Quality Assurance Manager

Golam Mustofa

** ********* **, *******, **, M*E *A52, Canada, 416-***-**** (B) / (416)-

***-****(C)

abn5hh@r.postjobfree.com

OBJECTIVE:

. Seeking a challenging position in the field of Managing Software

Quality Assurance to utilize my strong-extensive managerial,

analytical and technical background focusing on automation and

performance testing.

CERIFICATION:

. Certified Product Specialist (CPS) in TestSuite 7.0 (WinRunner &

TestDirector).

. Certified Software Test Engineer (CSTE)

SPEAKING ENGAGEMENTS:

. International Quality Assurance Conference (hosted QAI), Toronto,

Canada; September 24, 2003- "Automation Testing in Real Life"

. Toronto Association of Systems and Software Quality (TASSQ), Toronto,

Canada; May 27, 2003 - "Automation Testing in Real Life"

. Center for Testing and Quality (CTQ), CGI, Toronto, Canada; Nov 21,

2003 - "Correlation in Load Test"

PROFESSIONAL AFFILIATIONS:

. Quality Assurance Institute (QAI), Member

. Toronto Association of Systems and Software Quality (TASSQ), Member

. Twin Cities Quality Assurance Association (TCQAA), Member

SUMMARY:

. Managing and leading QA role with more 15 years of software quality

assurance and testing experiences in Banking, Ministry of Health,

Vault Management, Telecommunication, Siebel, SAP, Insurance,

Financial, eCRM, PKI, and eCommerce industries defining best

practices, processes, infrastructure, test strategy, test bed,

automation test, Performance/ Load test and methodology as well as

executing black box, regression, integration, load, system and user

acceptance test.

. Proficient in using automated test tools, like Quick Test Professional

(QTP), Selenium, WinRunner, LoadRunner, TestDirector, Quality Center,

JIRA Astra Load, Astra Quick Test, Rational Functional Tester,

Worldspace.

. Well exposed to handle complex situations and time crunch schedules,

which would create more value for the company and for the customer.

. Provide on site and on call support to clients on LoadRunner,

WinRunner, QTP, and TestDirector

. Profoundly experienced in writing all documentations.

. Extensive training and tutoring experience in SQA methodologies,

Automation Testing (WinRunner & QTP), Test Management (TestDirector),

and Performance Testing (LoadRunner).

. Strengths: Software quality process improvement practices, Software

testing practices, Software Test Automation and Performance Test

activities

. Best use of skill sets: While participating and contributing as an

engineering team member such as test prime, test lead, tester, etc,

also recognize opportunities for improvements propose recommendations

and implement approved changes. Or, be a contributing team member on

software engineering process improvement initiatives.

. Managed and implemented test automation and performance test projects

TECHNICAL SUMMARY:

Testing Tool:

ClearQuest, Mercury LoadRunner 10.0 (to do load / performance test),

WinRunner 9.5, TestDirector 9.0 (able to run all the tests accordion

to different scenarios automatically), Quick Test Professional (QTP)

11, Astra Load, Astra Quick Test5.5, E-Load, Imagix to verify and

analyze C language code.

Operating System:

WINDOWS 95/98/Me/NT, 2K, XP, Vista, Win7, Win8, Mac OS, DOS, Linux, &

Unix (Solaris), IBM Mainframe (MVS).

Language:

TSL, C, C++, Java, Java Script, VBScript, HTML, ASP, VBA (visual Basic

for Application), SQL, Python, and XML.

GUI Application:

PowerBuilder, Progress, SmallTalk, Visual Age, Visual Basic, JAVA,

ORACLE Financial, and Web.

Version Control Tools:

PerForce, CVS (Concurrent Versions System), Clear Case and Visual

Source Safe.

Application / Web Servers:

MS IIS, WebSphere and TOM Cat, Weblogic, Apache, Web Server and JBoss

DBMS:

ORACLE, SQL Server, UDB, MS-ACCESS, and Sybase.

Tools/Protocol:

Lotus Notes, Lotus SmartSuite, MS Office XP, MS Project, Citrix, PC

Anywhere, WEBEX, WIN VNC, SSH, Radius, SecureID, TOAD, CVS, Perforce,

IIS, Apachi, iPlanet, Cute FTP, FrontPage 2k, Adobe Acrobat, Outlook,

IE, Netscape, Tuxedo, servlets, WebLogic, Apache, PWS, clarify, J2EE,

and JRE.

Hardware:

IBM PCs, UNIX boxes, IBM Mainframes, and Macintosh

WORK EXPERIENCE: 1997 - Current

August 2010 - Current, TD Bank Financial Group, Toronto, Canada

Position: Automation Test Manager

Currently managing a team of 7-12 members in Canada, US, offshore,

near shore, & co-op student providing test automation solutions for TD

Bank's Online applications, like EasyWeb, WebBroker, RIB, SBIB,

InfoSite, TD Insurance, Mobile apps across Canada & USA to ensure

maximizing the ROI, efficient and effectiveness following test

automation industry & internal standard tools, frameworks,

methodologies, and practices.

Technical Environment:

QTP 11, Selenium RC / Web Driver / Web Back, JAVA, XML, MS SQL Server

2005, Quality Center 11, SharePoint, VMWare, IBM Policy Tester, Dequee

Worldspace, DeviceAnywhere, M-eux, Perfecto Mobile, Xenu's Link

Sleuth, Fiddler 2, MainFrame, Mac OS, WinXP, Win7, Win 8, iPhone,

Blackberry, Anroid, iPad

Job Responsibility:

- Build out entire OLC automation team up to 12 resources to support

seven BAT / UAT functional test teams.

- Build out Test Automation Hybrid Framework for both QTP and Selenium

integrating with / without Quality Center.

- Developed bunch in house tools like QA Dashboard, ROI, Customized

importing & exporting reports out of Quality Center, Time Reporting,

Test Automation Tracker, etc.

- Evaluate and onboard Accessibility test and mobile applications

automation test tools

- Work on supporting test automation services to multiple applications

and project simultaneously meeting the tight deadlines during the BAT

phase.

- Provide testing support for Business as usual (BAU) activities for the

entire Online Channel.

- Prepare effort estimations to support business case and project

planning

- Establish all the required process documentation templates like

Automation Effort Estimation, ROI, Test Case Tracker, Code Review,

Coding Standard & Guidelines, Reporting, etc.

- Build out a virtual Lab utilizing VMWare standalone and server

solutions.

- Perform massive scan across all the sites upto level 5 detecting

broken links and compatible against 508 Standard and WCAG 2.0 AA.

- Provide Automation solution to validate Web analytics tag utilizing

Fiddler and QTP.

- Prepare automation training materials and train recourses afterwards.

- Provide support for testing projects as it relates to test artifacts,

and testing lifecycle.

- Review requirements to design, develop and document comprehensive test

plans to identify potential test cases / test suits to be automated

and performance tested.

- Assist QA a team to build out internal standards.

- Collaborate with Technology Solution team providing insides to

establish enterprise automation solutions.

October 2008 - August 2010, US Federal Reserve Bank, Lockheed martin, G &

D, Toronto, Canada

Position: Software Automation Test Specialist

Worked on US Federal Reserve Bank, Lockheed Martin, and G & D's

Banknotes (paper, printing, etc), currency automation systems, smart

cards, and Vault Management software projects like CACHE, COMPASS,

NextGen, etc. which provide a wide range of services to the

multination's' central and consumer banks managing.

Technical Environment:

QTP 10, .NET, JAVA, XML, Oracle, MS SQL Server 2005, ClearQuest,

ClearCase, Web, Rational Functional Tester, Rational Test Manager,

DevExpress, MS DataGrid, WebLogic, WebSphere, VMWare.

Job Responsibility:

- Conducted Proof of concept for automation of regression testing and

performance test using tools QTP, WinRunner, Rational Functional

Tester, and LoadRunner

- Review requirements to design, develop and document comprehensive test

plans to indentify potential test cases / test suits to be automated

and performance tested.

- Design and implement the Framework for QTP and Test Manager.

- Develop automated tests utilizing QTP to execute and report on all

types of testing including technical and business functional

validation and application regression testing.

- Build, configure and execute automated testing and automated

regression testing.

- Setup LoadRunner Controller, Agent, Load Generator, and created

necessary scenarios.

- Worked with BA & Architect to analyze business processes, prepare test

plan, Virtual Users' workload distributions, monitoring attributes,

and test result analysis of performance test.

- Report on progress and alert the development team to emerging issues

and concerns.

- Design and implement the Framework for QTP, WinRunner, Rational

Functional Tester 7.1, and Test Manager.

- Created SQA Automation standard, process, and all the templates based

on their nature of applications.

- Designed, Developed and implemented test automation Libraries and

batch files in VBScript for Automation Testing Tools.

- Trained client's multiple team members on automation and test

management tools.

March 2008- October 2008, Ministry of Health Ontario, Toronto, Canada

Position: SQA Automation Specialist

worked on Ministry of Health Ontario's multiple projects like Common

Intake Assessment Tools (CIAT), eReferrals, Long Stay Assessment

Software (LSAS), which provide a wide range of services to clients

in the community. It manages approximately 400,000 referrals a year

and in excess of one million service orders representing tens of

millions of transactions of service each year. The Continuing Care e-

Health Council is responsible for overseeing the e-Health vision,

strategy and related initiatives to support the delivery of community

(non-acute) and home-based health services. Its membership represents

Community Care Access Centres (CCACs), Long Term Care Homes (LTCHs),

Home Care Providers and Community Mental Health.

Technical Environment:

QTP 9.5, WinRunner 9.0, .NET, JAVA, XML, XSLT, messaging, EDI, MS SQL

Server 2000/2005, BizTalk Server, HL7 v3. Web, Rational Functional

Tester, Rational Test Manager, JIRA.

Job Responsibility:

- Provide expertise and leadership in the automation of testing for:

. Messaging applications, components, interfaces and transformations.

. Business applications during development and all subsequent phases

of software development.

- Help enhance centralized and consolidated issue management and quality

tracking and reporting.

- Develop automated tests utilizing Rational Functional Tester to

execute and report on all types of testing including technical and

business functional validation and application regression testing.

- Report on progress and alert the development team to emerging issues

and concerns.

- Create testing and quality criteria to sign off releases, changes, and

promotions to subsequent environments.

- Assist in other aspects of the project including:

. Contribution, collection and organization of knowledge capital.

. Building of knowledge bases and collaboration tools.

. Project process automation and operational automation.

. Work collaboratively within the team to develop and improve QA

processes.

- Design and implement the Framework for QTP, WinRunner, Rational

Functional Tester 7.1, and Test Manager.

- Install all the tools and AUT and configure in all lab machines.

- Conducted Proof of concept for automation of regression testing using

tools QTP, WinRunner, Rational Functional Tester.

- Created SQA Automation standard, process, and all the templates based

on their nature of applications.

- Designed, Developed and implemented test automation Libraries in TSL,

VBScript, VB.NET for Automation Testing Tools.

- Trained client's four QA members on automation and test management

tools.

- Develop, support, and maintain regression test suites.

December 2007- March 2008, ING DIRECT, 10 Barrack St, Sydney, Australia

Position: SQA Automation Architect

Worked on verifying Quality of mainframe based insurance applications

by designing and implementing tool based Automation, Performance,

Stress and User Acceptance Testing processes.

Technical Environment:

Stars, JAVA, Refection, PowerTerm, WinRunner, QualityCenter, QTP,

JAVA, XML, EJB, and LoadRunner, MQseries.

Job Responsibility:

- Access client's all main frame applications to design WinRunner, QTP,

Quality Center and LoadRunner framework.

- Design and implement the Framework for WinRunner, QTP, and

QualityCenter

- Customize client's applications and all automation tools settings.

- Install and configure 14 lab machines

- Conducted Proof of concept for automation of regression and

performance testing using tools WinRunner, QTP, and LoadRunner.

- Assisted and suggested client to revise their QA standard and process

based on their nature of applications.

- Designed, Developed and implemented test automation Libraries for

JAVA, Back-end, Terminal emulator testing using QTP 9.0 and Winrunner

8.2.

- Trained client's seven QA members on automation and performance tools.

- Develop, support, and maintain regression test suites.

- Support the client from Toronto to Sydney using remote access.

January 2006- December 2007, Kraft Foods Inc. Toronto, Canada

Position: Lead Software Automation & Performance Test Engineer

Worked with simultaneous multiple projects of KRAFT (world's second-

largest food and beverage company). KRAFT is inundated with around 600

USA and Canadian in house and venders' application with 15 to 19 types

of user profiles. Validated the operability and portability of all

those COTS / MOTS, client-server, web, SAP, Cognos 8 BI, Siebel

applications on multiple operating system. Involved in developing and

implementing Automation Test, Performance Test, Stress Test, System

Test, User Acceptance Test, and Regression Test infrastructure.

Technical Environment:

Siebel 7, SAP 6.4, Office Communicator, FACT, Oracle 9.2.7), MS Access

Database, Windows 2K, XP, IIS, IE, WebSphere, WebLogic, Rumba2000,

Netscape, Oracle Financial 11i, WinRunner, TestDirector, QTP, Apache,

MS Office XP, 2003, MS Project, MS Visio, JAVA, XML, EJB, and

LoadRunner.

Job Responsibility:

- Conducted Proof of concept for automation of regression and

performance testing using tools Winrunner, QTP, LoadRunner and

recommended the appropriate tool.

- Lead the test Automation & Performance team of four for all Canadian

KRAFT applications.

- Designed, Developed and implemented test automation framework and

Libraries for web-application, Back-end, Terminal emulator testing

using QTP 9.0 and Winrunner 8.2.

- Conducted interviews and helped in building the test automation &

performance team.

- Trained, mentored and Lead the team to develop regression test suites

using QTP, WinRunner.

- Develop, support, and maintain regression test suites.

- Coordinate, Communicate, Resolve QTP issues while migrating from Win

runner to QTP with Mercury Interactive.

- Designed and setup the test lab and FACT (in-house Test Management

tool) for Test management and execution.

- Worked with BA to analyze business processes, prepare test plan,

Virtual Users' workload distributions, monitoring attributes, and test

result analysis of performance test.

- Perform Load testing of applications using LoadRunner. Setup the Load

testing environment. Used LoadRunner for creating the test scripts for

different Load Scenario's. Publish the performance test results and

recommend performance tuning when required.

- Perform functional, system, regression, end-to-end, load, stress, and

usability testing manually and by using the automated test suites.

- Conducted a Triage meeting to update the developing team on all the

defects.

- Conduct weekly team status report and meeting to update the upper

management.

- Mentor the entire team member on performance and automation testing

activities.

- Setup SharePoint and FACT for bug entry and tracking purpose.

- Had walkthrough and signoff on all analyzed and prepared

documentation.

March 2004 - January 2006, USBank (U.S. Bancorp), St. Paul, Minnesota,

U.S.A

Position: Software Automation & Performance Test Adviser

Worked with simultaneous multiple projects of USBank (a major

financial bank of USA). USBank was building applications like ACH,

Check Fraud, Image, Image Look, Lock Box, Drop Box, ePay, First Look

now, Information Reporting, Wires Transfers, Book Transfer, Stop

Payments, Siebel, Online Banker, Positive Pay, Oracle Financial 11i,

which were integrated with legacy HOGAN mainframe (EXTRA! Personal

Client/Terminal) system. Involved in developing and implementing

processes to perform Automation Test, Performance Test, Stress Test,

Integration Test, System Test, User Acceptance Test, and Regression

Test for these applications.

Technical Environment:

Siebel 7.5, Lotus Notes, Sametimes, ClearQuest, DB2 (UDB), MS Access

Database, Windows 2K, IIS, IE, WebSphere, WebFocus, Mainframe (HOGAN),

Netscape, Oracle Financial 11i, Oracle 9i, WinRunner, TestDirector,

QTP, WebLogic, Apache, MS Office 2000, MS Project, MS Visio, JAVA,

XML, EJB, and LoadRunner, E-Load, RUP and UML (Unified Modeling

Language).

Job Responsibility:

- Participated in all phases Software Development Life Cycle (SDLC) of

the USBank's financial applications.

- Analyzed all existing documentation, end-user requirements, system

requirement specification document, database architecture, and

client's requirements along with the business analysts to identify

possible business processes to be performance tested with the number

of virtual users, Think-Time, Ram-Up and pacing.

- Identified and prepared huge amount of performance test data

developing and utilizing automated scripts.

- Developed and debugged performance test scripts using LoadRunner

(VuGen) and E-Load.

- Monitor application's all servers' behaviour through the LoadRunner

Controller and prepare interim and final reports.

- Administrate applications' test data by creating small ACCESS database

and prepared test data by developing and executing QTP and WinRunner

automated scripts for all the manual Test Analysts (around 17).

- Mentored other automation developers and Test Analysts to enhance

Bank's QA process.

- Trained Test Analysts to execute automation scripts, writing Test

Cases, TestDirector issues, and to follow Bank's QA standard.

- Prepared Performance Test Plan, Automation Test Strategy, Application

Environment Plan, Automation Test Case Tracker, and Proof Of Concept

(POC) documentations.

- Developed manual detail Test Cases into Automated QTP/WinRunner

scripts using advanced data-driven techniques through TestDirector

Interface.

- Assisted Automation and Performance Testing team to enhance existing

infrastructures and code reviews.

- Had walkthrough and signoff on all analyzed and prepared

documentation.

March 2002 - March 2004, CGI Group Inc., Downtown Toronto, ON, Canada

Position: Senior Consultant

Worked with multiple projects of CGI's partner Bell Canada families in

telecommunication, Insurance, and billing services. Bell was building

an application called Ensemble, which allows Bell Canada to maintain

their customer hierarchies and accounts, and gives them access to

various online financial, billing, COTS, and collection activities.

Bell was also developing eMove and eDisconnect web, Siebel, and java

based applications, which are integrated with legacy system.

Developing and implemented processes to automate Load Test, Stress

Test, and Regression Test for the Ensemble, eMove, Siebel and

eDisconnect projects.

Technical Environment:

Siebel 7, TUXEDO 6.5, Citrix, SSH, PowerBuilder, NT, Windows 2K, IIS,

IE, Netscape, Oracle 9i, WinRunner, TestDirector, QTP, TOAD, WebLogic,

Apache, MS Office 2000, MS Project, JAVA, XML, EJB, UML (Unified

Modeling Language), Astra Load, Astra Quick Test, and LoadRunner.

Job Responsibility:

- Created Test Strategy Documentation, Test Plan, Test Report, Test

Summary, and Automated Test Process Documentation and worked through

on them with the client.

- Priming Automation, Manual, Performance Testing efforts.

- Developed an Automated Testing Infrastructure for the whole team.

- Created necessary TSL and VBScripts (QTP) functions for the team.

- Assisted and tutored other team members to enhance their automation

test scripting capabilities.

- Run an "Automation Testing Practice Group" for the while district.

- Provide on site and on call support to clients on LoadRunner,

WinRunner, QTP, and TestDirector

- Setup TestDirector and WinRunner for Automated Testing in local

workstation and citrix server.

- Provided demo to client on Automated and Performance Testing Process.

- Designed, developed, and executed robust-versatile Data-Driven

automated scripts which created a test bed with huge numbers of data

for the whole UAT team members (around 80).

- Execute all Data-Driven WinRunner scripts through TestDirector as

automated regression test to identify any defect or change of behavior

of application.

- Prepared Load and Performance Test Plan, Strategy and load test cases.

- Developed LoadRunner scripts in Vugen using XML files, EJBs, Web GUI

for stress and Load Test.

- Setup LoadRunner Controller, Agent, Load Generator, and created

necessary scenarios.

- Debugged the script with correlation and necessary error handling

functions, installed ODBC driver in all the host machines, executed

script in LR controller with 1000-4500 virtual users at the same time

and observed the behavior of the system, prepared technical report.

- Monitor Application server, DB Server, Web Server, UNIX and Window

Resources and identify the bottlenecks during performance test.

- Created Load Test Summary based upon detailed statistical analysis of

LoadRunner testing results.

July 2001 -March 2002, Baltimore Technologies, Downtown Toronto, ON, Canada

Position: Software QA Automation Team Lead

Worked with a PKI (Private Key Infrastructure), security software

called "SelectAccess". SelectAccess was a leading authorization

management product, used to provide the administration and enforcement

of user privileges and transaction entitlements to on-line business

and Enterprise resources. In an on-line environment, SelectAccess

provided role-based authorization to web-based resources allowing

enterprises to enable secure and rich user experiences for their

customers, employees and partners.

Technical Environment:

ClearQuest, JAVA, XML, Python, LDAP Directory Servers (ADS, iPlanet,

Seimens, CA Etrust, Oracle, Novell, Critical Path), JRE 1.3.1,Unix,

HPUX, NT, Windows 2K, IIS, Apachi, iPlanet, IE, Netscape, Oracle 9i,

SQL Server 7, WinRunner, TestDirector, TOAD, Perforce (Version

Control), MS Office 2000.

April 2000 - June 2001, Delano Technology Corp., Markham, ON, Canada

Position: Senior Quality Assurance Engineer

Worked with an eCRM COTS product called "Delano Customer Velocity" was

a complete suite of applications, which leverages e-mail, the Web, and

knowledge management technology. It integrated e-marketing

communications with e-service communications to deliver ongoing,

personal interactions with customers. Customer Velocity's event-driven

interactions allowed users to react instantly and automatically to

customer service issues or sales and marketing opportunities.

Technical Environment:

JAVA, XML, JavaScript, ASP, VBScript, EJBs, servlets, Unix, Linux, NT,

Windows 2K, PWS, IIS, IE, Netscape, Oracle 8i, SQL Server 7,

WinRunner, TestDirector, Astra Load Test, Astra Quick Test, MS Office

2000.

February 99 -March 2000, IBM & QWest, Downtown Minneapolis, MN, USA

Position: Senior Quality Assurance Engineer

The Test projects were Y2K compliance, regression, system, integration

test and critical Business functionality testing certification

exercise for USWest Telephone Company, which provides local phone

services in 14 western states of the USA. The applications (Web &

Client-Server) such as Access Link, Service Order, Managed Data

Service, CPE - Oracle, Registration Server, etc.

Technical Environment:

Small Talk, Visual Work, Visual Basic, C, C++, Imagix, Clarify, JAVA,

XML, JavaScript, ASP, VBScript, EJBs, servlets, Unix, Linux, NT, PWS,

IIS, IE, Netscape, Oracle 8i, SQL Server 7, WinRunner, TestDirector,

LoadRunner, Astra Load, Astra Quick Test, MS Office 2000, Lotus Notes,

IBM Mainframe (MVS).

March 98 - January 99, Sun Data Inc., Atlanta, GA, USA

Position: Software QA Developer

The project was Y2K compliance and certification exercised for an

Automated Mortgage System (AMOS, Inc.) for an organization, owned by a

commercial bank (OCWEN FINANCIAL CORP.), the product actually

commercially sold and in used by other financial institutions. They

were using an application built with PROGRESS 4 GL.

Technical Environment:

PROGRESS (4GL), Visual Basic, C, C++, NT, Oracle, Sybase, WinRunner 4,

TestDirector 4, MS Office, Sybase, Access.

January 97 - February 98, Pride Product Corp., Ronkonkoma, New York, USA

Position: QA Analyst

The project was a manual and automated testing process exercised for

Accounting and Financial package software. This product was built by

C, C++, Visual Basic, and Access.

EDUCATION:

June 1998, The City College of NY, The City University of NY (CUNY),

New York City, USA

MS, major in Computer Sciences

December 1996, York College, The City University of NY (CUNY), New

York City, USA

BS, major in Accounting

1991, Dhaka University, Dhaka, Bangladesh

B. Com (Bachelor of Commerce/Business)

REFERENCE:

Available upon request

RELOCATION

Any part of Greater Toronto Area (Canada) or United State, preferably

tri-state, Dallas, Huston, Boston, Denver, Chicago, Silicon Valley,

Orlando, and Atlanta.

Contact this candidate