Customer Service/ Translator
Resume:
Marie Anna Saint Armand
Orlando, FL 32807
abn6aa@r.postjobfree.com
Professional Profile
Dedicated Customer Service for more than 10 years of progressive accomplishments in the customer service . Self-starter, exhibiting high work ethic, dedication, integrity and competence. Personable team player, able to meet challenges and provide solutions in a timely manner. Works well with diverse groups. Motivated achiever, dedicated to excellence in service and building relationships.
Skills
Ability to work well in a fast paced environment.
Multi-lingual in English, French and Creole.
Good time management skills.
Outstanding customer service skills.
Exceptional interpersonal skills.
MS Word, Outlook and PowerPoint skills.
Professional Experience
Customer Service/Medical Assistant
Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, cancelled accounts, or obtained details of complaints.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Determined charges for services requested, collected deposits or payments, or arranged for billing.
Referred unresolved customer grievances to designated departments for further investigation.
Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods.
Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Employment History
Connextions, Inc., Customer Service Orlando, FL 2011-2012
Nandra Family Physician, Medical Assistant Orlando, FL 2009-2010
Sea World, Park Attendant/Cashier Orlando, FL 2009-2009
RaceTrac Petroleum, Second Shift Manager Orlando, FL 2004-2006
BJ’s Wholesale Club, Customer Service/Cashier Orlando, FL 2001-2003
Education
High School Diploma.
Spanish River High School
Certification:
Medical Assistant
America School of Nursing
Boca Raton, FL
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