Customer Service Manager
Resume:
A nthony E. Kafura
West Bend, Wi 53095
Objective: Obtain a challenging position that reflects my extensive management background.
Experience:
Customer Service Manager
Shopko Stores, West Bend, WI May 2012 – Present
• Interview, hire, t rain, mentor and promote all staff members.
• Provide exceptional customer service.
• Ensure all cash handling procedures are followed.
• Ensure adherence to all safety procedures.
• Assist fellow managers to ensure store profitability.
Consumer Loan Representative
Glacier H ills Credit Union, West Bend WI October 2011 – May 2012
• Provide exceptional member service.
• Accept member and nonmember loan applications.
• Provide guidance on credit system.
• Cross-sell additional credit union products.
• Ensure adherence to federal, state and credit union lending policies.
Retirement Representative – Call Center
Great West Reti rement Services, Glendale, WI November 2010 – October 2011
• Provide exceptional client service.
• Ensure adherence to federal privacy guidelines.
• Perform mutual fund t rades.
• Provide web site login and navigation assistance.
Branch Manager
Landmark Credit Union, New Berlin, WI June 2006 - July 2010
• H i re, t rain, mentor and evaluate staff of 20.
• Provide exceptional member service.
• Guide members th ru lending process.
• Cross-sell additional credit union products.
• Assist in all other branch duties.
Education:
UW-Stout, Menomonie, WI
BA-Hospitality and Tourism
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