Resume/CV Summary and Cover Letter

To Whom It May Concern,

I am writing this letter to show my interest in the vacant position with your company.

Along with a Master’s Degree in Information Technology from University of Maryland

University College and 12 years of extensive experience in the field of IT – particularly in

Computer Networks and OS Administration, I am confident in my ability to become the most

expert member of your company.

I have 12+ years of solid experience in Information Technology as Senior Network/System

Administrator, Network, System, Software Implementation and Training, Managing IT

function on a day-to-day operational basis, Team Lead. I am professionally qualified with

Certifications from Cisco - CCNA and Certifications from Microsoft -MCSE, A+ and Legato

Networker Backup Administration. My resume is attached herewith for your kind reference.

It will be my pleasure to meet you in an interview in order to discuss my qualifications and

experience in detail. I will call you next week to find the possibility of a personal meeting. In

the meantime I can be reached at 516-***-**** or abn60o@r.postjobfree.com Thank you for your

time and consideration.

Scott Miller

Advanced Technical Skills Summary

. Operating systems: Windows XP, 7, 8 /Linux Red Hat, Fedora

. Software: MS Office, MS Project, VMware

. Market data: Bloomberg, Reuters, Datastream

. Remote Control: SMS,Terminal Server, Citrix,

. Email: Exchange, POP3

. Backups: Legato. Ghost

. Server: Windows NT 4.0, server 2000, server 2003, server 2008

. Hardware: Dell, Toshiba, IBM. Xerox, HP. Solaris sun Server

. Training courses: Cisco certified CCNA, Microsoft certified MCSE, TCP/IP, A+

Certified. Novell NetWare

S cott Miller

1393 County Route 19

Elizaville, NY 12523

Telephone: 516-***-**** Mobile: 516-***-**** Email: abn60o@r.postjobfree.com

SUPPORT ANALYST / SYSTEM ADMINISTRATOR / HELPDESK

Possessing a broad range of operational and IT support skills and some significant achievemen ts within

Customer Services / Technical Support. Experience covers having the sole responsibility of supporting all South

Korean based Network Systems for companywide operations at a major national teaching company in Korea.

AREAS OF EXPERTISE

. . .

. . .

Customer service administration Operational management Exceeding targets

. . .

Technical support Remote administration Trouble shooting

. . .

Project management Customer focus Change management

. .

Problem solving Team training / development Technical Security

Identifying customer needs Team leadership

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

INDEPENDENT TECHNICIAN 2012- Present

Smart Tech - New York

.

. Responsible for hardware and software issues on Windows desktop platforms. XP and Windows 7

. Support Office 2000 – 2010, business critical applications and in-house software.

. Trouble shoot network issues and connectivity issues.

. Responsible for timely completion of hard ware repair, installations and software configuration.

. Delivered all significant results within deadlines. Working continually and effectively to keep to schedule.

. Completely rebuilding PC and Dell Laptops to meet Dell warranty expectations.

Responsible for retrieving and maintaining Hardware inventories which included desktop equipment, laptops

. and software.

. Documented procedures followed by all global support teams.

Software and hardware inventory control.

SENIOR DESKTOP SUPPORT (KOREA) 2009 - 2012

YBM - South Korea

. Providing excellent day-to-day support of a desktop environment, 400 users and 300 desktops, predominantly

. based in Korea. Supported over 300 users within the teaching and administration department.

Microsoft Administration, created new users, restored profiles and data, Provided support for cloud services.

. Installed and configured new software packages for staff use . Responsible for updates and backup of data.

Supported Teachers and students with any hardware failures and software issues which included file server

. failure and file server access issues on Windows 2000 server.

Identified computer-training needs in liaison with the appropriate training staff. Mentor to new support

. staff, trained existing staff on new quality procedures.

. Wrote / documented quality procedures.

Supported Apple Macintosh users as well.

COORDINATION MANAGER 2006 - 2009

KEYWORD EXPRESS INC, New Jersey

. Responsible for the coordination of day to day operations with scheduling and managing on site employees,

. training them to correspond with US military in Personnel

Took care of administrative work, keeping accurate records and calculating costs Facilitating transactions

. between the US military and a Korean Company.

Provided administrative support, for various Executive GMs and other Senior Managers and personally trained

. them in English, one on one.

Responsible for maintaining ongoing client relations between my Korean supervisor and clients our company

. serviced, clarifying any misunderstandings.

Was responsible for maintaining and managing strict military guideline requirements with the US military on

. site central command unit for US soldiers.

I kept operations running smoothly on a daily, weekly and, monthly Schedule relating to the coordination of

. client and employee resources required for a particular onsite service implementation.

Traveled to and managed onsite jobs as well as maintained relation with military service coordina tors based

offsite.

COMPUTER SYSTEMS ADMINISTRATOR/SALES ENGINEER 2000 - 2006

XO Communications, New Jersey

Administered and responsible for remote Web servers and shared web servers located in a data

center.

CGI, ASP, and Perl Script troubleshooting on customer web sites for B2B applications.

I was also a Backup Admin and responsible for backup and restoring 300 client servers using EMC

. Networker.

Responsible for remote and onsite Backup/ recovery services of over 30 terabytes of Data for th e

entire company.

Responsible for client Tours of Data center for Sales Team to explain to potential clients

complexities of the UPS units as well as the backup functionally of the data center as a whole.

Creation of user and password information in a windows XP environment and ongoing user support

troubleshooting for company applications.

Maintained and managed the security environment for various levels of management access to the

network.

Responsible for recommending and designing network infrastructures to clients as well as

appropriate web applications and services for B2B applications. This included national disaster

recovery implementation for business specific internet operations.

I recommended Corporate Mail solutions with Microsoft Exchange server, Designed networks which

included firewall security, antivirus as well as global network security infrastructures with the use

of Cisco router and switch configurations.

Evaluate requirements for all product offerings identified by Product Mgmt. team as requiring Web

Applications/Service or enhancements.

Trained East coast area sales employees, which consisted of 10 representatives responsible for 12%

of total sales volume for the company

Managed day to day tasks updating database information of clien ts, evaluating sales rep client

relations and their performance of follow-up with clients

Responsible for maintaining continuing client relations with responsibility to possibly upgrade more

additional services to increase sales volume in some cases to mor e advanced technical solutions

Also the point person of contact for field sales reps on a national level which included video

conferencing as well as telephone conferencing with perspective clients looking for connectivity

solution for their specific business application(s).

Contacting sales teams in technical aspects for client specific configuration recommendations. Such

as Remote Exchange sever, Firewall configuration and remote web server security and

implementation.

EDUCATIONAL BACKGROUND

Bachelor of Political science and foreign affairs, Rutgers University, N.J.

.

. Graduated with a 3.8 GPA and Summa Cum Laude with honors.

Also studied abroad in S. Korea, Yonsei University for 2 Years and can understand at

.

the beginner intermediate level.

Significant classes in diplomatic intelligence and public relations.

Master of Science in information technology and information assurance, University of Maryland

University College.

. Collaborated on a group project using Microsoft Project to establish ti me for

.

completion.

. implemented solutions to secure information using various IDS and HIDS platforms.

Configured Snort and analyzed TCP/ IP packets to determine and detect intrusion on a

.

LAN/ WAN network.

Practiced both offensive and defensive methods to compromise various DB platforms,

Servers and application vulnerabilities.

Computer Career Centre, Long Island N.Y.

Completed IT Training in Microsoft and Cisco Systems configuration and maintenance.

.

. Cisco Certified Network Associate (CCNA).

. Microsoft Certified Systems Engineer (MCSE)

. A+ certified for Systems configuration and maintenance of hardware.

Certified Legato Backup and Disaster recovery specialist

Contact this candidate