Manager Management

Location:

Dubuque, IA

Posted:

January 25, 2013

Contact this candidate

Resume:

Biren Patel (US Citizen)

Summary of Qualifications

Systems Engineer with 5+ years of experience in the software industry,

specializing in Tivoli Monitoring (ITM). Skilled in the design,

architecture, planning and implementation of enterprise-wide Information

Technology Systems. Implement integration and customization TME, TMR,

Gateway,IBM Tivoli Monitoring (ITM), Tivoli Enterprise Console (TEC), RDBMS

Management, Netview, Netcool, ITCAM, BlueCare, Hp Openview, and others.

Planning, coordination, and leadership of complex Information Technology

programs in large corporate enterprises and governmental agencies.

Experienced in conflict resolution and promotion of cooperation between

organizationally diverse individuals and groups. Extensive experience in

the areas of design, development, implementation, support and user training

on IBM AIX 4.3.x/5.1/5.2/5.3/6.1/ & Red-Hat 6.0/7.0/8.0 Linux, and Windows

Server 2008 Operating Environments. Worked on various IBM pSeries servers,

and have extensive experience in the Configuration, Installation and

Administration of AIX operating Systems.

Skills include:

Performance analysis/tuning of AIX.

Configuration management including the building of LPARs and configuring

the hardware devices that support them.

Good understanding of error logging subsystem and Performance Monitoring

tools like vmstat, iostat, netstat on AIX Version 5.1.

Expertise in installation, configuration, maintenance and troubleshooting

of HACMP v4.5 on AIX 5.1/5.2.

Extensive use of Resolved Application Startup problems, PATH problems, Name

conflicts, TCP/IP and Networking Problems in AIX.

Experienced in authoring, coordinating, directing, and executing various

operating system and network performance benchmarks and user tasks

including, submitting and managing parallel, serial and interactive jobs.

Excellent team worker and ability to quickly adopt and work under minimal

supervision.

Technical Skills

Operating Systems: UNIX, Linux, Windows NT/2K, IBM AIX

DB Management Systems: DB2, Oracle, SQL Database

Network: UNIX, Windows, Internet working with TCP/IP

Monitoring Tools: TMR, Gateway Tivoli Management Framework, IBM

Tivoli Monitoring 5.1, 6.1 & 6.2, Distributed Monitoring, Tivoli Enterprise

Console, IBM Tivoli Monitoring for Databases, Netcool, TEC, ITCAM for

Transactions installation/configuration/support., HP OpenVIew, BlueCare

and basic knowledge on SCOM

Languages: Perl scripts, Shell scripts, C, C++, Java.

Education

NJIT, Newark, NJ

Bachelor Degree, Electrical and Computer Engineering, 2009

Award

IBM Means Service Award May 2012

Two times Delivery Excellence Award In IBM.

Certificate

IBM Certified Administrator - Tivoli Monitoring V 6.2

Completed Training Course.

IBM Tivoli Netcool/OMNIbus 7.3 Installation and Configuration TT023.

IBM ITCAM for Transactions 7.3 Implementation and Administration TM662

IBM Tivoli Composite Application Manager For Application Diagnostics 7.1

Usage TM690

ITIL Foundations V2

Professional Experience

IBM

May2010 - present

Tivoli Specialist

Performed high complexity tasks including: Create, maintain, and

troubleshoot custom monitoring

Install, configure, and troubleshoot complex agents and situations

including MQ, Universal Agent, and database agents

Manage projects involving multiple teams Create, maintain, and troubleshoot

custom scripts

Perform deep level root cause analysis (RCA)

Restart monitoring application (ITM6, ITM5, oserv, etc.) server processes

ITCAM for Transactions installation/configuration

Troubleshoot monitoring application (ITM6, ITM5, oserv, etc.) server issues

Act as point of escalation for co workers.

Installing Tivoli Netcool WebGui

creating Report in Netcool and getting logs for alerts.

Putting Server on maintenance mode for Monitoring in Netcool

Creating New Scripts for Automation

Build and configure an infrastructure server

Apply patches and fixes at the server level, populate depots

Document team procedures, desk procedures, work instructions

Resolve and troubleshoot quarterly security health checking for multiple

accounts

Able to describe our monitoring architectures in detail

Communicate with customer, account team, and other support teams

professionally and knowledgeably

Responsible for the maintenance and currency of documentation specific to

their role, and responsibilities.

Provide regular project/task status updates to the team.

Upgrading infrastructure HUB TEMS, RTEMS

Install Extended Oracle agent support on Tivoli Infra TEMS/TEPS

Install SAP agent support on Tivoli Infra TEMS/TEPS

Install DB2 and SQL agent support on Tivoli Infra TEMS/TEPS

Install MQ and QI agent support on Tivoli Infra TEMS/TEPS

Add Extended Oracle agent, SQL agent, SAP agent, OS agent, MQ agent and AD

agent code to Tivoli Depots

Provide 24x7 after hours on call support as required for products/services

supported by the team.

Maintain detailed knowledge and currency of Tivoli and other Systems

management product set functionality.

Assist Architects to research and solution new products and designs.

Provide Systems Management expertise to project teams.

Attend and actively participate in weekly review meetings with the team

leader and/or manager to discuss issues, concerns, people, ideas and

workload.

Own and take action on requests for service, implementing changes and

resolving assigned problems (may involve some after hours and weekend work.

Problem determination escalation

Worked with senior SA's, DPE's, SDM's, and PM's to determine high ticket

counts for Host Availability alerts, High Disk utilization alerts, and

creating and implementing education of how Tivoli creates tickets in the

customers ticketing application and the procedures to pass onto SA's, SME's

to do RCA for incidents within their environment.

CDI October 2009 -

May 2010

Tivoli Consultant AT IBM

Responsible for documentation maintenance specific to the role and provide

continual project updates to team. Provide technical support to clients

and other IBM service lines and competencies.

Own and take action on requests for service, implementing changes and

resolving assigned problem.

Provide 24x7 after hours on-call support

Maintain detailed knowledge of Tivoli and other Systems management product

set functionality.

Work closely with other Service Lines and account teams

Attend and actively participate in weekly review meetings with the team

leader and/or manager to discuss issues, concerns, people, ideas and

workload.

Make approved system configuration changes.

Perform problem determination, problem root cause identification and

problem resolution.

Duties Include:

Installation and Configuration of Tivoli Monitoring components such as

TEMS, TEPS, TEMA, Warehouse proxy etc.

Creation of workspaces to visualize real-time monitoring data from the

environment.

Creation of situations establishing performance thresholds.

Configuration of mail alerts when queues are exceeded.

Monitoring conditions of particular interest by defining custom queries

using the attributes from an installed agent.

Snap-on Tools September 2006

- September 2009

Tivoli Consultant