Customer Service Pvt Ltd

RESUME

Kuldeep Kumar Gautam

H/O - Dr. D.Y PATIL Vidyapeeth Pune, Global Business School & Research

Centre

Centre, Banglore Mumbai Highway, Thathawade Pune-411033

919*********/+918********* (: abn6al@r.postjobfree.com

CAREER OBJECTIVE:-

Be a part of ever challenging domain where continuous learning is a way of

life and where my knowledge and skill will be utilized to the optimum

extent. At the same time to add value to myself by learning while working

and utilizing the same to get the height of career.

WORKING EXPERIENCE:- 1 Year & 11 months Experience

. SINCE, March 2011, Shoppers Stop Ltd as a Fashion Assistant, Pune

.

Currently associated with Shoppers Stop Ltd Pune

. Shoppers Stop was incorporated in 1991 by the K. Raheja Corp group of

companies, one of the largest players in the country in the real

estate development and hotel businesses.

. From 2800 Sq.ft to over 9, 50,000 sq.ft, from 1 store to 52

international class stores, Shoppers Stop has claimed the No 1

position in the Department store category. From unknown customers to

over 500000 loyal customers, Shoppers Stop has created one of India's

largest retail loyalty program called the First Citizen program. First

Citizens' is a relationship management program aimed at acquiring and

retaining loyal, high net worth customers.

. From being a department store, Shoppers Stop is the only Indian Store

represented in the Intercontinental Group of Department Stores (IGDS)

with the likes of Selfridges (UK),Karstadt ( Germany), Shanghai No 1 (

China), Manor ( Switzerland) to name a few.

Roles & Responsibilities:-

V Achieve Sale Targets

V Sale /Promote the Brand handling- As a Brand Ambassador

V Provide Customer Service.

V Physical stock take of the section handling

V Inventory work are Handling

V An effective communicator with excellent relationship building &

interpersonal skills; strong analytical, problem solving & organizational

ability

V Training leading & monitoring the performance of team members to ensure

efficiency in process operations and meeting of individual & group

targets.

V Creating and sustaining a dynamic environment to foster development

opportunities and motivates high performance amongst team management.

V Add-on, suggestive sale

V Enrolling loyal customers ( First Citizen loyalty program )

V Taking feedback from the customers interacting.

SUMMER PROJECT :-

< Title : Effectiveness of RED increasing sales fo Coca Cola

Brand

RED:- Right Execution Daily

< Organization : Hindustan Coca Cola Beverages Pvt Ltd

< Sector : Marketing

< Industry : FMCG

< Place : Lucknow

< Duration : June'10 - July'10

<

COMPUTER PROFICIENCY :-

. Diploma in computer application (DCA).

. Microsoft Office Suit

. Microsoft Windows.

ACADEMIC QUALIFICATION:-

. MBA (Marketing) from Dr D. Y Patil Vidyapeeth, Pune. 2011

. Bachelor of Commerce (Accounting.) from D.A.V College Kanpur

University in 2008.

. HSC done with Commerce from Kendriya Vidyalaya Kanpur Cantt in 2005.

. SSC from Kendriya Vidyalaya Kanpur Cantt in 2003.

Extra Curricular Activities:-

> Certificate of National Level Seminar on "GLOBAL

MELTDOWN- MYTHS & CONTROL MEASURES"

> Certificate of Training "PERSOFT PEOPLE" (Bridging the gap)

> Member of Global Manthan seminar, organized by college.

> Member of Pics committee and cultural committee for shoppers stop

PERSONAL PROFILE :-

. D .O B.- 20 Feb 1987

. SEX- Male

. NATIONALITY- Indian

. MARITAL STATUS- Unmarried

. LANGUAGE KNOWN - English & Hindi

*DECLARATION:-

I confirm that the information provided by me is true to the best of my

knowledge and belief.

Place :

____________________

Date :

Signature

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