Exavier L.Wright

**** **** ******

Richmond, Va. 23224

Cell: 804-***-****

abn657@r.postjobfree.com

OBJECTIVE: Seeking a position in Customer Service related operations

utilizing my customer service skills and excellent communications with an

opportunity that will provide challenge, growth and the potential for

advancement.

WORK EXPERIENCE:

CONQUEST COMMUNICATIONS GROUP 2011 2012

(RANDSTAD STAFFING)

10921 C W BROAD ST. RICHMOND, VA 23060

(Communication s Agent)

Interact by phone to collect information and maintain records

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Responsible for accurate code termination of outbound calls

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Responsible for handling inbound inquiries/and resolving customer complaints

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Compute responses based on telephonic interactions, orders and accounts

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Route calls to appropriate responders

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Data Entry of statistical information

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CAPITAL REMODELING 2010 2011

1316 WEST MAIN ST. RICHMOND, VA 23220

(Marketing Representative)

Interact by phone with outside parties to solicit orders for goods and services

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Responsible for telemarketing sale calls

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Scheduled appointments for exterior home renovations

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Deliver prepared sales scripts to persuade potential customers

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Describe products and services and obtain possible sales leads

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Door to door canvassing

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UNITED PARCEL SERVICE 2008 PRESENT

9601 COACH RD. CHESTER, VA 23237

(Loader/Driver helper)

Responsible for the safe handling and loading of customer merchandise

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Tracking customer packages

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Inventory audits

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Held presentations on Safe Work Method Observation to fellow employees

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THE ORIGINAL MATRESS FACTORY 2007 2008

8401 MIDLOTHIAN TURNPIKE RICHMOND, VA 23225

(Delivery/Warehouse Personnel)

Responsible for Mattress delivery and the safe handling of customer merchandise

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Shipping and Receiving

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Tracking customer orders

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Trained new hires

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HAYNES FURNITURE CO.

HULL ST.RICHMOND, VA 23225

(Merchandise Expeditor)

Responsible for the delivery and safe handling of customer merchandise

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Merchandise inventory control

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Switchboard operator

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EDUCATION

1999 2002 GEORGE WYTHE HIGH SCHOOL

4314 CRUTHFIELD ST. RICHMOND VA, 23225

(2)Years (F.B.L.A.) FUTURE BUSSINESS LEADERS OF AMERICA

(4)Years (J.R.O.T.C) MILITARY TRAINING

2008 2009 J. SARGENT REYNOLDS COMMUNITY COLLEGE

BUSSINESS ADMINISTRATION COURSES

OFFICE EXPERIENCE:

Microsoft Word, Works, Excel, PowerPoint, and Outlook

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Ability to type 20 25 wpm

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Ability to manage incoming calls on a multi line telephone system

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Efficient in all office equipment such as copier, fax, scanner, and printer

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PERSONAL EXPERIENCE:

Proficient in relevant computer applications

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Good Interpersonal/ Communicational Skills

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Vast Knowledge of Customer Service Principles and Practices

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Industrial and Warehouse Supply

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Motivated hard worker/Able to work well with peers and all levels of management

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Capable of meeting deadlines without sacrificing quality of production

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SKILLS

Excellent customer service skills

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1 2 yrs Experience in call center environment

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Knowledge of call center technology

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Ability to prioritize and remain focus

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Skilled at working well under pressure

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Attention to detail

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Contact this candidate