Customer Service Representative

GALEN McKINNON

** ****** ***** ***** *** *************@*****.*** Home: 978-***-****

Lawrence, MA 01841 Mobile: 617-***-****

Extensive experience working as a Receptionist, Customer Service Representative and Office / Administrative

Support Assistant, within a general business, medical and manufacturing office setting.

Caring and hardworking with excellent interpersonal communication, customer service and office support skills.

Windows XP/2000, MS Office, CRT data entry, basic internet skills, knowledge of standard shipping procedures,

postage equipment, receiving and inventory.

WORK EXPERIENCE

Volunteer, St. Martin’s Thrift Store, Inc., Lawrence, MA 7/2011 - 9/2012

Retail Associate

Self Employed Daycare Provider, in home, Amesbury, MA 11/2008 - 5/2011

Provided daycare for children ages 16 months to 9 years

Records Technician, Anna Jaques Hospital, Newburyport, MA 9/2007 – 11/2007

Customer Service Rep / Receptionist, North East Quality Products, Inc., Newburyport, MA 5/1999 - 5/2006

Provided assistance with self-adhesive label selections to distributors as well as end users

• Created and maintained a database of sample requests which resulted in reduced weekly postage costs

• Liaised with press operators, art department, estimator and billing department to ensure customer satisfaction

• Reviewed art files for proper format, approved art proofs and assisted customers with label materials and design

• Inside sales

• Trade show representative

Parts Clerk, Tops Electronic Service, Inc., Haverhill, MA 12/1996 - 2/1999

Responsible for maintaining inventory, researching, ordering, pulling and packing electronic components

• Set up a library of repair manuals and implemented a sign out system-reducing the loss and expense of

buying duplicate manuals

Records Technician/Correspondence Clerk, Anna Jaques Hospital, Newburyport, MA 4/1989 - 12/1996

Sole Correspondence and records clerk at two locations

• Supervised weekend volunteers

• Instrumental in the organization and set up and overseeing of secondary location

• Analyzed, maintained, processed and purged inpatient, outpatient and psychiatric medical records

• Responsible for obtaining proper patient consent forms for release of information

EDUCATION

BFA / Illustration earned 1996

MONTSERRAT COLLEGE OF ART, Beverly, MA

NORTHERN ESSEX COMMUNITY COLLEGE, Haverhill, MA

Associates Degree / Graphic Design anticipated spring 2014

FCC ASSISTANT ID # 9015414 Issued 12/2012

ADDITIONAL Freelance Illustrator / Artist Teacher’s Aide

EXPERIENCE Freelance Cake designer Home Health Aide

Building Superintendent Catering / Function Planning / Hostess / Server

Volunteer – Merrimac Lion’s Club Volunteer – Coffee Shop Cook/Server

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