Marketing Customer

Nicola DiplockNicola

DiplockNicola Diplock

**** ***** ***** *******, *.C. V8A 5P7

T: 250-***-**** E: *********@*******.***

My skills and expertise range from 5 years in customer experience to assisting

Skills

the development and implementation of an E-Marketing plan. I have experience

and education in the field of marketing with a passion for advertisement and

promotions. I have been focused on CRM and E-Marketing throughout my career.

I have experience writing blogs, monitoring results from social media pages as

well as checking multiple webpages for errors and price changes to ensure all

information and packages are up to date.

As part of my promotional experience I was involved in educating employees on

new products and features. I was also involved in in-store customer education

programs. My main objective was to promote specific products by putting them in

the consumer's hand and discussing value and benefits.

Marketing Assistant: CruisePlus

Experience July 2012 Present

Set up and monitor the social media and online presence of the firm

•

Develop procedures for the business social media networks

•

Monitor and measure the online activities and ensure accurate information

•

and up to date pricing is available

Customer database and survey development

•

Product Specialist: Brand Momentum May 2011 July 2012

Promote and demo new smart phones on the market

•

Demonstrate knowledge of new features, apps and showcase them to staff

•

and clients

Set up and educate new buyers on social media networks, email and text

•

messaging

1

Interpretive Guide: Discover Banff Tours July 2010 April 2011

Utilize my knowledge of the National Park to provide a safe, educational

•

and enjoyable experience

Promoting other tours and services provided by our company for overall

•

success

Complete legal and internal documents important to daily security and

•

safety operation

Education

Bachelor of Business Administration: Vancouver Island University 2013

• Concentration in Marketing

IGA Backpacking Guide Apprentice Level 2010

Tour Director Certification: Tour Guide Corporation of Canada 2010

Hospitality Management Diploma: Vancouver Island University

References 2009

Focus in Tourism and Destination Marketing

•

Available upon request

2

A Step Beyond Ordinary

Contact this candidate