Customer Service Manager

SARAHJACKS

Licensed Professional Counselor-Intern

License #68655 Phone: 409-***-**** // Email: *******@*****.***

Qualifications

Master’s f Arts, Counseling

Licensed Professional Counselor-Intern

Issued By: Texas State Board of Examiners Conferred by: Southwestern Baptist

of Professional Counselors Theological Seminary

Status: Current, 1500+ hours Date Conferred: December 10, 2010

Counseling Experience

Intake Coordinator Present

Sundance Hospital 817-***-****

Sundance exists to provide quality psychological care to individuals in need of mental and behavioral health

services. These services are offered on an inpatient/outpatient continuum. As an Intake Coordinator, I conduct

clinical assessment determining the appropriate level of care for an individual’s presenting symptoms and/or

psychological history. This position requires both administration and customer service skills working alongside

a clinical understanding and framework. In this position, I work across levels of care to assess a wide range of

individuals and needs.

Licensed Professional Counselor-Intern Present

Private Session/Contract 817-***-****

As a private therapist, in a local practice, I offer individual and/or family sessions with all ages. Primarily

working with adults, I provide therapy from assessment to completion. I counsel under the supervision of Dr.

Carolyn Goldsmith, per state requirement.

Practicum, Master’s Degree Jan. ’09 – Jan. ‘10

Southwestern Baptist Theological Seminary

The Walsh Counseling Center exists to offer group and individual counseling to the surrounding Fort Worth

community. My responsibilities included providing therapy, treatment planning, documentation and reporting

for supervision and peer consultation. As a counselor, I facilitated group sessions with a variety of adults

representing a wide range of ages and issues. My time as an individual counselor expanded my experience to

include providing therapy to minors.

SARAHJACKS

Licensed Professional Counselor-Intern

License #68655 Phone: 409-***-**** // Email: *******@*****.***

Educational Experience

Aug. ’06-Aug. ‘07

Instructional Technology Specialist

Newton Independent School District 409-***-****

Newton ISD received the TIP grant allowing for research regarding technology’s effects on quality of

education, particularly in low socio-economic districts. As the Instructional Technology Specialist, I

maintained inventory, initiated technology application in everyday learning and trained teachers in the use of

Smart Boards and additional software.

Facilitator Pending

University of Phoenix 214-***-****

Having passed faculty certification, I will begin teaching for University of Phoenix in the new year. As a

facilitator, I will be responsible for instruction and application of material encompassed in psychology courses.

Using an andragogical approach, facilitators are responsible for presenting information, evaluating student

progress and helping learners to aptly apply classes to their daily work lives.

General Experience

Aug. ’07 – Jan. ‘11

Front Desk Clerk

Riley Center at Southwestern 817-***-****

The Riley Center is an auxiliary business of Southwestern Baptist Theological Seminary providing four-star

hospitality to various guests. As a Front Desk Clerk my responsibilities include maintaining reservations and

accommodating requests. In the absence of the Assistant Director, Front Desk assumes additional

responsibilities to ensure a pleasant stay.

Successfully created documents to aid in training new employees, increasing efficiency.

Managed data migration between commercial software systems.

Called upon to speak with employees in crisis situations.

Sept. ’08 – Sept. ‘09

Office Manager/Receptionist

Kobi Group International 817-***-****

Kobi Group is an international supplier of parts of services for overseas drilling and exploration in the oil and

gas industry. As office manager, I oversaw payroll, daily office functionality and managed a travel and meeting

schedule. Working closely with the Sr. Vice President, assessing future needs and directing international

inquiries are some of the challenges I met successfully on a daily basis.

Introduced basic Human Resources needs.

Implemented Electronic Bookkeeping.

Managed office relocation.

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