Customer Service Quality Assurance
Resume:
Bessica O. Sowells
abn3xy@r.postjobfree.com
Timmonsville, SC 29161
Career Objective:
To obtain a position with a growing organization that will utilize my background in
sales, customer service, hospitality, and leadership to promote employee
development.
Professional Experience:
Ramada Limited, Sales & Marketing Director, September 2010-2012
Collecting on various credit card accounts 0-60 days past due.
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Processing financial invoices to ensure prompt payments of group accounts.
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Demonstrating knowledge of credit and collection procedures to ensure
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proper handling of accounts.
Conducting team enhancement activities to ensure company standards are
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maintained.
Being in compliance within company guidelines regarding quality assurance,
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attendance, and quantity of credit and group accounts handled.
Ramada Inn, Guest Services Representative, May 2008-2010
Greet guest
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Resolving guest complaints in a timely manner
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Check guest in and out of the Opera Elite Pro System
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Provide exceptional customer service
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Manage high volume in and out bound phone calls
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Kangaroo Express, Clerk, January 2007-2008
Greet customers
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Run cash register
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Unload truck
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Schedule deliveries
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Handle deposits
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Clean and stock shelves
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Clean and maintain cleanliness of store, parking lot, and restrooms
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Education:
High School Diploma, Hartsville High School, May 2005
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Two year completed at Florence Darlington Technical College towards an
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Associates degree in Business Management and Early Childhood
Development.
Computer Skills:
Microsoft Word, Excel, Power Point, etc.
Honors:
JROTC Officer
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Raised over $4,000 for victims of Hurricane Katrina
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Leader of church choir
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Coordinator of youth group
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Qualifications:
Oral and written communication skills
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Interpersonal and organizational skills
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Work well within groups as well as independently
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References available upon request
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