Technical Analyst - Senior Desktop Support - IT Manager

iAN smith

**** *. ****** *******, ** ***** 847-***-****

abn61b@r.postjobfree.com

Please contact me for more in-depth information and references

Skills Profile

Have a wide range of IT skills from network design to web

development

Experienced public speaker

Experienced with customer relations from traditional service

industry to consulting clients

Experienced trainer and communicator

Ability to organize and focus diverse talents to reach

objectives

Experience

Owner/Operator of BespokeTC Inc. Feb. 2010 - to

present

Chicago, IL

Provide support to businesses- desktops, small networks, smart

phones

Bash and PHP scripting plus website management

Administer Linux servers- Apache, Postfix, Asterisk, Users

Manage networking devices and services- Cisco, VPNs, Network

monitoring software

Administer Windows servers and Virtual Machines

Provide support for various business related software

Manager of IT Radisson BLU Aqua Hotel May 2012 - Oct.

(Consultant) 2012

Chicago, IL

Provide IT and technical support to hotel staff and guests

Train staff on use of applications

Manage vendor technologies- software roll-outs, testing-

develop future upgrade and implementation plans

Provide support to Aqua Residential Amenity areas- media rooms,

business center, Spa and Fitness AV.

Manage corporate IT support staff- infrastructure, help desk,

project managers.

Senior Technical Analyst, National Feb. 2002 - Feb.

Association of REALTORS 2010

Chicago, IL

Managed team and filled role of producer for REALTOR

Confidential video project

Developed and ran various CRT projects- Messenger (Asterisk

PBX), Map server, SOS (website)

Support software development projects

Administer Linux servers for various Projects

Train new employees- convention duties, NAR culture, CRT

specific duties

Create and present speaking and training sessions

Present to industry groups ranging in size from 30 to 500

people

Network Engineer/Network Consultant June 2000 -

ProAlliance Corporation May2002

Rosemont, IL

Provided internal network support, purchasing, and desktop

support for ProAlliance Corp.

Designed, administered networks and components, and managed

customer relations for

Veterinary Specialty Center, Buffalo Grove, IL

Indilab, Franklin Park, IL and Santa Rosa, CA

Hotel Sofitel, Rosemont, IL

Evanston Community Foundation, Evanston, IL

USA Home Mortgage Company

education and certifications

MCSE - Microsoft Certified Systems Engineer - MCP+Internet -

Microsoft Certified Professional

Southern Illinois University

Training- A+, Linux Professional Institute, MCSE, various

proprietary software training

Contact this candidate