Customer Service Quality Control

Christopher Reynolds

**** ***** *****, *********, ** 45335 • 937-***-**** • ***********@*****.***

Objective

Pursuing position within a growing company where I can grow and improve myself and use my skills to

better the company.

Professional Accomplishments

Leadership

• Supervised shift operations including more than 30 full-time and temporary line staff.

• Hired and managed staff, overseeing any personnel grievances.

• Appointed by manager for special tasks and large scale projects

• Oversaw set up and operation of production equipment in accordance with current good

manufacturing practices and standard operating procedures

• Coordinated support groups including preventive maintenance and environmental monitoring

and collaborated with adjoining shifts as necessary to meet production plans.

• Supervised production schedules, production quality and on time delivery.

• Planned, directed, coordinated and assigned manpower to efficiently meet production

requirements.

Efficiency

• Carefully organized, analyzed and prepared work areas to ensure proper workflow

and productivity.

• Drafted a timescale for all jobs.

• Reduced changeover time on new formulas by 16 hours (out of 2 shifts, M-F operation) by

evaluating and implementing production schedule changes.

• Standardized and streamlined handwritten batch records which decreased operator training time

from 6-9 months to 2-4 months.

• Designed and implemented preventative maintenance on existing and new production

equipment, including routine calibration.

• Conducted analysis to address excessive donor processing times which led to 150 minutes

processing times to less than 60 minutes.

• Planned and executed donor record file retention and organization, decreased record recovery

time contributing to quicker processing times and audit responses.

• Successfully led key projects which resulted in inventory control and less inventory lot

deviations.

Customer Service

• Ensures Ensured donor satisfaction throughout the donation process to build repeat customers

• Oversaw Supervises donor selection, plasma collection and shipment, and records completion

• Coordinated closely with quality control regarding products awaiting dispositions.

• Coordinated support groups including preventive maintenance and environmental monitoring

and collaborated with adjoining shifts as necessary to meet production plans.

Computer Skills

• Extensive use with Microsoft Office

o New Horizons® training for Excel and Access

• Experienced with Trackwise deviation system, Oracle, Learning Management System (LMS),

and DOS-based Donor Management System (DMS)

Employment History

Jul 2012 – Current Assistant RJ Handyman Services

Xenia, OH

Jun 2011 – Jun 2012 Operational Supervisor Talecris Plasma Resources,

Dayton, OH

Aug 2010 – Jun 2011 Third Shift Supervisor Hartz Mountain Corp.

Pleasant Plain, OH

Jan 2005 – Apr 2010 Supervisor / Alkermes Inc,

Sr. Manufacturing Associate Wilmington, OH

Jul 2004 – Jan 2005 Quality Control Technician Evans Adhesives (Kforce),

Columbus, OH

Sept 2002 – Jun 2004 Work-Study jobs The Ohio State University,

(Intramural Referee, Columbus, OH

Undergraduate Lab Assistant)

Jun 2000 – Jul 2001 Front Line Crew Hardee’s

Belpre, OH

Education

Jun 2004

B.S. Chemistry The Ohio State University,

Columbus, OH

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