Manager Customer Service

JOHN L. WAGNER

**** ****** ****** **** ~ Cincinnati, OH 45243

Phone: (H) 513-***-**** ~ (C) 513-***-****

Email: abn3sq@r.postjobfree.com

QUALIFICATIONS

Extensive experience in Operations, Contracts, Supply Chain and Business Management involving

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commercial, government, and international contracts.

Strong background in sourcing strategy, supplier evaluation and selection.

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Skilled in Financial Analysis, Cost Control, Pricing and Contract Negotiations.

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Skilled in the application of Continuous Improvement and Lean concepts.

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Trained in Export Compliance Regulations (ITAR and EAR).

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EXPERIENCE

BAE Systems Security & Survivability, Fairfield, Ohio Oct 2010 – Dec 2012

[Major supplier of military and commercial armored vehicles]

Strategic Sourcing Manager

• Managed advised and monitored the daily activities of 5 Senior Buyers

• Managed the yearly distribution of 8K material requisitions, resulting in the placement of 3,000 purchase

orders valued at $60M.

• Developed, prepared and presented monthly Supply Chain metrics reports.

• Decreased Average Days to Place PO’s from 18.0 days to 13.9 days while decreasing headcount from 8

to 5.

Subcontracts Manager Nov 2009 – Oct

2010

• Negotiate supplier exceptions to standard terms and conditions.

• Prepare and negotiate Long Term Sales Agreements.

• Assigned to BAE corporate team which is implementing expanded use of national purchasing

agreements, combined corporate purchases and investigating the use of purchasing auctions

Cost Reduction Leader (Belcan) June 2009 - Nov 2009

• Identified, researched and implemented sourcing cost reduction initiatives including outsource

management of MRO supplies and inventory reduction projects.

• Led a project team with a focus on eliminating past due accounts payables.

Barnes Aerospace, West Chester, Ohio 2003 – 2009

[Major supplier of aircraft engine hardware and components to aircraft engine OEM’s]

Contracts / Customer Service Manager

• Directed the contract management and customer support activities of the West

Chester and Phoenix divisions which accounted for $60M in commercial, military and international sales.

• Ensure the accuracy of $75M in open orders, delivery schedules and monitor input of new orders.

• Effectively managed the preparation and submittal of over 200 price proposals per year.

• Received Award for Excellence for coordinating the efforts of Sales, Engineering and

Division Management which led to the award of a 7 year new product line with new international customer.

• Assigned Divisional Export Compliance Administrator responsibilities including

initiating, writing procedures and training employees on ITAR and EAR compliance issues.

• Served as member on initial Lean baseline team which initiated the Lean Enterprise

concept at the division.

Independent Contractor 2001 – 2003

• General Electric Aircraft Engines - Sales Accounting.

Reviewed and approved completed Cost and Price Analysis (CAPA) for compliance with operating

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procedures.

Developed and presented training program on costing requirements for government contracting.

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Financial Technical Services, Inc., Cincinnati, Ohio 1993 - 2001

[Small business involved in providing financial and technical services to contractors and manufacturers.]

John L. Wagner

Operations Manager

Led effort in winning, staffing and managing six (6) International support contracts valued at

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$2.0M/ year.

Managed all aspects of management services, manufacturing engineering, procurement services and

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finance services contracts including revenue, cost control and contractual issues with customers including

GE, P&W, Rolls Royce, ITP (Spain), IHI (Japan), SAM (Singapore), Fiat-Avio (Italy) and MTU (Germany).

Supervised staff of up to 10 employees located in multiple sites including various overseas locations.

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Reviewed and approved completed Cost and Price Analysis audits (CAPA) for compliance with operating

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procedures and the Federal Acquisition Regulations. Hired and trained Financial Analysts.

Designed, developed and presented training programs pertaining to finance and government contracts.

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Prepared sales proposals, conducted contract negotiations and provided on going customer service.

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Program Manager

Managed the NASA High Speed Civil Transport (HSCT) subcontract and personnel involved with

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providing program management, scheduling and financial analysis services to prime contractors, Boeing,

General Electric Aircraft Engines and Pratt & Whitney.

Managed new Program Management Scheduling office which grew to seven (7) employees in three (3)

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offsite locations.

Led ten person team, with dissimilar backgrounds, involving three (3) large prime contractors in

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developing and operating an integrated program scheduling system which tracked progress against

program technical milestones and development hardware for an eight (8) year multibillion dollar High

Speed Civil Transport (HSCT) development project.

General Electric Aircraft Engines, Cincinnati, Ohio 1985 - 1993

[Major worldwide manufacturer of commercial and military aircraft engines]

Cost and Price Analysis Manager

Provided overall financial counsel to an assigned purchasing section.

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Conducted on site financial audits and analysis of supplier cost and pricing (CAPA) for government

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production hardware and research contracts resulting in findings of over $7 million in recommended

reductions.

Key participant in supplier contract negotiations

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Initiated and completed a Continuous Improvement project which reduced the required analysis effort on

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proposed cost reimbursement type contracts by 50% and associated travel expenses by 75%.

Working knowledge of Federal Acquisition Regulations (FAR).

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Streamlined procedures in approving and closing out contracts.

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Received two Awards for Commitment to Excellence for completed projects. CI team was selected to

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participate in GE Best Practices Quality Fair.

EDUCATION/TRAINING

University of Cincinnati, Cincinnati, OH

College of Business Administration

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BBA Degree Finance Major

ESI / George Washington University

• Associate Certificate in Contract Management

Export Compliance Training Institute

• Defense Trade Controls classes

Contact this candidate