Customer Service Technician

Jimmy L. Smith, Jr.

Redford, MI

313-***-**** Home 734-***-**** Cell

abn6bd@r.postjobfree.com

OBJECTIVE:

Field Service Technician

KEY COMPETENCIES:

• Excellent verbal and written communication skills - telephone and customer service skills.

• Diagnose and troubleshoot mechanical, hardware, software, systems and wireless com. failures, using established

procedures and troubleshooting equipment.

• Perform on-site servicing, troubleshooting, repair and/or installation of products

• Provide technical support to customers on operational or maintenance aspects of system and equipment

• Skilled in determining most cost effective repair/resolution to minimize customer downtime

• Prepare analytic reports of product failure trends and service ability issues

• 24x7 experience, PC. and networking experience

• Proficient in MS Word, Excel, Power point, Access, Adobe Illustrator, Corel Draw X3

PROFESSIONAL ACCOMPLISHMENTS:

• Over 15 years of varied and increasing competence in the electronics field. Board and component level, digital,

analog, electromechanical and complex machinery.

• Transitioned from bench service technician to field service technician through continuous learning and developing

expertise starting at Data Systems Network Co.

EMPLOYMENT EXPERIENCE:

Field Service Technician 2010 to present

Multiband corp. Novi, MI

• Installation and service of satellite TV systems for commercial and residential customers

Service Engineer/Owner 2003 to 2009

JK Smith Enterprises LLC Livonia, MI

• Owned and operated successful electronics repair business servicing both commercial and residential customers

• Serviced and promoted sales of Asian manufactures such as DGI, Infiniti, Mijet and others

Regional Field Service Technician – Oce’ USA 1998 to 2003

(formerly Raster Graphics)– Livonia, MI

• Provided two-hour response time to Oce' USA customers' concerns

• maintained wide format digital printing stations, large format ink jet, electrostatic, and laser RGB to emulsion

systems.

• Provided customer support, installation, training, calibration and trouble-shooting services for territory comprising

five states= Michigan, Ohio, Indiana, Kentucky and Pennsylvania.

Demo Day Representative (part-time) 1998 to 2000

Technology Advancement Corp. Ogden, UT

• As marketing team member demonstrated HP computers and peripherals products through retail outlets such as Best

Buy,Comp USA, and Staples.

• Assisted customers with product selection, problem resolution and customer service support.

Jimmy L. Smith, Jr.

Redford, MI

313-***-****/ 734-***-**** Cell

abn6bd@r.postjobfree.com

National Field Service Engineer 1994 to 1998

Tesa Measurements Systems – Novi, MI(A subsidiary of Brown & Sharpe)

• Maintained sophisticated computer controlled gauging systems

• provided training, customer support, installation, calibration and trouble-shooting services in several states and

countries

Service Technician 1991 to 1994

Data Systems Network Co.

Farmington Hills, MI

• Conducted bench and field repairs as in house technician, for various computer systems including Apple, IBM and

other data communications equipment.

EDUCATION:

Satellite Broadcast & Communication Association Washington, DC

Certification - Satellite Fundamentals 2013

Certification - Quality Assurance 2013

Certification - Service Certification 2013

Certification – Home Networking 2013

Hewlett Packard Training Center Novi, Michigan

Certification - Computer peripherals

Brown & Sharpe, Custom Metrology Division, Telford, UK

Completed Principles of Digital and Laser Measurement training

Electronics Technology Institute Cleveland, OH

Associates Degree in Electronics

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