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Engineer Customer Service

Location:
Salida, CA, 95368
Posted:
January 30, 2013

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Resume:

Kenneth L. Wagner **** Rosso Ct.

Salida, Ca. ****8

209-***-****

OBJECT I V E/SU M MARY

Obtain a challenging position in electronics or related field with opportunity

for growth, which will utilize my education and 20 years of experience as an

engineer in the semiconductor and magnetic storage industries.

• Technical expertise includes

- Extensive experience, hands-on repair and maintenance of high-

vacuum semiconductor and hard disk processing equipment,

i ncluding memory testers, yieldstations, probers, ashers,

sputtering, epitaxy, and etching equipment.

- Troubleshoot hardware at the board and component levels. Able to

solder, identify electronic components and repair electro-mechanical

equipment.

- Familiar with Siemens, GE Fanuc, and Mi tsubishi PLC’s.

References will confi rm exceptional initiative, high performance standards,

and excellent communication skills. Dedicated to continuing t raining and

education in the electronics field.

PROFESSIONAL D EVE LOP M E N T

B.S. Electronics Engineering Technologies, (Cum Laude)

1991

Colorado Technical University, Colorado Springs, Colorado

PROFESSIONAL EXPER I E NCE

O erlikon USA, I nc. S t. Petersburg, Fl. Apr. 1998–

Apr. 2012

Customer Support Engineer I I

Performed customer support activities involving the installation,

modification and repair of equipment and systems, including PVD,

etch, and epitaxy. Followed testing procedures to ensure working

order. Isolated equipment malfunctions and took corrective actions.

Conducted customer t raining on equipment operation and

maintenance responsibilities. Maintained appropriate logs and

reports.

Concept Systems Design, F remont, Ca. Aug. 1997-

Apr. 1998

Customer Service Supervisor

Responsible for all aspects of customer support including installations,

f ield service, and t raining of epitaxy processing systems. Supervised field

service engineers, scheduling t raining and customer support. Supported

R &D efforts by installing and maintaining equipment in the lab. Assisted

w ith the wri ting of maintenance procedures and technical manuals.

ULVAC TEC H NOLOG I ES, F remont, Ca. Jan. 1995-

Aug. 1997

F ield Service Engineer

Responsible for the installation, repair and t raining on ashing,

sputtering, and etching equipment in the Western Region. Assisted

customers with preventive maintenance scheduling and ordering of

related parts. Maintained spare parts inventory in office. Gained an

extensive knowledge of related processes.

RA M TRON I N T ER NAT IONAL CORP. Colorado Springs, Co. May 1990-

May 1993

Test Technician

Responsible for the full range of electrical engineering assistance

i ncluding operation, maintenance and repair of process and test equipment

related to semiconductors. Redesigned, modified, or fabricated equipment to

i nterface various hardware and software. Improved knowledge and gained

expertise on the repair and maintenance on a wide variety of memory testers,

y ieldstations, and probers.

U N I T E D STATES AR MY Jun. 1981-

Jan. 1986

Tacfi re Equipment/Fi re D i rection Specialist

Assisted the Field Artil lery Board with testing and fielding new

equipment and software version upgrades. Responsible for the

operation and repair of Tacfire, Fadac, BUCS, and the BCS computer

systems. Taught classes on computer operation and repair of

equipment on mili tary posts across the United States.



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