GERALD WRIGHT

hSUMMARY

Experienced Desktop Support/Systems Administrator and Project Manager

specializing in Information Technology system support, network

administration, help desk and support. Strong ability to learn software

and programming methods quickly and efficiently.

COMPUTER SKILLS

Operating Systems: Windows 95/98/2000/ME/XP/7, Windows NT Server and

Workstation

Software: Microsoft Office, Outlook, Project, Lotus Notes, Exchange,

Ghost and various Anti Virus Hardware: Pentium, AMD, Servers,

Laptops, Printers, Modems, Network Hubs and Routers, PBX

Personal Data Assistants - (PDA) - Palm, Blackberry, Trio, Bluetooth

Certificates: MCSE server, workstation & IIS, PMP in progress,

Network Security I

PROFESSIONAL EXPERIENCE

Goddard Space Center (NASA), Greenbelt, MD (consulting)

2010 -2011

Field/Deployment Tech

. Interface with technical and in-house customer service personnel to

determine exact nature of problem and implement remedial procedures

for customer.

. Perform seat data discovery by scanning the network with the

established automated discovery tool and perform physical walk-through

in accordance with HP & NASA agreed upon guidelines.

. Prepare regular and special reports documenting customer

problems/complaints and procedures for correcting them.

Logistics/Warehouse Coordinator

. Document and inspect all incoming and outgoing materials for accurate

completion of paperwork verifying shipment information.

. Utilize different material handling equipment to retrieve, ship,

place and seal product.

. Monitor and maintain warehouse materials system to support efficient

warehouse processing and organize and maintain inventory and space

usage.

Consulting assignments for various consulting companies doing:

2009 - present

. Installation of new computers on wheels (COW's) in several hospitals.

. Corporate office moves (Friday down / Monday up).

. Configuring and installed wiring/wireless new computer systems for

small independent offices.

In the Shadows Photography Services, New York

2009 - present

Photographer / trainer

. Developed photos using Photoshop software and brought out interesting

effects.

. Taught new photographers the basics of lighting and computers and

software.

. Carried out many model and boating photo shoots.

Gerald Wright

Page 2-631-***-****

AXA Advisors, Lake Success, NY 1999 - 2009

System Administrator - Long Island Region

Desktop Support/Help Desk

Provided PC support to AXA Advisors both helpdesk and hands on for

approximately 280 agents in house and 150+ remote.

. Determined User problem, analysis and resolution resulting in timely

corrective actions.

. Set up and installed PCs and all desktop related equipment.

Network Support

Maintain and troubleshoot the network system, databases and both hardware

and software applications.

. Installed and configured workstations and servers (NT Server and Win95

workstations).

. Set up user ID's, groups, permissions, and passwords for various

systems.

. Handled the addition, modification or deletion of print services,

system parameters.

. Coordinated of security authorization.

Additional Responsibilities

Provided computer/software training and support to AXA Advisors.

Made presentations to an internal audience and interacted positively with

management

. Responsible for coordinating the lease arrangements for all computer

related equipment.

. Advised new alternative solutions, with costs, of methods to improve

workstation efficiency computing.

. Presented recommended policy changes on the system use and services to

senior management.

. Traveled to off-site PBX servers for updating software & upgrading

hardware.

Site Manager

. Token Ring to Ethernet conversion.

. Migration Rollout 2000.

Project Manager

. IT portion of Corporate Office move using WBS, PERT to bring in all

milestones ahead of schedule.

. Windows XP rollout 2003 finished 3 days early.

RV Systems, Babylon, NY 1998 - 1999

Project Manager (1999)

Professional Legal Office Computer Conversion (200+ users) project

composed of 6 techs, 2 installers and various shipping receiving

considerations and brought them in under time constraints.

System Installer (1998-1999)

Preformed primary support for applications and systems including

Win95/98/NT.

. Set up user accounts in Windows NT environment.

. Set up some computers as RAS servers and some as DHCP servers.

EDUCATION

While being unemployed; Project Management Institute (PMI) - PMP/CAPM

exam preparation workshop

MCTS - Active Directory - certification course on

the new active directory

ITIL - IT Service management fundamentals

Briarcliffe College, Bethpage, NY Microsoft Certified Systems Engineer

Program (MCSE), June 1999

Nassau Community College, Uniondale, New York Associate Degree in

Business Administration

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