Resume

Manager Customer Service

Location:

Auburndale, FL, 33823

Posted:

January 31, 2013

Contact this candidate

Resume:

HeatherHendley

423-***-**** Cell

863-***-**** Home

abn66n@r.postjobfree.com

OBJECTIVE

To secure a career with a company that appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

SUMARRY OF EXPERIENCE

10 years scheduling experience

9 years dispatch experience

15 years Customer Service experience

5 years of office supervisory experience

5 years Fleet Manager Experience

7 years service writer experience

Skilled in developing successful office procedures

Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously

CAREER HISTORYDispatcher, Cook Mechanical Services 2011-2012

Dispatch for 20 Technicians

Issue PO's

Balance employee timesheets

Transmit messages and ensure accurate receipt and understanding.

Receive telephone calls from the public and follow through by relaying information to appropriate persons for action.

Log information relating to calls received over the telephone

File data and perform other routine clerical tasks.

Answer telephone calls for paging and perform paging functions.

Maintain status board showing current activity of all mobile units.

Fleet & Dispatch Supervisor, Xtreme Recovery& Motorsports/B&B Towing 2004-2011

Dispatch for 19 trucks

Scheduling of all fleet service, travel, transport pick up & deliveries

Advised customers on delivery times and cost

Interviewing and training of all new employee

DOT Compliance Officer for Company

Manage operation and maintain appropriate quantities of business supplies and maintain cost records and supply

sources for all business supplies

Perform administrative tasks such as distributing the mail, scheduling meetings and typing letters and documents

Developed manual for all business office procedures, resulting in standardized operations

Schedule daily appointments, handle phone communication, greet customers, collect payments and post accurate record of charges and receipts into computer

Performed business office duties, such as payroll, accounts payable and accounts receivable, and balanced all accounts monthly

Compiled all business estimates and handled dealer requests

Scheduled daily appointments and handled phone communication

Collected and posted payments

Massage Therapist/Chiropractic Assistant, Olde Naples Chiropractic, Naples, FL (2004-2005)

Designed specific sessions based on client's individual needs.

Maintained inventory of all products necessary to perform treatments.

Maintained professionalism and cleanliness of therapy rooms and common areas.

Assessed the needs of each customer individually and selected the appropriate treatment.

Observed client reaction to massage and modifies as necessary.

Maintained complete knowledge of and comply with all departmental policies, procedures, and standards.

Demonstrated a pleasant and enthusiastic demeanor at all times.

Responsible for writing case history details of patients and carry out physical examinations and take X-rays.

Helped to provide services that help to improve relieve pain, improve mobility and prevent physical disabilities.

Responsible other duties such as exercising, massage electrical stimulation,

hot and cold packs, paraffin baths, ultrasound and traction

Interpeting and review of Dr. Notes and evaluations

Scheduled daily appointments and handled phone communication

Medical Record Filing/Auditing

Insurance VerificationPBX Operator/CSR, Aurora Health Care Kenosha, WI (2002-2003)

Responsible for answering and distributing of 100 or more incoming calls via the Meridian PBX Console.

Patient complaints are also handled.

Used judgment in dealing with the patient information.

Responsible for scheduling for 6 Dr.’s and 3 departments

Also responsible for performing clerical duties such as proofreading, word processing, mail sorting etc.

Insurance verification

Collecting copays

Medical Record Filing/Auditing

Data Entry

Massage Therapist/Chiropractic Assistant, Racine Chiropractic,Racine,Wi [2000-2002}