Loren J Urso

** ***** ******

Hicksville, NY ****1

516-***-****

Work Experience:

Mar 01 - Nov 12 Medquist/MModal Medical Industry: HelpDesk /

Application Specialist

Duties - In keeping with HIPAA compliance

provided desktop support for over 5000

Medical Transcriptionist in the U.S &

Canada with varying technical

understanding.

- Support as necessary on a 24-7 basis to

limit system down time during internal or

external outages / Internet Connectivity

- Identify, isolate and repair computer

equipment. Perform preventative

maintenance routines

- Trouble-shoot viruses / Malware /

Spyware

- Crimped Cat5 Networking cables

- Record Issues & Resolution in Qcare or

BMC Remedy

- Unlocked users or modify password in

Active Directory to access Alteris' Cisco

VPN accounts

Software Microsoft Win 2000 / XP / W7 ; IE 6

/ 7 / 8

Office 2007/10 / 365 / Lync / LotusNotes

McAfee, Norton, Kaspersky

Cisco, VPN, Pcanywhere/LANdesk/LogMeIn,

NetSupport

Alteris, AD, TraceRT, TCPip, PING

Jan 96 - Dec 00 Bravo Supermarket Retail Industry: Owned

Supermarket & Operated Office

Prepared Book Keeping files; Weekly

Payroll

Software: MicroSoft Windows 3.1, 95, 98, ME,

Internet

MicroSoft Word, Excel, Access, PowerPoint

NetMeeting, Link Sys Network Hub

Hardware: Installed Wireless / Wired CCTV Security

System

Feb 95 - Dec 95 Olsten Staffing Staffing Industry: Help Desk

Software: Support on MicroSoft: Word, Excel,

Access; AS400

Dec 92 - Feb 95 Darby Group Co. Pharmaceutical Industry: Help

Desk

Duties Interact with users to help them in

areas such as:

Software: MicroSoft: Word, Excel, Access, Mail

Hardware: AST PCs, HP Printers

Backups on all local servers

Aug 90 -Dec 92 Willis Corroon Insurance Industry:

Operations Manager

Jan 88 - Aug 90 Lead Operator

Sep 84 - Jan 88 Computer Operator

Duties: Maintaining all Computer Hardware

Assisted in Testing & Updating Disaster

Recovery

P.C. Support & Maintenance, Software

Updates

Participated in Systems conv. from IBM 34

to VAX

Perform Disk to Disk / Tape Backup /

Restores Performed Continuity

Checks & Tone Tracing

Built punch down block for terminal

interface

Hardware: VAX 8530 / 8550 / 6420 / 6520; IBM System

34

Logicraft

Disk drives: RA81, RA72, RA90, RA92

Tape Drives: TU81, TA81, TA90

Printers: Printronix P600,

Data Products B600

LN03, HP Laser Jet III, LA120

HSC Controllers: HSC50, HSC70, HSC90

Communications: DEC Server 100, 200

Emulex Performance 4000, DCA,

Modems: CODEX, Hayes,

Peripherals

DEC Routers; DELNIs / H4005

Software: VAX / VMS Versions up to 5.4,

DECNET, Allin1, DCL

Education:

Graduated May 2011 SUNY College at Old Westbury-

BS Computer Science

-Programmed w/ Java, HTML, C++, Cobol,

RPG, Pascal,VB,MySQL

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