Customer Service Sales

FELECIA A ADAMCZYK

***** **** ** ******, ** *****-9300

Home Phone: 517-***-****

****************@*****.***

Objective Statement

I am seeking employment in a setting where I can improve my skills as well as take the 6+ years of experience I have in sales/collections/customer service and contribute to the company.

Employment

Fraternal Order of Police

Fund Raiser

I performed active telemarketing, auto dialer fund raising.

West Valley, UT

9/2007 - 12/2007

Ikano Communication

Tier 1 Technical support

Salt lake, UT

1/2007 - 8/2007

Inbound calls to troubleshoot DSL connection problems, Sales, educate users about the internet and e-mail

Feather Larson Synhorst

Professional Fundraiser

West Valley, UT

8/2005 - 4/2006

Out bound calls to active supporters of the Republican Party or candidates to raise funds for the party. Use of rebuttals and transitional phrases as well as constantly closing to achieve maximum pledges

Teleperformance

Nextel Telesales

West Valley, UT

12/2004 - 7/2005

Inbound sales calls from new or existing customers. Update product knowledge and service knowledge

Teleperformance

Sprint PCS Customer Care

Inbound customer care, Troubleshooting, Gerneral service knowledge

West valley city, UT

6/2004 - 10/2004

Orbit Medical

Inbound O2 Rep

Murray, UT

4/2004 - 10/2006

Outbound sales and calls to qualify patients for oxygen through Dr. and Insurance Company’s. Closing getting proper documentation from patients doctors to bill insurance. Selling leads generated with national advertising to other durable medical equipment places in areas our company did not have reps as well as securing a signed contract from the other company.

Feature Films for Families

Sales Agent

Second sales to existing customers using an auto dialer and auto script

Salt Lake, UT

6/2003 - 1/2004

Future Films for Families

Resolutions Agent

Outbound calls and collection

Murray, UT

7/2002 - 11/2002

BROAD STREET MARKET

Cashier/Customer service

CASHIER/ SALES AND CUSTOMER SERVICE, CASH REGISTER, LOTTERY MACHINE

Hillsdale, MI

1/2002 - 3/2002

THE GREAT WALL/ BEN LE

Waitress

Hillsdale, MI

10/2000 - 2/2001

WAITRESS/ FOOD SERVICE, CUSTOMER SERVICE, SALES, CLEAN UP, TOUCH SCREEN COMPUTER USE

KARE BEAR DAYCARE

Tooele, UT

Asst Director/Child care

3/1999 - 3/2000

ASST DIRECTOR/ CHILD CARE, FEEDING THE CHILDREN, MAINTAINING A SAFE ENVIRONMENT, FOOD HANDLERS, CPR, FIRST AID

Education

Jackson Community College

Currently Attending (Post-Secondary): Computer and

Information Sciences, General Major

Ohio High School

Jackson, MI

Curtice, OH

GED Graduated: 9/1998

Skills / Equipment

Cash Handling EXCEL PowerPoint

Cashier General Office Sales

Collections Internet Navigation Telemarketing

Computer Literate Medical Terminology Ten Key

Customer Service Microsoft Word Windows

Data Entry PowerPoint

Additional Accomplishments

Great communication skills

Very good with customer service

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