Customer Service Management

James C. Humphrey

*** ****** ****** . **********, ** 15208 . Telephone 412-***-****

E-mail Address:**************@*****.***

QUALIFICATIONS

. Excellent Customer Service Skills

. Outstanding Budget and Financial Management Expertise

. Great Proposal Writing Experience

. Superb Administrative and Management abilities

. Good at Mastering Federal/State//Private regulations

. Fantastic at Building Excellent & Productive Relations with Staff and

Clients

. Computer Skills: Excel & Microsoft Word

EDUCATION

M. P. A. Graduate School of Public and International Affairs

University of Pittsburgh

B.A. Political Science and Communications

University of Pittsburgh

PROFESSIONAL EXPERIENCE

Education Development Management Corporation Pittsburgh, PA.

Admissions Representative (09/2010 to 04/ 2011)

.Enrolled students into the online degree programs and ensured they

were successfully transitioned into the classroom.

Bay Valley Foods Pittsburgh, PA.

Warehouse Production Worker (11/2005 to09/2010)

.Operated various labeling, palletizing, unloading and packing

equipment.

Pittsburgh Public School District Pittsburgh, PA.

Project Administrator (02/1989 to 06/2003)

.Successfully developed and submitted numerous proposals to the

PA. Dept. of Education procuring over $16 million in grants annually.

.Provided for District pre- and post- grant award management

which included direct responsibility for all grant related budget

preparation and reports for numerous federal grants.

.Managed over 40 elementary and middle school financial accounts

and budgets which included outside contracting, material purchased and

stipend.

.Mastered knowledge of federal/state/private sponsoring agency's

regulations as it related to compliance and programming.

.Demonstrated excellent ability to function under pressure and to

meet deadlines.

.Successful at addressing high volumes of complaints and

resolving them to a satisfactory conclusion.