Customer Service Sales
Resume:
M AUREEN D. OSWALD
A ltoona, PA 16602
******@*****.***
Cell Phone: 814-***-****
OBJECT IVE
To obtain an administrative position which will assist in developing obtained skills through a customer
service environment.
EDUCATION
South Hills School of Business & Technology September 2011
Associate in Specialized Business
Business Administration: Management & Marketing
SKILLS
Determining areas of weakness or potential growth using a S.W.O.T analysis
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Analyzing target markets using forms of market research including focus groups and surveys
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Can accurately determine target markets using precise marketing strategies
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Effectively addressing ideas through forms of advertising including but not limited to: press
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releases, print, online, and in-store advertising.
Advanced understanding of customer attributes through retail employment
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Exceptional customer service skills acquired through retail, automotive, and restaurant
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employment
Knowledgeable in basic accounts payable and receivable
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Knowledgeable in Adobe Acrobat, Illustrator, Dreamweaver, Photoshop, InDesign, and
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QuarkXpress
Knowledgeable in CRM and ADP information systems.
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Knowledgeable in Locust software.
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Strong abilities in Microsoft Excel, Word, Word Processor, Access, Publisher, and PowerPoint
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2007
Certified through the Pennsylvania Department of Transportation in basic titling.
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Effectively determine individual's efficiency/worth through thorough analysis of internal/external
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locus of control
Typing speed 95 GWPM
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Novice in Adobe programs including but not limited to: Illustrator, Flash and Photoshop
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EXPERIENCE
John Stuckey Ford and Subaru
February 2012 – Present
Receptionist Hollidaysburg, PA
Provided exceptional customer service working in the automotive industry within the Support
Staff. Primary duties performed included clerical and customer service oriented objectives. Daily
tasks included consistent communication and team-work with service, parts, sales, accounting, and
financial department staff. Communication with all departments was directly related to prospect or
completion of vehicle/parts sales. Worked closely with customers to deliver complete satisfaction
and direct proper assistance of concerns, comments, and service. Used personal selling to help
promote the dealership as well as its employees. Completed various marketing campaigns for
upcoming promotions through telephone, e-mail, and word of mouth. Built customer relationships
through Service Follow Up calls and letters. Strengthened organizational and communication
skills within a fast-paced, upbeat environment.
Completed: Pennsylvania Online Advanced Agent Service Course
Certified in Pennsylvania Titling and Manufacturers Certificate of Origin
Sheetz, Inc.
November 2011 – February 2012
Sales Associate/Cashier/MTO Altoona, PA
Provided exceptional customer service working in a fast paced and high demand environment.
Used personal selling to increase sales of featured products and problem solving for proper
assistance of customer concerns and needs. Expressed enthusiasm through repeat customers
working in an upbeat environment. Developed organizational skills and time management within
an upbeat environment.
JB Robinson Jewelers
June 2011 – February 2012
Jewelry Specialist Altoona, PA
Used problem solving to meet the various Jewelry needs of customers including but not limited to: sales,
trades, and repairs. Established cliental and relationships through personal selling and proper assistance of
concerns and developed repeat customers through excellent customer service. Exceeded in sales quotas
monthly while expressing enthusiasm through a commissioned environment. Exemplified great motivation
while working the lease-line and promoting the company to new, as well as, repeat shoppers. Developed
communication and selling skills through one-on-one selling.
The Blair County Chamber of Commerce
June 2011 - September 2011
Marketing Intern Altoona, PA
Worked closely to utilize obtained skills from South Hills School of Business & Technology. Assisted in
designing marketing material used to promote various programs affiliated with The Blair County Chamber
of Commerce. Edited and developed monthly editions of the Chamber's well known Blair Business Mirror.
Assisted in coordination of annual Chamber events such as The Hall of Fame dinner and Breakfast Club.
Enhanced basic marketing knowledge and promotional strategies for a rapidly developing community.
Macy’s, Inc.
June 2010 - June 2011
Sales Associate Altoona, PA
Used problem solving to meet the various needs of customers. Established cliental and relationships through
personal selling and proper assistance of their numerous footwear questions and concerns. Developed repeat
customers through excellent customer service skills. Exemplified great motivation in a department that
offered commission as an incentive.
The Shoe Dept.
March 2010 - June 2010
Sales Associate State College, PA
Established customer relationships through personal selling and proper assistance to questions and
concerns. Established cliental of all ages. Exemplified great motivation and enthusiasm through a
commissioned environment.
The Huntingdon County Chamber of Commerce
June 2008 - January 2009
High School Intern Huntingdon, PA
Designed various marketing materials such as logos and pamphlets for community and Chamber events. Assisted in
coordination of Chamber events such as after hours and dinners. Developed a basic knowledge of small business
promotion within a small community setting.
PROFESSIONAL REFERENCES
Jessica Meck
Vice President of Membership Services and Development
The Blair County Chamber of Commerce
Linda Stotler
Vice President of Marketing and Communications
The Blair County Chamber of Commerce
Robert Helbig
Instructor
South Hills School of Business & Technology
Patricia Helbig
Instructor
South Hills School of Business & Technology
Jerry Pollock
Sales/Leasing Professional
John Stuckey Ford and Subaru
Contact this candidate