Customer Service Maintenance

Jillian Gibbs

**** **** *** **. . **** Island, IL 61201 . 563-***-****

**************@*********.***

Education

Bachelor of Arts August

2012

Augustana College- Rock Island, IL

Major: Biology

GPA: 3.45/4.0

Experience

Primate Intern

September 2012-December 2012

Chicago Zoological Society- Brookfield, IL

. Maintained cleanliness of primate enclosures and exhibits

. Prepared and administered primate diets daily

. Observed primate training sessions

. Administered primate medications under zookeeper supervision

. Administered primate enrichment daily

. Observed male gorilla activity and reported findings to colleagues

. Interacted with zoo guests on a daily basis

Zookeeping Intern June 2012-

August 2012

Niabi Zoo- Coal Valley, IL

. Prepared diets for giraffes and aviary animals on a daily basis

. Maintained animal enclosures daily

. Observed zookeepers during animal training and enrichment

sessions

Student Worker-Concessions, Field Maintenance, and Office Assistant

August 2010-August 2012

Augustana College-Rock Island, IL

. Provided excellent customer service and quality food products

. Solved critical problems in a timely manner

. Coordinated e-mail correspondents

. Organized recruitment information

Maintenance Worker May 2011-

August 2011

Quad City International Airport- Moline, IL

. Worked as part of a team to maintain grounds

. Initiated alternative strategies to perform tasks in a more efficient

manner

Server October

2008-November 2009

Arby's Restaurant-Davenport, IA

. Received employee of the month for outstanding teamwork and customer

service

. Ensured customer satisfaction of service and products

. Encouraged a positive atmosphere for both employees and customers

. Maintained cleanliness of the restaurant

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