Debra M. Kirkpatrick

**** ********** *****, **********, ** 63033

314-***-**** - abn69n@r.postjobfree.com

RETAIL SALES/CUSTOMER SERVICE/RECEPTIONIST

Profile

1. More than 15 years’ experience in customer service and support with strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing product display to avoid problems in the first place.

1. Possess solid computer skills.

2. Excellent working knowledge using IBM systems; Microsoft Excel, WordPerfect, Microsoft Word. 40 to 50 wpm.

3. A team player, acknowledged as “Customer Service Professional.”

4. Develop professional relationships with plant vendors, volunteers and visitors; maintain/update accurate inventories of various plants and merchandise.

Employment

Bowood Farms, St. Louis, MO

03/2012 - Present

Outdoor Retail Sales Associate

1. Assist customers with choosing plants, planning and maintenance.

2. Maintain quality control of annuals and perennials in Nursery/Courtyard areas.

3. Quickly and effectively solve customer challenges.

4. Update plant information in Retail Pro computer system to assist all sales associates with customer quality and satisfaction.

Missouri Botanical Gardens, St. Louis, MO

Receptionist – Kemper Center for Home Gardening

1. Greet visitors and guide them to different areas of the Gardens

2. Maintain, water and insect/disease control for plants in all display windows. Keep reception/visitor area presentable.

3. Data entry of plant information and answer all gardening questions with reference to plant data base and various materials available at the Kemper.

4. Supervise Master Gardener volunteers.

Handyman True Value Hardware, Florissant, MO

Retail Sales Associate

1. Assist customers with all gardening and lawn products.

2. Maintain a professional relationship with all plant vendors for quality control of plants. Input types of plants for store sale ads.

3. Merchandise/display patio furniture, fountains, houseplants, pottery and Christmas display in the Atrium.

4. Maintain and display outdoor annuals and perennials for spring, summer and fall seasons.

Riverview Gardens School District, St. Louis, MO

Cook

1. Keep accurate records of student accounts

2. Serve breakfast/lunch to 500 plus elementary students

3. Take inventory and rotate stock

4. Generate an A/P report for the Kitchen Manager

5. Keep kitchen clean to receive an ‘A’ rating from the Health Inspector

10/2011-Present

03/2006-03/2012

09/2003-02/2006

Emerald Acres Greenhouses, Piedmont, MO

Owner

1. Grower, manager and bookkeeper.

2. Wholesale/Retail sales associate, plant buyer, delivery person and cashier.

3. Data entry of plant information and answer gardening questions.

Joseph C. Kirkpatrick, CPA, Piedmont, MO

Office Manager

1. Secretary, bookkeeper, payroll, A/R, A/P and tax preparation.

2. Monthly financials for a variety of businesses in the Piedmont area.

3. Word processor, ordered office supplies and inventory, and maintained the office area.

01/1995-06/2003

03/1989-01/1995

Education

Univ. of MO – Extension Office, Jackson, MO

1997

Master Gardener Program

St. Louis Community College, St. Louis, MO

Florissant Valley/Meramec

Drafting - No degree

Rosary High School, St. Louis, MO

General Art – HS Diploma

1979 – 1981

1973-1977

References Furnished Upon Request

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