Information Technology Specialist

Ronald G. Fowler

*** *. *** **

Columbia, MO ****1

Day 573-***-**** Mobile 215-***-****

Email:

*************@*****.***

Summary of Skills and Experience

Senior level PC Technician with experience in computer hardware diagnosis &

repair, active directory administration, remote access support &

troubleshooting, BlackBerry support, network connectivity, TCP/IP, VPN,

Windows XP, Microsoft Outlook 2003 & Microsoft Office products.

Relevant Consulting Experience

. Field Service: Banking ATM Repair, POS Installation, Printer

Servicing, WAN/LAN Hardware upgrading.

. Disaster Recovery experience: MVS, JES, Sun, Solaris, and PC

Desktops backed by SunGard systems.

. Scripting Exp: NetInstall 5.5, WinInstall, Ghost, and Wise installer

scripting abilities.

. Desktop Migrations: Windows 95, 98, ME, NT, 2000, XP, 2003, Windows

7, Mac OS/X.

. Email Rollouts: Exchange, GroupWise, Outlook & Lotus Notes 10 yrs

exp.

. Virus Disposal: Team Leader (2003) for Unisys, Computer Merchants,

Wachovia Bank.

. WIFI: 802xx Wireless Installation & Systems Security training with

Mayors Office & School District.

. Certification & Goals: CompTIA A+, Dell DCSE. Working toward a

CISSP, LPI & Blackberry certifications.

. Deployment Projects: DOD SANS Farm, Philadelphia Data Center,

Philadelphia School District, SAP/R3, JCALS, NMCI.

. Telecommunications: IPhone, Blackberry, BES server, Palm, Windows

Smartphone deployments.

With companies such as:

Dept of Defense, NMCI, Qualxserve, EDS, Techniki Informatica, Naval Support

Agency, NSA, ATF, Computer Science Corp, IBM, SmithKline/Beecham, TIAA-

CREF, Shell Oil, Westchester Medical Center, Duron Paints, Texaco, Towers &

Perrin, Rohm & Haas, FMC, Chilton Publishing, Independent Blue Cross( IBC),

IMS America, UNISYS, PNC Bank, Philadelphia Children's Hospital, Boehringer

Ingelheimer, Computer Merchants, Computer Merchants, NCR/FirstLine

Solutions, PNC Banks, Wachovia SEC. GlaxoSmithKline, Mayors Office of

Information Services, School District of Phila, Xerox, Lexmark, Imagistics

Copiers.

Job History

Wells Fargo - Corestaff Technology Group, Billings, MT

07/2012 - 09/2012

Desktop Refresh Technician

Unpack new equipment, collect serial numbers and dispose of all

trash. Login into existing computers and verify

PointSec encryption. Replacement of rebuilt or reimaged Win7 and

installment of all new bank teller equipment.

Installment of new Addmasters, Penni, Veriphone and Signature pads

and Monitors. Inventory of old equipment,

Printers and peripherals to be shipped.

Start Corporation - Primecast & Connexions Technologies, Rock Hill,

SC 10/2010 - 5/2012

Tech Support Rep I & II

Responsible for providing Tier I & II support for Android, IPhone,

Ipads, Blackberry, VOIP and Satellite services.

Resolve customer questions and problems via telephone support and

Enlighten helpdesk system.

Perform network troubleshooting in MFH3 satellite environment.

Leave of Absence

2009 -

2010

Full-time caregiver during family member's illness. Provided round-the-

clock care for seriously ill family members, including medication

management, assistance with activities of daily living, coordinating in-

home therapies and services, and therapeutic recreation.

SAP Americas, Newtown Square, Pa

Blackberry Technical Specialist

2007- 2008

Administrate blackberry enterprise servers. Provide level 2+ support,

including provision, maintain, administer, troubleshooting and resolution

of reported incidents and other requests for all cell phones, air cards and

blackberry devices. Liaison with service providers including AT&T,

Verizon, Sprint, T-Mobile. Administration activities include ordering,

tracking and deployment of mobile devices resulting from end-user requests.

Handle day-to-day BES and blackberry related technical problem.

Xerox Services/ Paladin Inc. Consulting, Philadelphia, Pa

Customer Service Engineer (CSE)

2006 - 2007

Utilized the latest techniques in computer based training, diagnostics and

expert troubleshooting. Intelligent documentation provided the latest

service procedures. An automated paging system alerts Customer Service

Engineer's (CSE) within minutes of the call being placed

School District of Philadelphia/ Strategic Staffing Solutions,

Philadelphia, Pa

XP Migration / Support Specialist

2005 - 2006

. Data migration and deployment of windows xp, os x, outlook 2003, and

sun one calendar. Integration of palm & blackberry devices. Assigned

to build rack servers and configure Microsoft server 2003 on blade

servers from gateway, hp, and apple. Utilized active directory to

setup domains, print servers and policy servers.

. Utilized Cisco products, including routers, switches and ip telephony.

Administrative tasks in SQL server 2000 & exchange server 2003.

Create/maintain end-user accounts in active directory. Tracked and

resolved remedy help desk tickets requirement for older windows 2000,

Mac os 9, 8, 7 systems.

GlaxoSmithKline/ Summit Technologies, Philadelphia, Pa

XP Migration /Desktop Support Technician,

2004 - 2005

Provides desktop computer support for staff in the Glaxo SmithKline

computing environment. Migrated users from Windows NT & Outlook to Windows

XP & Lotus Notes.

NMCI Project Philadelphia, PA

SANS Deployment Specialist / Quality Assurance Technician,

2001- 2003

Dell certified dcse with staging, quality assurance, deployment,

orientation exp. Utilizing dmr, Sql query scripts, Vb scripting, desktop

DNA, WinInstall. Conversions from GroupWise /cc-mail/ Microsoft exchange to

lotus domino. Testing of all installed applications

City of Philadelphia -Mayor's Office of Community Services, Philadelphia,

PA

PC Technician/ Technical Trainer/Systems Analyst

1983 - 2001

. Conceptualized, designed, and developed the city's first GIS vehicle

tracking system. Provided total system/product solutions for

enterprise-wide information technology and engineering/manufacturing

processes. Supported PeopleSoft (hrms/payroll, automated requisition,

financials and supply chain), web site and reporting.

. Developed web-based system for city-wide services data integration and

communications. Translated customer and organizational objectives and

critical success factors into actionable business, organization, and

technology strategies. Created information technology plans based on

the need of the clients organization, strategic direction, technology

context, and business.

Education & Certifications

ABI Institute, Philadelphia, PA

Certification, Accounting & Administrative Assistant

1982

Community College of Philadelphia, Philadelphia, PA

Certification, AutoCAD 12.1/ Desktop Publishing

1985

Unisys Corporation, Blue Bell, PA

A+ Certification

1996

Navy Marine Corps Intranet Project

2001-2003

Certification, Dell Certified DCSE (SANS, PDA, Laptop, Desktop) Blackbox,

Compliance, Rational, Tester)

NCR, Philadelphia, PA

ATM Field Service Technician

2003-2004

School District of Phila. Phila, PA

A+ Printer Certified (Lexmark, Imagistics, HP, and Xerox Printing Systems)

2005

Xerox Field Service Training Center, Philadelphia, Pa

Certified in 50xx series copiers & various Printers

2006- 2007

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