Customer Service Sales

Kenneth Mathias

**** ********* *****, **** ******, CA 91791

626-***-**** * abn44e@r.postjobfree.com

Executive Summary

A highly motivated individual studying in the field of Hospitality Management, and a member of the Future Business Leaders of

America; with three (3) years of experience as an Assistant Administrator in a Residential Care Facility for the Elderly.

Core Qualifications

• State Administrator Course, completed

• CPR and First Aid Certified

• Consistently offers professional, friendly and engaging service

• Leadership experience in a Residential Care Facility for the Elderly

• Efficient multi-tasker

• Ability to work well under pressure in a fast paced environment

• Demonstrates complex problem solving skills

Professional Experience

Assistant Administrator

June 2009 to June 2012

Ark Homes INC. – San Dimas, CA

Balanced operational and administrative needs for the care of residents, their families, and visitors; Regularly interacted with visiting

hospice staff in a pleasant and courteous manner; Delivered supplies and other necessities to the facility on a weekly basis; Tracked and

maintained resident reports and billing statements; Monitored the functionality of the facility premises, food services, and laundry

services on a daily basis.

Health Enthusiast/ Key Holder, Sales Associate

August 2006 to March 2008

Vitamin Shoppe – West Covina, CA

Engaged in direct customer service; Ensured customer satisfaction via friendly and efficient service; Placed special shipment orders;

Served as a mentor to junior team members; Completed the store “VSU” health training program; Creatively promoted store products;

Maintained knowledge of policies regarding payment and exchanges, as well as security practices; Operated a cash register to process

cash, check, and credit card transactions; Facilitated monthly physical inventory counts; Regularly surpassed company and individual

revenue goals.

Sales Associate

September 2005 to May 2006

Macys – West Covina, CA

Acknowledged and greeted customers and engaged customers through conversation; Recommended merchandise based on customer

needs and personal style; Provided product knowledge to customers by describing the features, values and benefits of each product;

Computed sales prices, total purchases and processed payments; Maintained knowledge of policies regarding payment and exchanges, as

well as security practices; Placed special orders and called other stores to find desired items; Operated a cash register to process cash,

check, and credit card transactions; Administered all point of sale opening and closing procedures; Facilitated monthly physical

inventory counts; Awarded employee of the month for the highest number of sales.

Education

Cal Poly Pomona

Pomona, California USA

Hospitality Management in process

Bachelor of Arts in process

Coursework in Business Administration and Marketing

To Whom It May Concern:

I am writing in response to your job posting for the position of “Marriot” at Fairfield INN Anaheim, CA. I am

very interested in this position because I am passionate about the field of hospitality services and am currently pursuing a

career in the field of Hotel, Restaurant and Tourism (HRT) at Collins School of Hospitality Management. I am confident

that I am well suited for this position based upon my customer service experience within the retail industry, as well as on

my work as an Assistant Administrator at Ark Homes Inc.

My customer service skills developed with my experience as a Sales Associate at Macy’s and at The Vitamin

Shoppe. My work there included: creatively promoting store products; maintaining knowledge of store policies regarding

payment and exchanges, as well as security practices; operating a cash register to process cash, check, and credit card

transactions; facilitating monthly physical inventory counts, all while providing superb customer service in a friendly and

courteous manner. I regularly surpassed company and individual revenue goals, and was awarded employee of the month

for the highest number of sales at Macy’s.

Working at Ark Home Inc., a residential care facility for the elderly, further developed my hospitality skills as

well as my ability to balance a variety of tasks and demands under pressure. At Ark Homes, I b alanced operational and

administrative needs for the care of residents, their families, and visitors, and regularly interacted with visiting hospice

staff in a pleasant and courteous manner. I delivered supplies and other necessities to the facility on a weekly basis,

tracked and maintained resident reports and billing statements, and monitored the functionality of the facility premises,

food services, and laundry services on a daily basis.

I am very interested in the position of “Marriot” at Fairfield Inn Anaheim, CA because I enjoy working in fast

paced environments that involve hospitality services. Additionally, I am available to work evenings and weekends, and

have a flexible day time work schedule as I complete my courses in Hospitality Management. I’d appreciate the

opportunity to meet with you to further discuss why I am confident that I am a perfect fit for the position.

Best regards,

Kenneth John Mathias

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