Customer Service Office

Kacie A. Damon

**** ****** ***** ******, ** ***** 406-***-**** **********@*******.***

Core Qualifications:

•

• MS Office proficient • Strategic planning

• Strong Communication skills, both • Customer service and client relationship

verbal and written management

• Skillful with document drafting • Trust worthy with handling and

• Experience working in a team depositing cash

• Achieve professional and personal

environment and independently

• Supportive of positive office goals.

• Advanced computer science knowledge

relationships and networking

Education:

Walla Walla Community College, Walla Walla, WA (Associate of Arts Degree, 2011)

Helena College (UM), Helena, MT (General Studies)

University of Alaska, Fairbanks, AK (Psychology)

Helena High School, Helena, MT (HS Diploma, 2004)

Work Experience:

Christ the King Lutheran Church/King’s Kids Preschool, Milton-Freewater, OR (2/2012- 10/2012)

Secretary.Excellent ability to use a variety of word processing equipment and software applications like

Shepherd staff and MS office including: Word, Publisher, Access, Excel, Out Look and Power Point.

Proven ability to record dictation for letters, reports and other correspondence and translate notes into

finished copy. Demonstrated ability to set up and maintain computer applications as well as troubleshoot

electronic errors that can occur with office computer, fax, printer/copier and scanner. Perform secretarial

duties under light supervision, including basic correspondence, filing, and data input for record keeping.

Scheduled appointments,answer telephones, give information to callers, and take notes, route calls to

appropriate person, place outgoing calls, along with reading and route incoming mail and e-mail. Greet

visitors; ascertain nature of business, and direct visitors to appropriate department. May arrange travel

schedule and reservations. Strong organization skills, along withthe ability to pay attention to detail.

Succeed daily, weekly and monthly deadlines demands; including Newsletter, website updates and

bulletins. Managed both the church and preschool’s website, (www.lutheransontheloose.org)

Curves for Women, Milton-Freewater, OR; Helena, MT (10/2012 - 8/2012; 11/2006 - /2008)

Circuit Coach. Knowledge and training on all specialized workout equipment. Help with individual

nutrition, supplement and fitness goals. Establish member goals and needs. Process new members into the

system; also follow up on existing members to show progress. Know all aspects of opening and closing

duties. Schedule and manage appointments through an electronic system. Provide sincere customer

service.Maintain utmost respect and confidentiality on all members. Productively interact with members

while forging solid relationships with members to produce repeat and referral business. Skillfully present

sales of memberships. Posses strong commitment to team environment dynamics with the ability to

contribute expertise and follow leadership direction at appropriate times. Understand all aspects of

opening and closing duties.

Walla Walla Community College, Walla Walla, WA (9/2010 – 6/2011)

TRiO/Student Support Services (Work study). Assist in standard office duties including daily routine

correspondence, paper work; manage student accounts both hard copy as well as electronic, record

keeping, office management, responsible for information systems. Support strong communication

between other staff, advisors, and visitors both on the phone and in person. Set appointments using an

electronic schedule. Capability to meet standards and work under pressure while achieving strict

deadlines. Ability to work with minimal supervision. Typing skills and competence with using advanced

office systems and software. Discretion and ability to recognize the need for confidentiality. Managed

advisor’s electronic calendar. Assisted with a variety of special projects.

Helena College (UM), Helena, MT (9/2008 – 9/2010)

Deans Office (Work study and Temp work). In charge of Parking Enforcement. Strong knowledge of

parking polices and procedures. Exceeded established department productivity goals through an Access

based program that I designed. Development of this system increasedproductivity in parking enforcement

objectives as wells as maintained all deadlines. Standard office duties; answering and transferring phone

calls, taking messages, knowledge of fax and copy machines, type letters, filing and data entry. Manage

the Dean/CEO’s electronic calendar when needed. Uphold policy when working with confidential

material.

Center Stage, Helena, MT (11/2006 – 5/2007; 9/2003 – 6/2004)

Clerk. Possess strong communication, customer service and organizational skills which increased

customer satisfaction and improved ability to obtain requested movies. Checking movies in and out in a

well-timed approach. Follow both written and verbal instructions. Strong knowledge of money

transactions.Created relationships with frequent and new customers while greeting them with a

welcoming attitude.Obtained the “Customers Come First” policy while resolving customer difficulties in

an expedient and tactful manner.

Mary Kay Inc, Fairbanks, Alaska (8/2005 – 11/2007)

Independent Beauty Consultant.Strong comprehension of beauty products, cosmetic lines and history of

the company.Passionate about customer service.Arranged skin care and glamour classes for new clients,

while maintaining existing client demands. Introduced and launched successful new and trendy products.

Highly effective leadership, communication, motivational and inspirational skills. Ordering and on time

delivery of products. Maintain financial records in accordance to company policies. Exceed established

unit productivity goals and preserve a high quality of standards as a representative of Mary Kay Inc.

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