Customer Service Manager

Cassidy Silva

**** ******** *****, ********** *** Mexico 88310

(C) 575-***-**** (E) *******.*****@*****.***

Professional Summary

Accomplished student skilled at communicating, organizing, and offering exceptional

customer service, as well as providing efficient and productive results.

Education and Training

2011 Alamogordo High School, Alamogordo, New Mexico, United States

Health care

Associate of Arts

I am on my way to receiving my Associate of Arts degree very soon, however, I would like

to pursue a career, as well as further my education, in the health care field.

Skill

Highlights

● Project management

● Relationship and team building

● Patient-oriented

● Staff training and development

● Personal and professional integrity

● Dependability

● Proven patience and self-discipline

● Fast Learner

Experience

Skillfully developed departmental goals, objectives, standards of performance,

policies and procedures.

Fast learner, I have had a variety of occupations that have helped me learn

●

different aspects of a job.

I have had a lot of experience with customer service skills and technology based

●

positions.

Developed and managed budget and revenue expectations while actively seeking ways

to eliminate or reduce expenses.

Managed and kept our daily numbers and percentages above negative

●

standards by myself

Remaining under budget regarding monthly office supplies ordering and other cash

●

disbursements

Managed staff turnover and secured current and future staffing through appropriate

selection, orientation, training, staff education and development.

● Responsible for hiring a new Branch Manager, while working alone and

managing Allied Cash Advance for just about two months

● Interviewed and trained new Branch Manager

Career Chronology

Carino’s Italian Alamogordo, New Mexico

11/04/12 – Current Server

03/2012 – 10/31/12 Allied Cash Advance Alamogordo, New Mexico

Customer Service Representative

04/2011 - 02/2012 Subway Alamogordo, New Mexico

Shift Leader

01/2011 - 04/2011 Denny's Alamogordo, New Mexico

Waitress

06/2010 - 12/2010 Rustic Café Alamogordo, New Mexico

Waitress

03/2010 - 06/2010 Papa John’s Alamogordo, New Mexico

Cashier

08/2009 - 12/2009 K-Mart Alamogordo, New Mexico

Cashier

05/2009 - 08/2009 John D. Wheeler Law Firm Alamogordo, New Mexico

Office Technician

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