREER EXPER I E NCE:

June 2010-

H otels Global Group Company- Golden

C hief Executive

N ov 2011.

T ulip Hotels Chain “310 Rooms”:

O fficer:

O wned by:

Abu Dhabi Investment Company "Invest

A D" and Noor Jordan Kuwait Financial

I nvestment Company "Noor Jordan".

www.goldentulipai rportamman .com/

Hotels Global Group Company- Golden Tulip August 1st

G eneral Manager:

Hotels Hospitality Group “310 Rooms”: 2008- June

Owned by:

2010.

Abu Dhabi Investment Company "Invest

A D" and Noor Jordan Kuwait Financial

I nvestment Company "Noor Jordan".

www.goldentulipairportamman.com /

Airports Hotels Company- Golden Tulip Airport – July 2001-

G eneral Manager:

Amman Hotel “313 Rooms”: A ugust-

Owned by:

2008.

Royal Jordanian Airlines “RJ” and Jordan

I nvestment Corporation “JIC".

www.goldentulipairportamman.com /

C hai rman of the Board Joined the Alia Tourism Services Company in year N ov 2001-

(2001). April 2007

of Di rectors: Owned by:

Royal Jordanian Airlines “RJ”, Royal Tours

“RT”, Jordan Investment Corporation “JIC”

& A i rports Hotels Company “AHC”.

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Mercure Ma’in Spa Hotel & Resort – ACCOR Ma r 1999-

Assistant General

“146 Rooms”: July 2001.

M anger: Owned by:

Reporting direct to the Jordan Tourism Company.

O peration Manager of “ Now managed by EVASON-Six Senses”:

J ordan- ACCOR (3 Resorts in h ttp://www.sixsenses.com/evason-ma-in/

J ordan):

- Me rcure Spa Hotel &

R esort.

(4 Stars).

- Sofitel Petra Taybet

Z aman.

(5 Stars).

- Sofitel Petra Beit Zaman.

(5 Stars).

ACCOR- Regional Office in

J ordan.

Ma’in Spa Village & Resort– Ashtar Hotel: Sep 1987-

R ooms D ivision

“146 Rooms, 30 Chalet and 50 Caravans” : Ma r 1999.

M anger: Owned by:

Rooms Division position Jordan Tourism and Spa Complex

i ncluding: F ront Office, Company.

R eservations, House Keeping, “ Now managed by EVASON-Six Senses”:

P ublic Relation and h ttp://www.sixsenses.com/evason-ma-in/

L aund ry).

Executive Privatization Commission:

M ember of Technical

A ugust

Owned by:

Committee:

2004-

T he Government of Jordan “GoJ”.

Established by P r ime

June 2006

M i niste r’s Council–Jordan for

P rivatization of Ai rports

H otels Company (The

Committee Reporting to

P rime M iniste r’s Council –

J ordan)

Executive Privatization Commission: J an 2005-

M ember of the

Owned by: June 2006.

P ermanent

T he Government of Jordan “GoJ”.

Coordinating Technical

Committee for

P r ivatization of Th ree

R eal Estate Holding

Companies:

- Ai rports Hotels Company

- Jordanian Real Estate

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Complex Limited /

S habsough Complex.

- Jordanian Real Estate

B uilding Company

L imi ted / Tower Building.

T his Created by Executive

P rivatization Commission and

R eporting to P r ime M i niste r’s

Council - Jordan)

Airports Hotels Company: 2002-

M ember of the

Owned by: July 2008.

P ermanent Tender

Royal Jordanian Airlines “RJ” and Jordan

Committee: Assigned

I nvestment Corporation “JIC".

b y The Board of Di rectors of

A i rports Hotels Company.

April

Bellissima Spa and Salon:

O wner:

2005-

Health and Beauty Females Retreat.

P rivate Business.

D ecember

Physiotherapy T reatments, Turkish

2007.

B ath & Beauty Salon.

D U T I ES & RESPONS IB I L I T I ES:

A full knowledge dealing with Board of Directors, General Assembly Meetings, Internal and External

Auditors, Hotel Managers “Operators”, Point Of Sales & Outlet Operation, Finance Reports, Budgets,

Plans, Sales, Marketing, Purchasing, Rooms Division, Maintenance & Renovations, HR, Controlling of

Food & Beverage Cost, Analyzing Sales & Costs, KPI’s, Sanitation, Cash Control, Quality Assurance,

Storage Control and Designing Menus.

K EY RESPONS IB I L I T I ES

Planning: Overall Company Strategic and Operational Plans and pre opening tasks.

-

Organization: Organization chart; Job descriptions, Authority levels.

-

- Managing and Monitoring recruitment and development: Succession planning, in-house training,

outside training, promotion from within, human resource plan, new positions & vacancies, active

recruiting.

-Policy: Corporate policies (bylaw), memorandum of association, new policies, management input,

review.

Adopting Standards of performance and performance reviews: performance and incentive

-

improvement plans

- Controls and Deadlines: Monthly reports, KPI’s reports, quarterly reviews, supplemental action

programs

Management morale: Involvement in planning and developing salary scale.

-

- Product development: Overall strategy, quarterly priority meetings, status reports, new products,

development expense

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Community relations: CSR (corporate social responsibilities), public relations, community

-

participation and social activities

- Profitability and growth: Profit objectives, results compared with industry, sales objectives and

targets, dependency on single product/customer, market share, profitability by product line and

analytical reviews

- Relationship with board of directors: Communications, Reports by executive managers, Board

requirements, preparing agendas and meetings, taking of minutes of meetings, follow-up and

implementing the BOD’s resolutions.

-Relationship with Companies Control Department “CCD” at the ministry of Industry and Commerce:

prepare for general assembly meetings, filing the resolutions of the BOD and the annual financial

statements, issuance of certificates of registration; assuring the compliance with CCD’s laws.

Overseeing & directing all aspects of all Hotels’ Departments.

-

-Assuring the departments are working in an effective and proper way within the policy & procedure

of the Hotel.

Assuring the staff is provided with necessary training programs and courses.

-

Highly sensitive responding to guest comments or complaints.

-

Visually monitoring the operation.

-

Controlling and analyzing on an on-going basis the following:

-

Quality levels of product and service.

Guest satisfaction.

Sales & marketing.

Operating outlets revenue and controlling cost.

Established & maintained effective employee relations and healthy atmosphere.

-

Conduct functions as hiring and employee orientation.

-

Compilation of new Menus and Beverage lists.

-

-Participate and discuss the preparation of the Hotel’s strategic plan, marketing plan, goals program

and the Hotel departmental budget.

Assuring the departments is working and committed within the Annual Budget Plan.

-

Perform related duties and special projects as assigned.

-

- Promotions, Appraisals & evaluation for head of departments and supervisory & non-supervisory

levels.

Established the employee handbook, hotel finance and personnel policies.

-

- Refurbishment and Renovation: prepare plans, secure funding “loans”, follow-up the renovation

works, contracts review, implement the tendering policy, bank relationship, .

-Banks: managing the treasury cash operations including dealing with banks/financial institutions for,

loans, advances, deposits, etc.

-Promotes and protects the image of the property and the owner through initiation and execution of

appropriate actions.

-Ensures a high level of owner satisfaction through responsiveness to owner concerns and effective

and regular communications with them.

WORK SHOPS & COURSES:

a. General Managers Program – Cornell University school of hotel administration- NY, USA,

including:

1. Creating sustainable competitive advantage.

2. Leadership: Motivating managers to high performance.

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3. Hotel asset management.

4. Strategic marketing.

5. Managing change.

6. Competing in a service economy.

7. Ethical dilemmas and decision-making.

8. The critical connection: self-awareness and successful leadership.

9. Financial management for value creation.

10. Human resources: Strategy.

11. HR metrics and analytics.

12. Distribution channel management.

13. Strategic leadership: Role of the GM in the 21st century.

14. Action planning for the future.

b. Basic Management Skills / ACCOR

c. Hospitality Professionalism / ACCOR.

d. Complaints Handling / ACCOR.

e. Communication Skills / ACCOR.

f. Being a Manager / ACCOR.

g. Train the Trainers / ACCOR.

h. Being a Guest / ACCOR.

i. Night Management / Intercontinental Hotel - Jordan.

j. Hotel Project - Jordan.

k. Etiquette and Protocol - Jordan.

l. Successful Management and Successful Manager / Jordan.

m. I.C.D.L /Five Universities Jordanian Government.

n. Excel Begin Level / Jordan.

o. Excel In termediate Level / Jordan.

p. Excel Advanced Level / Jordan.

I N T ER NAT IO NAL AWARDS:

22nd I N T ER NAT IO NAL AWARD H O TE L AND CATER I NG SPAI N

F OR TOUR IST: I N D USTRY 1997

I N T E RNAT IONAL GOLDE N N EW M I L L E N N I U M AWARD SPAI N

AWARD FOR CO M M ERC IAL 2000

P REST IGE

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A FF I L IAT IO NS:

School of Hotel Administration – Cornell Hotel Society, Cornell University

Cornell Hotel School Executive Education Alumni.

CORNELL HOTEL IERS

eCornell Alumni

eCornell Alumni of Hospitality Management

In ternational Hotels & Restaurant Association – France.

Jordanian Hotels Association.

Mercure Hotels - ACCOR (French Hotel Chain Company).

Hotel and Resort Investor

American Hotel and Lodging Association

Boutique Hotel News

CXO Community

Executive Suite

Executive and Managers

General Managers of Hotel Industry

Global Executive Search for Luxury Hotels - Red Ki te

H il ton Garden Inn

Hospitali ty Group

HOSPITAL ITY SUPERSTARS

Hotel Dealmaker Network

Hotel Directors

Hotel General Managers

Hotel General Managers (GM)

Hotel Group Network Worldwide

Hotel Human Resources

Hotel Industry Professionals Worldwide

HOTEL I NTERIOR ARCH ITECTURE

Hotel Investors

Hotel Managers Worldwide

Hotel Operations and Sales Professionals

Hotel Pre Opening

Hotel Profitabili ty & Asset Management (Worldwide)

Hotel Sales & Marketing

HOTEL SUPPLIERS AND BUYERS

Hotel Technology & Software

HoteLIers

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Hotels Development

HOTELS magazine hotel industry discussion group

In terContinental Hotel Group - Current and Former Employees

Luxury Hoteliers hospitality group for hotel professionals

Makarim Hospitality Group

MANAGERS OF HOTEL

Resort, Hotel, Island, Land Owners, Developers and Investors Group

Starwood Hotels & Resorts Worldwide, INC.

The Real Estate Networking Group

The Tourism Society

Top Hoteliers

TOPHOTELCHAINS.com (online hotel chains database)

TOPHOTELPROJECTS.com (online hotel projects database)

Travel and Tourism Research Association (TTRA)

Turkish Hotel Professionals Network

UAE Hotel Professionals

T HANK I NG LE T T ERS:

- Jordanian M inister of Tourism and Antiquities.

- Jordan Radio and Television Corporation.

- USAID.

- UNRWA.

- Red Cross.

- Jordan River Foundation.

- Travel and Tourism Agencies.

- ACCOR Management. (French Hotel Company).

- Diplomatic M issions.

REF ERENCES:

1- Eng. Samer Al-Majali: C.E.O and President of the Gulf Air.

Cell: +973-***-**-***.

Email: abn6hb@r.postjobfree.com

2- Dr. Nabih Salameh: Chairman of the Arab Potash Company Limited.

Cell: + 962 (79) 547 77 79.

3- Mr. Mohammad Al-Jazi: Chairman of Noor Jordan Kuwait Financial

Investment Company.

Cell: + 962 (79) 549 99 94

Email: abn6hb@r.postjobfree.com

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4- Mr. Jean Drouhet: Director of Operations – Accor Hotels - France

Personal Email: abn6hb@r.postjobfree.com

5- André Robert: General Manager– Accor Hotels - France

Personal Email: abn6hb@r.postjobfree.com

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