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Customer Service Manager

Location:
Jacksonville, NC, 28546
Salary:
45000.00
Posted:
January 29, 2013

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Resume:

Julie Cheeks

*** ******* ****, ************, ** *8546

910-***-****

abn5p3@r.postjobfree.com

Areas of Specialty

Depression

• Substance Abuse

• ADHD

Education

Master of Psychology

University of Phoenix, Phoenix Arizona

January, 2010 - Oct, 2011

Bachelor of Science in Psychological Studies

(Minor: Education)

Crichton College, Memphis, Tennessee

August, 2003 - May, 2007

Experience

Psychiatric Evaluator, Jacksonville, North Carolina

August, 2012 - Present

Coastal Carolina Neuropsychiatric Center

• Conduct bio- psychosocial assessments of intake and evaluation to include ages 3- 80.

• Provide crisis intervention and one on one counseling.

• Provide basic case management for new clients by setting up appointments with doctors and nurse practitioners for medication management, psychological testing and make referrals to therapy.

• Assist doctors with treatment options for all DSM diagnosis.

• Address and provide case management for medical, behavioral and psychosocial problems.

• Collaborated with doctors and discussed treatment options based on medical and psychological diagnoses.

• Conducted, evaluations, re- evaluations and assessments.

• Administered ADHD Conner’s forms for both children and adults.

• Conducted initial evaluation and assessment for substance abuse patients looking to enter into Suboxten program.

Banking Center Service Manager, Okinawa, Japan May, 2009 – Sept 2011

Community Bank, NA, Operated by Bank of America

• Worked with military and civilian families to provide financial and education counseling.

• Referred military and civilian families to base resources.

• Communicated with base Commander to ensure active duty personnel, families and civilian counterparts received the necessary guidance on financial matters.

• Participated and organized community outreach monthly.

• Supervised six associates, while maintaining daily relationship with banking center customers and potential customers to achieve the banking goals and provide quality customer service.

• Serviced customer accounts and resolved account related issues via phone, email and postal mail.

• Planned and conducted weekly and monthly training sessions and staff development programs to ensure associates were aware of the expectations from upper management

• Oversee banking center operations and staff in absence of Banking Center Manager

• Maintained payroll records, approved and input in ADP payroll system.

• Supervise employees by assigning and distributing work, mentoring, approving and disapproving leave, completed personnel action.

• Conducted performance reviews for associates on a quarterly rotation.

• Managed and coordinated with base engineers on facilities upkeep, surrounding grounds, and equipment on a daily basis.

• Ensured compliance with fire, safety and other environmental programs.

• Reviewed resumes and conducted interviews for hiring personnel for branch location.

Retail Banker II, Memphis, Tennessee Dec. 2007- Feb., 2009

Independent Bank

Maintained working knowledge of policy, procedure and products pertaining to teller and new account opening transactions.

Developed rapport with quickly and efficiently with customers and communicated in a positive manner.

Conduct cold calling daily to meet weekly sales goals.

Maintained spreadsheets with general ledger numbers and customer follow up charts.

Created correspondence to send out to potential and current customers.

Intern, Memphis Tennessee Jan. 2007- May 2007

Fox Bridge Assisted Living Community

Assistant to the director of nursing.

Conducted interviews, suspensions and terminations.

Maintained accurate filling records.

Interacted with dementia and other brain disorder residents of the facility through completing surveys and participating with residents in group activities.

Student Worker, Memphis, Tennessee Aug. 2003- May 2007

Crichton College

Assisted the financial aid and student services office as needed.

Maintained student files and records.

Assisted with scheduling events in financial aid and student services to bring awareness of opportunities on campus.



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