Steven K Russom

**** ****** ** **** #****

Humble, Tx 77346

Cell: 832-***-****

abn5qd@r.postjobfree.com

Education:

. Oklahoma Wesleyan University Online: Bartlesville, OK; Business

Management and Ethics; Education

. University of Phoenix Online: Houston, Texas; Business Management;

Education

. Rhema Bible Training Center; Tulsa, OK

. North Harris County Junior College: Houston, Texas; Business

Management

. San Jacinto Junior College North: Houston, Texas; Business Management

. Channelview High School: Channelview, Texas; High School Diploma

Employment:

Aon Hewitt

Bank of America Call Center

Customer Service Representative

March 2011 to June 2012

. respond to customer inquiries relating to Human Resource, Payroll

transactions, problem resolution, Navigational Web support and Web

Chat Support.

Huffman ISD

Substitute Teacher (grades PreK-12)

May 2008 - June 2008

Special Services Long-Term Aide

August 2008 - June 2009

Special Education Paraprofessional/Co-teacher (Grades 2nd - 5th)

August 2009 - October 2010

. provide continuity for students with special needs and assist them in

expanding their academic and social skills.

. educate students by providing intensive review of newly introduced

information.

. use effective classroom teaching and management skills including life

skills instruction and behavior shaping activities (in class and in

home).

. collect data and provide written progress reports of class/student

behavior

. collect data and provide written progress report of objectives/goals

reached.

The Village Learning and Achievement Center

Supported Home Living Staff

February 2009 - May 2009

. support the inclusion of children and adults with disabilities in our

community

. help individuals with disabilities reach their maximum potential for

independent living

. promote healthy and well-rounded lifestyles through in-home

social/life-skills training and job coaching

. help disabled individuals build life and social skills that ultimately

lead to improved quality of life, enhanced self-esteem, independence,

confidence and inclusion

. help individuals rise above the physical and emotional challenges that

are often associated with a disability

Berlitz International (BVC Japan)

Online English Instructor

June 2008 - October 2008

. promote the English language and culture

. help assigned students communicate in English using the famous Berlitz

method

. teach specialized subjects (business management/teleconference)

. one-on-one and group online instruction

Chase Bank

Telephone Sales Banker II

August 2006 - May 2008

. serve as the telephone liaison to all Chase customers

. respond to customer inquiries relating to deposits, financial

transactions, problem resolution, new account

opening, etc

. provide prompt and accurate answers, utilizing all available resources

. identify and offer new opportunities and solutions by evaluating

customers' financial needs and goals

. confident, efficient, and accurate in all duties.

. fluent in CHASE products and practices

Berlitz Language Center (Houston)

English Instructor

January 2006 - August 2006

. teach and promote the English language and American culture

. help assigned students communicate in English fluently

. one-on-one and group instruction (in home, work-place, classroom and

real-life setting)

. instruct advanced students on business language, presentations,

pronunciation (accent reduction),

technical writing, business writing and email skills

Housing Authority of the City of Houston

Account Services Specialist

February 2004 - October 2005

. collect income information and calculate rental subsidies

. perform group or individual information briefings and/or interviews

. coordinate billing arrangements between housing authorities and

property owners

. field/return incoming calls from landlords, clients and general public

(50-100 calls per day)

Texas Department of Human Services (State of Texas)

Texas Works Advisor II

January 2001 - February 2004

. obtain, verify and calculate income and resources to determine client

financial eligibility

. interview clients to gather information to determine eligibility for

State benefits (in office, home and

phone)

. communicate with others (internally/externally), answer inquiries,

address issues, resolve problems/complaints (50-100 calls received

daily)

. respond to client calls using AT&T Foreign Language line and TDD

City of Yuma Police Department (Arizona)

9-1-1 Dispatcher

June 2000 - November 2000

. Receive emergency and non-emergency phone calls from the general

public

. Assist police officers with research through radio and phone

inquiries/requests

. Dispatch police officers over radio throughout city to emergency

response requests

Sam's Club

Benefits Coordinator (Marketing/Sales)

November 1999 - June 2000

. Marketing Sam's Club memberships/products

. In club, telephone and field sales

. Community involvement coordinator

Metris Companies (Credit Card Bank)

Collector

February 1998 - August 1999

. 30/60 day outbound collections (auto-dialer)

. Inbound collections

. Inbound Customer Service support

Sarasota County Sheriff's Office

Assistant Booking Shift Supervisor

February 1997 - January 1998

. Oversee intake/processing/release of inmates

. Oversee data entry and filing of all arrest/booking records

. Scheduling/training of five employees

. Field inbound calls from general public regarding inmates

. Perform witness/victim notification of inmate release

Sam's Club

Membership/Marketing Supervisor

November 1987 - March 1996

. Scheduling of two departments with 25-30 average employees

. Oversee product sales and marketing

. Planning/implementing new membership and product marketing

techniques/strategies

. Oversee telemarketing/outside sales department training/goal follow-

up/evaluations

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