Customer Service Technician
Resume:
Elizabeth De Anda
Cary, IL *0013
abn567@r.postjobfree.com
Laboratory Technician
Highly enthusiastic, intelligent, progress-driven laboratory technicican with professional experience handling different types of biological samples for chemical testing. Further educational experience in both biological and chemical laboratory settings. With a proven record of dedication to and success with professional growth and development, currently looking to bring such leadership, strong work ethics, and leadership to a more biological science oriented position. Talented laboratory scientist with aptitude for learning new techniques and a commitment to personal and professional growth. Strong customer service skills combined with an enthusiastic attitude committed to problem solving and results.
Key Skills Include:
Laboratory Skills
• LIMS system
• Analytical Balance
• Reverse Pipetting
Microbiology Techniques
• Isolation
• Gram Staining
• Growth of microbial organisms on a variety of media
Molecular Techniques
• Gene Insertion
• Gel Electrophoresis
• Column Chromatography
• Western Blotting
Chemistry Techniques
• Titration
• Stoichiometry
• Chromatography
Professional Experience
Doctor’s Data, St. Charles, IL 2012 - Present
Sample Prep Technician
Process and prep biological samples of a variety of media for heavy metal and toxic element screening. Ensure that the laboratory areas are cleaned and sterilized on a daily basis. Follow all safety regulations concerning the handling, use, and disposal of various chemicals.
Trained on all daily, weekly, and monthly cleaning and QC checks for the prep laboratory division in addition to the initial prep area within a month of starting
Illustrated strong independence and proactive work habits resulting in selection for initial cross training into a secondary prep area
Demonstrated quick learning and adaptation resulting in continual cross training into a third area within three months of holding the position
Embassy Suites, Greensboro, NC 2011-2012
Breakfast Supervisor, Cashier
Hold flexible position as supervisory assistant for various food and beverage areas including the breakfast, restaurant, and bar. Address guest concerns and complaints while creating a comfortable, homey environment.
Consistently demonstrated strong positive attitude and aptitude resulting in immediate promotion after probationary introductory period
Re-developed scope of responsibility for the position, ensuring high standards of customer service with added supervisory role and managerial tasks
Applebee’s, High Point, NC 2008-2010
Server, Hostess, Expeditor
Provide excellent service while filling multiple positions as needed by restaurant. Manage the needs of multiple guests while fostering a sense of team work and interdependency to help the entire staff and business maximize potential.
Honored as “Apple Star” – equivalent to employee of the month – within three months of being hired
Promoted to training position for new team members due to demonstration of excellent work habits, dedication, and leadership skills
Steve’s ToyBox, Mamaroneck, NY 2006-2008
Shift Supervisor
Manage between two and four employees while ensuring all daily operations and requirements are met. Assisting customers with a variety of needs on top of handling new shipment, cashiering, handling a multi-line phone and supporting other employees.
Moved into supervisory position due to demonstrated maturity and ability to handle multiple responsibilities
Education
High Point University, High Point, NC 2007-2011
Bachelor of Science, Biology
Bachelor of Arts, Criminal Justice
• Honored as Magnum cum Laude graduate for overall GPA of 3.7
• Inducted into Alpha Chi – honor society for overall studies, Beta Beta Beta – honor society for biology, and Alpha Phi Sigma – honor society for criminal justice
• Published undergraduate in International Journal of Punishment and Sentencing (2012) for research paper with a faculty member
Contact this candidate