Quality Assurance Project Manager

CORY L DOUGLAS

***** ***** ****** **, ***** Hills, Utah 84062 801-***-**** (H)

(*************@*****.***) 801-***-**** (C)

Available to discuss a position where employment background and appropriate

education have resulted in professional experience in the following areas:

* QA & PROJECT MANAGEMENT / PRODUCT OWNER

* QUALITY ASSURANCE / TESTING

* PROCESS / PROCEDURES IMPROVEMENT

* TECHNICAL TRAINING / SUPPORT

* NETWORK ENGINEER / ADMINISTRATION

** 20+ years of experience in the IT industry **

** 18+ years of experience in the Quality Assurance field **

ATTENSITY (11 Mo)

(Oct. 2011 - Sept. 2012) Salt Lake City, Utah.

. QA Dept Manager Managed, mentored, coached, and was the company expert

in QA. Developed and implemented technical quality assurance

standards/metrics, strategies, systems, methods and procedures for

testing and analyzing software performance and reliability, while

continually monitoring effectiveness and identifying performance

shortfalls/oversights.

. Responsible for QA activities with 4 isolated engineering teams

with 3 separate Project Managers. This resulted in managing QA

processes for 13 different products in two geographic locations

(both Saas, and conventional software products).

. Managed and built two QA teams in two separate locations (Utah and

California); while developing, supporting and promoting team

members to align with their longer term career goals.

. I was the key liaison between Production Services / Support and

Development. Following current production escalations and

engaging development resources immediately after validating

reported issues.

. Managed and built a Technical Writing department based in Utah;

while developing, supporting and promoting team members to align

with their longer term career goals.

. Focused on building and maturing the QA and Technical Writing

departments by implementing best practice process and procedures.

Focusing on the CMMI standards for a comparative analysis.

. Eliminated physical risks within the department (i.e. single

points of failure, outdated or inadequate testing environments,

poor and inefficient tools, etc)

. Implemented key processes to keep Project Managers and other stake

holders informed of progress and potential risks. (i.e Test

Strategy documents, Test Plans, Risk Analysis Reports.)

. Began implementing automation for new backend products (JUnit),

and front end automation of UI apps (Selenium)

. Collaborated and coordinated QA Team efforts to ensure department

and project goals, objectives, and deliverables; and in meeting

development commitments.

. Experienced and proficient in the Agile workflow methodologies,

and used Jira for Story and Task management, while using TestLink

for Test Case management.

. Recognized and awarded as a "Patriotic Employer" by the United

States Office of the Secretary of Defense, for outstanding efforts

in supporting The Guard and Reserve.

. Technical Writing Dept Manager Managed a team of Sr Technical Writers,

while creating and meeting deadlines for development of both online and

printed documentation.

MODUSLINK (4+ Years)

(Apr. 2007 - Aug. 2011) Orem, Utah.

. IT Enterprise Project Manager Formal and informal project management

responsibilities for key IT projects. Collaborated and coordinated

various project activities in order to reach key milestones. Worked (on

a global level) with both internal employees (Asia, Europe, and

Americas), as well as contracted overseas outsourced resources (India).

Kept key stakeholders and department heads appraised of project progress

and contingency plans as needed/requested.

. Global IT Systems SharePoint Product Owner / Project Manager / Analyst /

Administrator / Trainer Besides being two man show with SharePoint

(Shared with Infrastructure Administrator in Singapore). Became

corporate "Go To" man concerning SharePoint implementation, development,

and support. Some of the more prominent roles and responsibilities

included:

. SharePoint Owner

. Analyst

. Global Application Administrator

. Corporate Trainer

. Corporate Departmental Consultative Resource,

. Process & Procedure Governance Director.

. Manager and Director of a specialized SharePoint SWAT

Team.

. Also provided corporate wide support to SharePoint Site

Administrators.

. Global IT Systems QA Analysts / HPQC Administrator Acting Global QA

analyst, HPQC Administrator / trainer / consultative resource, and

process / procedure resource. Also corporate wide Project Manager,

Analyst, trainer, and tier 2 support resource.

. Global e-Business QA Lead & Services Manager Primarily responsible for

defining, and implementing (industry standard) best practices throughout

the software development life cycle, and act as a liaison between IT

Auditors, eBusiness IT, and the Business departments; while managing

others in the eBusiness department. Also performing liaison between the

Business and IT organizations. Analyzed IT deficiencies and creatively

worked to bring the eBusiness department into full compliance for SOX,

PCI and Safe Harbor requirements. Focused efforts with Client Services,

SLAs, and other offerings.

NUSKIN ENTERPRISES (6.5 Years)

(Sept 2000 - April 2007) Provo, Utah.

. Sr. Quality Assurance Engineer, with multiple web based software

applications which necessitated working knowledge of SAP, Atlas, Oracle,

Unix, Middleware, E-merge, Weblogic, BroadVision, Intercom, Linux,

Bugzilla, PVC Tracker, Mercury Test Director, and Mercury Quality Center

with automation experience.

. QA ISR Lead (Internal Service Request). Responsible for managing other QA

Engineers as well as developing the ISR process and assisting the ISR

project managers in verifying that software updates had been thoroughly

tested and were ready to be moved into production.

. QA Linux box Root Admin Responsible for upkeep and maintenance of

internal QA Web page and Defect writing application.

. Held many other job title & duties within the QA organization, including:

o Test Process Improvement Manager (see Process Improvement

section below),

o Test Environment Task Force Team Lead (see Process

Improvement section below),

o Lead Project Manager for multiple applications,

o Mercury Quality Center Trainer,

o Testing Tools Trainer,

o Testing Methodologies Trainer (see Technical Trainer section

below.)

INTEL / CDI CORPORATION - WEST (1.5 Years)

(Apr. 99 - Sept 2000) American Fork, Utah.

. Software Quality Assurance Testing Engineer contractor with several

LANDesk Management Networking Suites for all versions of NT, Windows

2000, Windows 9x and 3x, Netware 3x through 5x, Redhat Linux 5x through

6x, Caldera Linux 1x through 2x, OS/2, and Dos 6.22.

. QA Lab Technician. Assisted in relocating, repairing hardware, and setup

of Lab testing facilities in a heterogeneous environment for QA testing.

(500+ machine computer lab)

WORDPERFECT CORPORATION / NOVELL INC. / COREL INC. (7 Years)

(Dec. 91 - Sept. 98) Orem, Utah.

. Quality Assurance Swat Engineer with testing and networking experience

for several WordPerfect Suite versions.

. Overtime tester with the Alpha and Beta version of WordPerfect 6.0 for

Windows, and beta tested versions of Corel WordPerfect Suite 7 & 8.

. Customer Support Senior Priority Technician in Dos / Windows 3.x /

Windows 9x / Windows NT, WordPerfect Suite Products, with specialized

expertise in Graphics, Tables, Equations, Charting, Slide Shows and

Sound.

. Technical Writer for the Chauncey Certification Test for Presentations

7.

. New hire backup Trainer. Technical Resource Technician for Team.

Designated WordPerfect campus tour guide for visiting CEOs and

dignitaries.

SKILLPORT PMP (PROJECT MGT) TRAINING - (Online)

Project Management

PILOTHOUSE CONSULTING - Las Vegas NV

Microsoft SharePoint 2007

NEW HORIZONS - Salt Lake City, Utah

Microsoft Commerce Server

INSTITUTE FOR NETWORK PROFESSIONALS - Orem, Utah

MCSE, CNA, MCP, MCP+Internet, CTT (Certified Technical Trainer), and A+

certifications. Also Linux training. (All with hands on

experience.)

UTAH VALLEY UNIVERSITY - Orem, Utah.

Majoring in Information Systems and Business Management.

LARNED HIGH SCHOOL - Larned, Kansas

Quality Assurance & Technical Writing Manager

> Experienced QA Manager, with strengths around maturing the

department with guiding CMMI standards, but also in identifying

team member strengths and career goals, and then mentoring them

to attain their goals, which results in happier, more efficient

and productive employees.

> Able to handle times of rapid growth within a company/department,

and staff teams appropriately, while building departments in a

way to avoid downsizing in slow economic times; whether through

employee cross training or outsourcing spikes to other

contracting companies.

> Keen in evaluating areas of risk within a department, and able to

eliminate or minimize through various strategies or processes.

> Have been instrumental in taking either non-existent or

underperforming QA departments and growing and maturing them into

lean, efficient, and productive organizations, with Test Process

Improvements, motivating goals and career paths, and better ROI

tools and environments.

> Communication is a key component in managing and keeping key

players within a project's SDLC in sync, which is a key strength

in my management style.

> My Core Value system focuses on team member "Accountability",

"Discipline", and Effort", along with a positive attitude and

proactive communication.

Quality Assurance Software Engineer

> 18+ years experience in QA, with expertise in strategic planning,

designing / mapping, writing and execution of comprehensive test

plan documents.

> Participant in numerous QA Process and QA Strategy-design /

implementation teams.

> Created and implemented the Quality Assurance department's Test

Strategy template document, as well as the Test Plan Matrix

template document.

> Facilitated standardizing the defect writing process in the QA

department.

> Developed a Test Plan Coverage spreadsheet template as well as a

Test Strategy document for the QA department.

> Functioned as team Lead and tester over the ISR process.

> Involved in every aspect of the product life cycle with various E-

commerce projects, including:

o Strategic planning,

o Requirement meetings,

o Design meetings,

o Creation of Test Plans and Test Cases,

o Misc. document reviews, Risk Analysis

reports, Post Mortem meetings...

> Installed, updated, and managed the Linux QA Web server, along

with Bugzilla Defect tracking software.

> Assisted in backend testing of various Databases, Applications,

and Middleware programs, including: SAP, Oracle, Forte, Fortedo,

Tuxedo, Weblogic, Broadvision, eClips, Team Messaging, Welcome

Screen, V&G, GWP, RWP, Emerge, and various international versions

of those applications.

> Participated in nearly every aspect of the product Life-Cycle

phase, including:

. Initiation,

. Requirements,

. Design,

. QA/Test,

. Deployment,

. Production Verification

. and Post-Mortem reviews.

> Selected as the only Testing Engineer to participate in specific

product Road-Map design meetings at Intel, along with

Development, Business, and Marketing representatives, to

establish Product Requirements and new concepts to be integrated

for upcoming versions of the product.

> Lead the team in number of quality defects written in all

projects I was assigned to.

> Experienced with various testing methodologies, including: Cycle

Testing, User Testing, Application Testing, Acceptance Testing,

Stress Testing, Regression Testing, Load Testing, Configuration

Testing, Change Testing, Topdown Testing, and Smoke Testing.

> Relocated and set up 500 machine testing Lab. Repaired and

added approximately 100 new machines to testing lab, and

set them up in a heterogeneous networked environment.

Installed every OS on lab machines and created clean images

with Ghost software. I also used PowerQuest's Drive Image

Pro and Altirus's Image Blaster Pro with various projects.

> Increased Testing Department productivity, at Corel, by

being instrumental in putting various tools into place

within Quality Assurance, including Excite Pal messaging

system, and Power Quest Disk Imaging software.

> Assisted in the creation of the Chauncey Certification Test

for Presentations 7.0. (Panel question writer)

> Consistently met or exceeded assigned deadlines.

> Completed several CBT (computer based training), courses on

C++ programming language and SQL.

> Extensive Testing experience throughout product life cycle

for multiple e-commerce and in-house applications at NuSkin

International with various I.E. and Netscape web browsers

in Windows 2000 and Windows XP environments.

> Also extensive testing experience with several releases of

Intel LANDesk Management Suite software with all versions

of NT, Windows 2000, Windows 9x, as well as OS/2, Win 3.11,

Dos 6.22, Netware 3.x through 5.x, and several versions of

RedHat, Caldera, and SUSE Linux Operating System

environments.

> Previous testing experience with WordPerfect Suite

Products, including exclusive testing of WordPerfect 8

Legal Suite, as well as WordPerfect Suite 8 with Dragon

Naturally Speaking and older versions of the WordPerfect

Suites in the Windows 98 and NT environments.

> Daily experience with bugbase software, while working

closely with Product Managers, Release Management teams,

Software Programmers, Software Engineers, and Third Party

Companies. Extensive experience with Tracker, Folio,

InfoBase, Acbrowser, Onyx, SuptReg and WordPerfect's

Dataperfect, Tracking/Bugbase software.

> Technical Expert and Demonstrator at PC Expo in New York

with WordPerfect Legal Suite 8 and WordPerfect 8 with

Dragon Naturally Speaking Suites.

> Selected for overtime testing with Presentations /

WordPerfect 6.x, 7, & 8 for Windows 95 / Windows NT while

performing in the capacity of a large account / customer

support senior technician.

Process Improvement (For e-Business Quality Assurance Standardizations)

> Solitary authority in managing e-Business IT SDLC Quality

Assurance / Control for a world wide (40+ offices) Chain Supply

Management company with clients such as Microsoft, Apple, IBM,

Cisco, Linksys, AMD, Creative Labs, Intel, Sony, Seagate, AT&T,

Fujitsu, etc...

> Help establish SharePoint Alerts and Workflows to support PCI and

SOX initiatives.

> Worked with internal auditors to implement processes, procedures,

and policies that supported and allowed compliance with SOX, PCI,

Safe-Harbor standard.

> Part of a small team that integrated Magic with HP Quality

Center.

> Part of a small team to create effective Change Management

controls and processes within Magic.

> Primary contributor in getting HP Quality Center implemented; and

as the HPQC Site Admin, managed, and IT users trained, globally

(Primarily the U.S., Europe, & Singapore).

> As the Lead Manager of TPI (Test Process Improvement), I was

responsible for facilitating process improvement brainstorming

session meetings, as well as creating all of the standardization

documents that would be used in the Quality Assurance department.

Some of these documents include the following: Test Strategy

document, Test Plan, Test Coverage Matrix, Risk Assessment

document, ISR template (internal service request), Defect Writing

template, State Flow Diagram template, and the QA department

handbook.

> NuSkin Company wide Platinum Elite Team Nomination in December

2006 for my efforts in designing and implementing a quality

assurance process that would stand up to rigid FDA approval

regulations.

> Participant in numerous QA Process and QA Strategy-design /

implementation teams.

> Only one chosen to attend a week long training on "Managing the

Test Process" in Boston, as well as a week long Star West

Conference in California

> Instrumental in creating fail safe strategies in preventing data

loss as well as lost test time, due to power outages. This was

primarily done via UPS implementation throughout the entire

company, with all departments benefiting.

> Test Environment Task Force at Nuskin. I lead efforts to better

maintain and monitor our TEST environment to assure a clean test

environment that, as closely as possible, mirrors our PRODUCTION

environment.

> Defect writing improvement and standardization facilitator.

> Increased Testing Department productivity, at Corel, by being

instrumental in putting various tools into place within Quality

Assurance, including Excite Pal messaging system, and Power Quest

Disk Imaging software.

> Participated as a QA representative, forming a team, in

evaluating several different monitoring tools for all critical

company electronic environments.

> Was asked to help establish a process for upgrading all corporate

computers with little or not invasive impact on corporate

employee, as well as provide a way that our computer records

would comply with Sarbanes Oxley requirements for licensing and

security.

Project Management /Administration

> Completed 60+ hr PMP training

> In the Enterprise, instrumental in managing projects with...

o SharePoint Upgrades / Migrations from Singapore to the US

with both intranet and extranet portals, including:

. WSS 2.0 to WSS 3.0

. WSS 3.0 to Enterprise SharePoint 2007

. Enterprise SharePoint 2007 to Enterprise SharePoint

2010.

o IFS Migrations from Europe to the US,

o and Infrastructure Firewall upgrades on a global scale.

> Sub Project Manager for the HPQC application migration and

upgrade from Singapore to the US. Also was the Application Admin

for HPQC.

Network Engineering /Administration

> Various Networking / Administrative certifications acquired with

hands on experience.

> QA Linux Server box Admin for the IT Quality Assurance Group.

> Hands on experience with designing, installing, and configuring

Linux & NT Servers & Workstations. Also hands on experience with

Novell 4.11 Administration and installation.

> Accomplished with integrating heterogeneous networked

environments.

> IE:Windows NT 4.0, Linux, Novell NetWare, Windows 9x, Macintosh.

> Assisted in 500 machine lab relocation and setup for testing

department.

> Physically built every aspect of a networking environment.

. ie: assembling computer hardware, software, cables, and

implementing various peripheral devices.

> Institute For Network Professionals member.

> Utah Association of Network Professionals (UANP) member.

> Competent in the following capacities: Installation of new

workstations and ancillary software on the servers and

management of licenses; Hardware and software user support for

desktop machines; Hardware and software selection and

procurement; Installation and maintenance of local area network

components; Connections to external networks, including Internet,

and firewall maintenance.

> Knowledge of general system administration responsibilities. i.e.

adding users/hosts to the network, moving machines, and adding

peripherals.

> Knowledge of general software maintenance of workstations and

servers.

. i.e. checking logs, securing access (passwords), updating

configuration files, and troubleshooting software failures.

> Also able to install and implement network cabling, hubs,

routers, bridges etc.

> Microsoft Certified Professional status with Windows 95, Proxy

Server 2.0, Internet Information Server 4.0, TCP/IP with Windows

NT Server 4.0, Windows NT Server in the Enterprise, Windows NT

Administration, & Networking Essentials.

> Also familiar with IPX/SPX, NetBEUI, LDAP, Microsoft Server

Exchange 5.5, Internet Explorer Administration Kit, and hardware

/ cabling configurations.

Technical Trainer / Support & Other Qualifications

> Certified Technical Trainer (CTT).

> Senior Priority Support Backup Group Trainer / New Hire Trainer,

Technical Resource / Technician with focused expertise in all

areas, versions and languages of the WordPerfect Suite, also

very experienced in Microsoft suite software.

Certifications & Education

Qualifications

Employment History

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