Customer Service Representative

KENNETH BRYANT

**** ****** ***** ****

Brown Summit, NC 27214

336-***-**** - ***********@*******.***

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Objective: Seeking an Accounting position in Payroll.

Skills Profile

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• Proficient PC Skills: Windows Operating System, MS Word, Excel, and Keyboarding

• Mastered Marketing Research procedures.

• Knowledgeable in Accounting functions and successfully trained for Payroll to include:

-Electronic Data Entry/10-Key Assessments -Microsoft Essentials Excel.

Education & Training

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Completed QuickJobs Intense 3 month course in Payroll Accounting, 2005

Guilford Technical Community College, Jamestown, NC

North Carolina A&T State University, Greensboro, NC

BACHELOR OF SCIENCE DEGREE IN MARKETING

• Dean’s List Student

• Member of NCA&T American Marketing Association

Professional Experience

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Assistant Financial Secretary, Wadsworth Congregational Church, Whitsett, NC 1999-

present

As a Volunteer for the past 10+ years, developed an interest in Finances, pursued additional training

and knowledge.

• Responsible for balancing checking account with disbursements, expenditures and revenue.

• Authorized to write and sign checks.

• Accountable to maintain records of income and expenses for all church activities.

Customer Service Representative, INFONXX, McLeansville, NC (4/2001-3/2002), (5/2005

-7/2011)

• Answered incoming calls from cellular phone customers, providing information requested.

• Conversed and consulted with callers who inquired about residential and business listings,

scheduled show-times for a variety of Movies, best restaurants and other needs as well.

• Provided street addresses to locations across the United States, Canada, and the United States

possessions.

Member Services Representative, United Healthcare, Greensboro, NC 3/2002

-12/2003

• Answered telephone conversing with members to assess their immediate need.

• Provided information on insurance, claims appeals, notifications, and enrollment issues.

• Updated information for prescription eligibility and insurance/school status for members.

Member Services Representative, MAMSI Health Plans, Greensboro, NC 9/1999-

2/2000

• Produced ‘ECOM reports on claims paid incorrectly and recoupment.

• Extensive customer service and answering complicated questions for members.

Data Entry Clerk, Deluxe Financial Services, Greensboro, NC 1/1998

-9/1999

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