Craig Smith

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**** ******** *****. ? Bedford, Texas 76021

817-***-**** (H) ? 817-***-****

abn4t2@r.postjobfree.com

Operations, Production, quality and Training Manager

Results-driven professional with experience in manufacturing and quality

industries. My key strengths are in inspection, quality control, warranty

administration, failure investigation and customer support. I am literate

in MS Office, Excel, & PowerPoint. I'm also a task-oriented team

player with strengths in leadership, organization, client relationships,

quality control, product reliability, and time management.

Contract Negotiations ? Customer Service ? Expense Control ? Facility

Management

Forecasting ? Inventory Control/Purchasing ? Loss/Prevention ? Office

Administration

Operations Management ? Policy / Procedure Development ? Process

Engineering/

Development ? Project Management/Statistical Analysis ? Research /

Development

Equipment Maintenance ? Start-Up Operations ? Strategic Planner ? Team

Facilitation

Total Quality Management ? Training / Development ? Failure

analysis/technical writing

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Career Achievements

. Brought P & L under control within 3 months and reduced product

shrinkage by over 3% within 4 months.

. Increased sales by over 21% within 8 months; brought store from last

position in a 12 store district to 4th position.

. Reduced customer returns by more than 12% by using "test in the store"

technique.

. Increased multi-state sales by over 6% in more than 40 retail outlets

within 1 year.

. Designed/initiated a "Super Program" which generated over $100 K in

sales within a six month period.

. Reduced warranty costs by 2%, realizing a savings of approximately $60

K quarterly.

. Assisted in design and set up of a new distribution center and drive

in mechanical service.

. Implemented successful manufacturing techniques reducing scrap rates

by over 10% in-house.

. Developed/implemented failure analysis procedures and techniques that

reduced Stanadyne's warranty costs by over 11% netting a savings of $1

million per quarter.

. Achieved Master Trainer status and trained over 1000 technicians

worldwide.

. Provided technical expertise to U.S. Army during 1991 Gulf War on

specific products within theater of operations.

. Reduced company warranty costs by over 4% - a savings of $3 million

quarterly - by designing, developing, and initiating successful

failure analysis/quality control procedures.

. Conducted all field investigations regarding product concerns with

Ford Motor Company and GM.

. Provided expert deposition testimony in numerous product litigation

cases.

. OSHA trained/certified

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Professional Experience

fitz aerospace. North Richland Hills, Texas

2011-2012

. quality control technician for all production/specialty products.

. fluent with all current industry measuring techniques/equipment.

American Technical Institute (ATI). Dallas, Texas.

2009-2011

Lead Instructor

. Utilized teaching aids for fundamental automotive theory.

. Enhanced student's knowledge with hands-on/in lab activities.

. Provided students counseling when appropriate/requested.

. Performed all administrative, disciplinary, & supervision

activities daily.

. Directed Automotive Program.

. Taught Customer Service, Quality Control, Engines, & Career

Planning courses.

Centex Homes. Dallas, Texas.

2006-2008

Field Customer Service Representative

. Provided customer support to homeowners and corrected quality

issues.

. Performed inspections, diagnosed problems, and scheduled repairs.

. Followed up to insure problem resolution and customer satisfaction.

Automated Home Technologies. Keller, Texas.

2000-2006

Production / Quality Manager

. Scheduled daily and long-term projects.

. Ordered and maintained all inventory.

. Conducted quality audits to maintain and assure compliance with

state-mandated safety codes.

Stanadyne Automotive Corporation. Windsor, Connecticut.

1989-1998

Senior Regional Service Manager

. Directed warranty program with Navistar.

. Taught failure analysis, quality, and repair training courses.

. Administered contracts for more than 200 clients.

. Authored technical manuals on new products for field publication.

. Provided technical support for western United States.

. Earned Master Trainer status-trained over 1000 technicians

worldwide.

. Conducted/reported all Field failure investigations with all

customers.

. Provided Field technical expertise to US Army during 1991 Gulf War.

. Provided expert testimony in several court litigation cases.

International Truck/Engine Corporation. Indianapolis, Indiana.

Tenured until 1989.

Senior Product Failure Analyst

. Updated/designed quality control, failure analysis, and gauging

parameters.

. Analyzed all 12/12 in warranty failures.

. Administered warranty/quality programs for Ford and Stanadyne.

. Taught failure analysis courses.

. Audited warranty billings from Ford and Stanadyne.

. Directed and managed all corporate billing for back-charges to

Ford/GM.

. Earned Journeyman Machinist status.

. Designed/initiated numerous cost saving machining/assembly

techniques.

. Worked with Ford/GM Training Divisions to design/upgrade their

repair manuals.

. Trained new machine operators.

. Conducted all in warranty Field Failure Investigations.

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Military Service

U.S. Army - Honorable Discharge. Highly Decorated Combat Veteran

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Professional Development

. Automotive Cooling. Purdue University.

. Technical Writing. Purdue University.

. Failure Analysis/Quality Control. Purdue University.

. Personnel Management. Indiana Central University.

. Business Management. Indiana Central University.

. Metallurgy. Metallurgical Engineering Institute.

. Quality Control Specifics. Indiana Central University.

. Staff Development. Indiana Central University.

. Statistical Process Control. Indiana Central University.

. Extensive Occupational Safety/ Health Training.

. Mechanical Engineering. Purdue.

. ASE certified worldwide in: T2 M/H Truck: Diesel Engines, T8 M/H

Truck: Preventive Maint. & Inspection, & A5 Automotive Brakes.

Contact this candidate